How to Cancel Paychex Flex

How to Cancel Paychex Flex

Written by on 2022-03-09

We have made it super easy to cancel Paychex Flex subscription
at the root to avoid any and all mediums "Paychex, Inc" (the developer) uses to bill you.
Now let us get into the crux of this guide.

Rate Paychex Flex's Cancelation Policy


Complete Guide to Cancel and Delete Paychex Flex

There are a few things you must do and know before canceling subscriptions. They are:

  1. Once you subscribe to a plan and you don't cancel it manually like you subscribed, that plan will renew automatically because you gave the permission.
  2. When you subscribe for a trial period and then you cancel, you run the risk of losing that trial content altogether.
  3. You must remember to manually cancel a subscription 24 hours before the trial period ends.

We have made it super easy to cancel Paychex Flex subscription at the root to avoid any and all mediums "Paychex, Inc" (the developer) uses to bill you. Now let us get into the crux of this guide.


How to Cancel Paychex Flex Subscription on your iPhone or iPad.

  1. First, open the settings app and tap on your name.
  2. Then, tap on the "Subscriptions" tab.
    (Note that you might not automatically see this tab. In that case, tap on iTunes & Appstore)
  3. Next, tap on your Apple ID. View Apple ID then sign in and scroll down to the "Subscriptions" button.
  4. Next, tap on Paychex Flex (subscription) you want to review.
  5. Now, Tap on Cancel.
    (Note that if you don't see a "Cancel Subscription" button for Paychex Flex, then it's definitely canceled already. It won't be renewed anymore).

How to Cancel Paychex Flex Subscription on your Android device

To cancel Paychex Flex subscription on Android, you need to realize that deleting the Paychex Flex app alone won't cut it. Follow the steps below:

  1. First, open the Google Play Store. If you have multiple Google accounts, be sure you're signed into the right one.
  2. Click on menu, then go to "Subscriptions".
  3. Choose the Paychex Flex subscription you wish to cancel and tap on the "Cancel Subscription" option.
  4. Finish up as directed.

Once your Paychex Flex subscription has been removed from Google Play, your future subscriptions will be cancelled and won't be renewed anymore.

How do I remove my Card from Paychex Flex?

Removing card details from Paychex Flex if you subscribed directly is very tricky. Very few websites allow you to remove your card details. So you will have to make do with some few tricks before and after subscribing on websites in the future.

Before Signing up or Subscribing:

  1. Create an account on Justuseapp. signup here →
  2. Create upto 4 Virtual Debit Cards - this will act as a VPN for you bank account and prevent apps like Paychex Flex from billing you to eternity.
  3. Fund your Justuseapp Cards using your real card.
  4. Signup on Paychex Flex or any other website using your Justuseapp card.
  5. Cancel the Paychex Flex subscription directly from your Justuseapp dashboard.
  6. To learn more how this all works, Visit here →.

After Signing Up:

  1. If you didn't use a Justuseapp Card when you subscribed, your only option is to contact Paychex Flex directly. Get their Contact info →

How to Cancel Paychex Flex Subscription on a Mac computer.

To cancel Paychex Flex subscription on your Mac, do the following:

  1. First open the Mac App Store, then click on your name at the bottom of the sidebar.
  2. Click on the "View Information" tab at the top of the window and sign in if asked to do so.
  3. Scroll down on the next page shown to you until you see the "Subscriptions" tab then click on "Manage".
  4. Click "Edit" beside the Paychex Flex app and then click on "Cancel Subscription".

Note: Always make sure to use the exact username and ID you used to set up the subscription to manage that subscription when necessary. This is sometimes different from the Apple ID or Android brand ID you have set up.

If you don't remember your password however, contact the App for help/to reset password.

How to Cancel Paychex Flex Subscription on Paypal.

To cancel your Paychex Flex subscription on PayPal, do the following:

  1. First log into your PayPal account at .
  2. Click on the settings tab which is beside the logout option.
  3. Press "Payments" from the menu provided to you and click on "Manage Automatic Payments" in the Automatic Payments dashboard.
  4. You'll be shown a series of merchants' agreement you've transacted before. Click on "Paychex Flex" or "Paychex, Inc" to cancel.
  5. You will be shown a confirmation page. Click on the "Cancel Automatic Payments" tab to affirm that you want to stop making payments to Paychex Flex.
  6. Then click "Done" on the verification page to complete the unsubscription.

What to do if you subscribed directly on Paychex Flex's website?

Here's how to cancel your Paychex Flex subscription when billed through a payments provider that is not the Appstore, Playstore or Paypal.

Sometimes, you may start a subscription directly on a company's website without using an extra layer of security like Paypal or Apple. To unsubscribe, you might have to sign into Paychex Flex's website or directly reach out to their payments provider.

Generally, here are some steps you can take if you find yourself in that fix:

  1. Finding the company's information, then reach out to them directly: Get all Paychex Flex's contact details here

  2. Visit the website of Paychex Flex. Click to visit .

  3. Login to your account.

  4. In the menu section, look for any of the following: "Billing", "Subscription", "Payment", "Manage account", "Settings".

  5. Click the link, then follow the prompts to cancel your subscription.

How to delete Paychex Flex account

You might have created an account on Paychex Flex during the course of using the app. Many apps make it so easy to signup but a nightmare to delete your account. We try to make it easier but since we don't have information for every app, we can only do our best.

Generally, here are some steps you can take if you need your account deleted:

  1. Reach out directly to Paychex Flex via Justuseapp. Get all Contact details →

  2. Send an email to [email protected] Click to email requesting that they delete your account.

Bonus: How to Delete Paychex Flex from your iPhone or Android.

Delete Paychex Flex from iPhone.

To delete Paychex Flex from your iPhone, Follow these steps:

  1. On your homescreen, Tap and hold Paychex Flex until it starts shaking.
  2. Once it starts to shake, you'll see an X Mark at the top of the app icon.
  3. Click on that X to delete the Paychex Flex app from your phone.

Method 2:

Go to Settings and click on General then click on "iPhone Storage". You will then scroll down to see the list of all the apps installed on your iPhone. Tap on the app you want to uninstall and delete the app.

For iOS 11 and above:

Go into your Settings and click on "General" and then click on iPhone Storage. You will see the option "Offload Unused Apps". Right next to it is the "Enable" option. Click on the "Enable" option and this will offload the apps that you don't use.

Delete Paychex Flex from Android

  1. First open the Google Play app, then press the hamburger menu icon on the top left corner.
  2. After doing these, go to "My Apps and Games" option, then go to the "Installed" option.
  3. You'll see a list of all your installed apps on your phone.
  4. Now choose Paychex Flex, then click on "uninstall".
  5. Also you can specifically search for the app you want to uninstall by searching for that app in the search bar then select and uninstall.

How easy is it to cancel/delete Paychex Flex?

Our crowdsourced data from Paychex Flex and Justuseapp users, shows that it is Very Difficult to cancel a Paychex Flex subscription.

If you haven't rated Paychex Flex cancellation policy yet, Rate it here →.

What is Paychex Flex?

The Paychex Flex app can be used by previously registered Paychex Flex ( users. Paychex Flex keeps employers and employees connected to the most vital payroll and benefits features. Available features will vary and are dependent upon your company's plan options. EMPLOYERS Touch ID and Face ID authentication Submit payroll - Enter, review, and submit on the go. - Resume payrolls started on your tablet or desktop. Access vital information - All reports, including payroll reports and cash requirements. - Employee check stubs and tax documents. - Employee profiles, compensation, taxes, deductions, and time-off balances. - Retirement plan balances, participation rates, and employee eligibility. - Health and benefits carrier information and member guides. - Health and benefits employee enrollment and election information. EMPLOYEES Touch ID and Face ID authentication Access vital information - Check stubs and W2s. - Retirement balances, contributions, returns, and loans. - Update retirement contributions and investments. - Profile, compensation, taxes, deductions, and time-off balances. - Health, dental, and life insurance benefit details, deductions, and contact information. - FSA contributions, balances, claim, and reimbursement activity.

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Reported Issues: 3 Comments

By Gina Radcliff
May 24 2022

We have had issues with getting any response from of our Account Specialist in the past. In this instance, starting in November of 2021, we had to make a correction to an employee's state of residency, it is almost the end of May 2022 and we still have no resolve. This has now resulted in multiple late state filings, incorrect W-2's (for 2021!), and HOURS of my time explaining and re-explaining the sequence of events every time I talk to a new person at this company. My new account specialist is readily available, but he cannot remedy the situation. I have been told three times that I am in a "Correction" queue. I could have filed all of these corrections myself, but I am paying for these services! What do I do? AND NOW, more importantly, how do I terminate their services???

By Genny Gyr
Jun 07 2021

I have 2-different company's & I have asked for help setting up both company's with paychex flex.. no one helped me. So I tried myself & it won't allow me too. It's says I already set up an account for my business which is true for 1-of the businesses NOT the other. I know want to cancel my subscription with you and am having trouble. Plz contact me

By Michael Wey
Feb 14 2021

My Paychex account has no option anywhere that allows me to view paystubs or anything important for that matter. My employer is lost in this issue as well. Its basically a useless app right know. I have a samsung galaxy s20 so no software issues their. Deleting and rebooting my account at corporate, my employer or PAYCHEX themselves and starting new one is likely. I tried uninstalling on my phone and reinstalling 2x still no paystub ability. This is clearly not on my end of account. When I log in home page is training, tasks (no new tasks), upcoming events, and conversations at bottom of page. View paystub is not under menu or manage tiles. Employer said this is very odd. Disappointing for sure

Have a Problem with Paychex Flex? Report Issue

Leave a comment:

Why should I report an Issue with Paychex Flex?

  1. Pulling issues faced by users like you is a good way to draw attention of Paychex Flex to your problem using the strength of crowds.
  2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a Paychex Flex customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Paychex Flex.

User reviews of Paychex Flex

  • By Momma Connie

    So Easy and Convenient!!

    I am thankful for this app. It makes it so easy to access information, such as paystubs, W2’s from previous years, 401K information including loan balances. Basically, anything I need to know about my payroll information and current or past pay periods to a certain date is right at my fingertips. Thank you for creating an app that is actually user friendly & makes sense. 😌

  • By Ian. E


    This app makes it so easy to look at your pay stubs, check how many hours of sick time you have, see how much you got paid on pay day, and more! I work for NAPA AUTO PARTS out of Rhode Island, and had to use this app to keep track of my pay stubs and all my work history and what not. I love this app and I’m sure you would too! Download it now!

  • By Davesgrace

    Incredibly convenient

    I LOVE that all of my paystubs are stored online, I never have to keep a paper copy, I don’t have to scan and store them, I can refer and compare if needed. This is awesome! The app is easy to use and navigate. I’ve not one thing to complain about so far and I’ve had this for at least 5-6 months. This is an incredible benefit for employees!!

  • By Weav_luvs_rnf

    Terrific system and company

    I really like the Flex app. It works great, and compliments the web site well. I always submit payroll from the app as I’m on the go. I can send my reports to owner for approval using messaging quickly. I wish Paychex would activate all of my web site functionality into the app, like new employee onboarding, but I’m sure that’s coming.

  • By Fairy4eal


    As an employee, I highly recommend Paychex Flex to employers. Never before have I or fellow employees had such ease of access and prompt availability to our pay stubs. To have ready access gives us the ability to address errors and get corrections in a prompt and timely manner. On behalf of all employees served, THANK YOU!

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