How to Cancel Castlight

How to Cancel Castlight

Written by on 2022-04-09

We have made it super easy to cancel Castlight Mobile subscription
at the root to avoid any and all mediums "Castlight Health" (the developer) uses to bill you.
Now let us get into the crux of this guide.

Rate Castlight's Cancelation Policy


Complete Guide to Cancel and Delete Castlight Mobile

There are a few things you must do and know before canceling subscriptions. They are:

  1. Once you subscribe to a plan and you don't cancel it manually like you subscribed, that plan will renew automatically because you gave the permission.
  2. When you subscribe for a trial period and then you cancel, you run the risk of losing that trial content altogether.
  3. You must remember to manually cancel a subscription 24 hours before the trial period ends.

We have made it super easy to cancel Castlight Mobile subscription at the root to avoid any and all mediums "Castlight Health" (the developer) uses to bill you. Now let us get into the crux of this guide.


How to Cancel Castlight Mobile Subscription on your iPhone or iPad.

  1. First, open the settings app and tap on your name.
  2. Then, tap on the "Subscriptions" tab.
    (Note that you might not automatically see this tab. In that case, tap on iTunes & Appstore)
  3. Next, tap on your Apple ID. View Apple ID then sign in and scroll down to the "Subscriptions" button.
  4. Next, tap on Castlight (subscription) you want to review.
  5. Now, Tap on Cancel.
    (Note that if you don't see a "Cancel Subscription" button for Castlight Mobile, then it's definitely canceled already. It won't be renewed anymore).

How to Cancel Castlight Mobile Subscription on your Android device

To cancel Castlight subscription on Android, you need to realize that deleting the Castlight app alone won't cut it. Follow the steps below:

  1. First, open the Google Play Store. If you have multiple Google accounts, be sure you're signed into the right one.
  2. Click on menu, then go to "Subscriptions".
  3. Choose the Castlight Mobile subscription you wish to cancel and tap on the "Cancel Subscription" option.
  4. Finish up as directed.

Once your Castlight subscription has been removed from Google Play, your future subscriptions will be cancelled and won't be renewed anymore.

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How to Cancel Castlight Mobile Subscription on a Mac computer.

To cancel Castlight subscription on your Mac, do the following:

  1. First open the Mac App Store, then click on your name at the bottom of the sidebar.
  2. Click on the "View Information" tab at the top of the window and sign in if asked to do so.
  3. Scroll down on the next page shown to you until you see the "Subscriptions" tab then click on "Manage".
  4. Click "Edit" beside the Castlight Mobile app and then click on "Cancel Subscription".

Note: Always make sure to use the exact username and ID you used to set up the subscription to manage that subscription when necessary. This is sometimes different from the Apple ID or Android brand ID you have set up.

If you don't remember your password however, contact the App for help/to reset password.

How to Cancel Castlight Mobile Subscription on Paypal.

To cancel your Castlight subscription on PayPal, do the following:

  1. First log into your PayPal account at .
  2. Click on the settings tab which is beside the logout option.
  3. Press "Payments" from the menu provided to you and click on "Manage Automatic Payments" in the Automatic Payments dashboard.
  4. You'll be shown a series of merchants' agreement you've transacted before. Click on "Castlight Mobile" or "Castlight Health" to cancel.
  5. You will be shown a confirmation page. Click on the "Cancel Automatic Payments" tab to affirm that you want to stop making payments to Castlight Mobile.
  6. Then click "Done" on the verification page to complete the unsubscription.

What to do if you subscribed directly on Castlight's website?

Here's how to cancel your Castlight subscription when billed through a payments provider that is not the Appstore, Playstore or Paypal.

Sometimes, you may start a subscription directly on a company's website without using an extra layer of security like Paypal or Apple. To unsubscribe, you might have to sign into Castlight's website or directly reach out to their payments provider.

Generally, here are some steps you can take if you find yourself in that fix:

  1. Finding the company's information, then reach out to them directly: Get all Castlight's contact details here

  2. Visit the website of Castlight. Click to visit .

  3. Login to your account.

  4. In the menu section, look for any of the following: "Billing", "Subscription", "Payment", "Manage account", "Settings".

  5. Click the link, then follow the prompts to cancel your subscription.

How to delete Castlight account

You might have created an account on Castlight during the course of using the app. Many apps make it so easy to signup but a nightmare to delete your account. We try to make it easier but since we don't have information for every app, we can only do our best.

Generally, here are some steps you can take if you need your account deleted:

  1. Reach out directly to Castlight via Justuseapp. Get all Contact details →

  2. Send an email to [email protected] Click to email requesting that they delete your account.

Bonus: How to Delete Castlight Mobile from your iPhone or Android.

Delete Castlight Mobile from iPhone.

To delete Castlight from your iPhone, Follow these steps:

  1. On your homescreen, Tap and hold Castlight Mobile until it starts shaking.
  2. Once it starts to shake, you'll see an X Mark at the top of the app icon.
  3. Click on that X to delete the Castlight Mobile app from your phone.

Method 2:

Go to Settings and click on General then click on "iPhone Storage". You will then scroll down to see the list of all the apps installed on your iPhone. Tap on the app you want to uninstall and delete the app.

For iOS 11 and above:

Go into your Settings and click on "General" and then click on iPhone Storage. You will see the option "Offload Unused Apps". Right next to it is the "Enable" option. Click on the "Enable" option and this will offload the apps that you don't use.

Delete Castlight Mobile from Android

  1. First open the Google Play app, then press the hamburger menu icon on the top left corner.
  2. After doing these, go to "My Apps and Games" option, then go to the "Installed" option.
  3. You'll see a list of all your installed apps on your phone.
  4. Now choose Castlight Mobile, then click on "uninstall".
  5. Also you can specifically search for the app you want to uninstall by searching for that app in the search bar then select and uninstall.

How easy is it to cancel/delete Castlight?

Our crowdsourced data from Castlight and Justuseapp users, shows that it is Unrated to cancel a Castlight subscription.

If you haven't rated Castlight cancellation policy yet, Rate it here →.

What is Castlight Mobile?

Do you have access to Castlight through your employee benefits plan? If so, you and your dependents can download Castlight Mobile: a personal healthcare dashboard that helps you find affordable and high quality care, anytime, anywhere. Key features: Find care - Search for a doctor near you. Results are always in-network and include personalized cost estimates and quality data so you can make choices that are right for you. Past care - Track your health care spending and claims with at-a-glance information about what you’ve spent and why. Plan status - Track how much of your deductible you’ve met, see your HSA balance, and review basic information about your health coverage all in one place. eCard - A medical insurance card is part of the app so you’ll never be without your insurance card again. Please note: The Castlight Mobile app is available exclusively to individuals and their dependents who have access to Castlight’s services through their employee benefits program. If you’re not sure if Castlight is part of your employee benefits, contact your employer’s HR or Benefits leader. If available through employer, Castlight Health supports all major activity trackers including Apple Health, Fitbit, and Jawbone to conveniently synchronize your steps, food, and sleep data. About Castlight: Castlight Health is a trusted third party that connects directly to your insurance plan and does not share your personal information with your employer. Your health information is always...

Stop ridiculous app charges!

Stop apps from taking your money without permission. Protect yourself! Get a Justuseapp Card and keep your subscriptions in check today.

Have a Problem with Castlight Mobile? Report Issue

Leave a comment:

Why should I report an Issue with Castlight Mobile?

  1. Pulling issues faced by users like you is a good way to draw attention of Castlight Mobile to your problem using the strength of crowds.
  2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a Castlight Mobile customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Castlight Mobile.

User reviews of Castlight

  • By Maddie289

    Finally, healthcare feels simple!

    What an experience to be able to see everything about my plan and all the benefits I have on one website / in one app. I felt frozen to do anything with my healthcare because I didn’t know how much it would cost to see the doctor and I didn’t know what was covered. I didn’t want to end up with a giant bill! But now I feel like I’m in control. I absolutely love how easy it is to earn points and get free stuff! If I didn’t already have motivation to be healthy, this is just icing on the cake. I also love Monj, the nutrition and recipe site. How cool is that!

  • By Defcon5Seven

    Ferguson Enterprises - Amazing App!!!

    My employer recently went to Castlight and I kind of groaned a little when I heard the previous program was being discontinued. So I went ahead and signed up with Castlight. I’m so happy we went with this program!!! EVERYTHING is available to me instantly. Where am I with my deductible? Boom, right there. The incentive program is really good too! I’ve never had access to something like this before, and I hope I’ll never have to live without it!!!

  • By SportsMasterGeneral

    Points for Activities and visibility into doctor cost? Heck ya!

    I have really enjoyed the app thus far. I can track my workouts/steps and I also use the feature to track my sleep, eating and help pay off debt. I also like that I can easily see the balance of my HSA and view my insurance card from the app. It was also very easy to search for a doctor in my area and see the price and quality of the doctor. Love it.

  • By Lauren's Face

    Wish it tracked calories instead of just steps

    Although the app connects to Apple Health, it gives you points based on steps and not calories burned that come from Apple Health/ Apple Watch. That would be the one recommendation. Otherwise the app functions pretty well aside from having to log back in after just a short time if you multi-task into another app.

  • By Mel7352

    Life App

    I just downloaded the cast light app. I am blown away at the features. It has everything I need in one place. Where have you been all my life? The rewards are top notch. Great gift cards at the best locations. I’ve got to figure out how to link my Fitbit/steps to track for points but that should be easy. Just wanted to stop, take the time and say this app nailed it! It’s what I call my life’s app.

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