delete My Doctor Online (NCAL Only)

How to Delete My Doctor Online (NCAL Only)

Published by Kaiser Permanente on 2023-01-26

We have made it super easy to delete My Doctor Online (NCAL Only) account and/or app.

Guide to Delete My Doctor Online (NCAL Only)

Things to note before removing My Doctor Online (NCAL Only):

  1. The developer of My Doctor Online (NCAL Only) is Kaiser Permanente and all inquiries must go to them.
  2. Under the GDPR, Residents of the European Union and United Kingdom have a "right to erasure" and can request any developer like Kaiser Permanente holding their data to delete it. The law mandates that Kaiser Permanente must comply within a month.
  3. American residents (California only - you can claim to reside here) are empowered by the CCPA to request that Kaiser Permanente delete any data it has on you or risk incurring a fine (upto 7.5k usd).
  4. If you have an active subscription, it is recommended you unsubscribe before deleting your account or the app.


How to delete My Doctor Online (NCAL Only) account:

Generally, here are your options if you need your account deleted:

Option 1: Reach out to My Doctor Online (NCAL Only) via Justuseapp. Get all Contact details →

Option 2: Visit the My Doctor Online (NCAL Only) website directly Here →

Option 3:   Contact My Doctor Online (NCAL Only) Support/ Customer Service:

  1. 96.3% Contact Match

How to Delete My Doctor Online (NCAL Only) from your iPhone or Android.

Delete My Doctor Online (NCAL Only) from iPhone.

To delete My Doctor Online (NCAL Only) from your iPhone, Follow these steps:

  1. On your homescreen, Tap and hold My Doctor Online (NCAL Only) until it starts shaking.
  2. Once it starts to shake, you'll see an X Mark at the top of the app icon.
  3. Click on that X to delete the My Doctor Online (NCAL Only) app from your phone.

Method 2:

Go to Settings and click on General then click on "iPhone Storage". You will then scroll down to see the list of all the apps installed on your iPhone. Tap on the app you want to uninstall and delete the app.

For iOS 11 and above:

Go into your Settings and click on "General" and then click on iPhone Storage. You will see the option "Offload Unused Apps". Right next to it is the "Enable" option. Click on the "Enable" option and this will offload the apps that you don't use.

Delete My Doctor Online (NCAL Only) from Android

  1. First open the Google Play app, then press the hamburger menu icon on the top left corner.
  2. After doing these, go to "My Apps and Games" option, then go to the "Installed" option.
  3. You'll see a list of all your installed apps on your phone.
  4. Now choose My Doctor Online (NCAL Only), then click on "uninstall".
  5. Also you can specifically search for the app you want to uninstall by searching for that app in the search bar then select and uninstall.

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What is My Doctor Online (NCAL Only)?

Join your video visit right from our app and manage your and your family’s care in one convenient place – no matter where you are. It’s simple and convenient to get personalized health reminders and information from your doctor. The My Doctor Online app is for Kaiser Permanente Northern California members. • See your doctor face-to-face with a video visit, have an E-visit for quick online care for common health concerns, email your doctor, or call for advice 24/7. • Get personalized reminders and information from your doctor to help you and your family get care and stay healthy. • Schedule and manage primary and specialty care appointments for you and your family. • Refill prescriptions. • View test results and information from your medical record. • Learn about all of your care options. • Find doctors and office locations. To get started, download and launch the app. Sign-in with your user ID and password. A Northern California member without a user ID and pa...

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