Fitbit

How to Cancel Fitbit


Written by on 2019-12-16

We have made it super easy to cancel Fitbit subscription at the root to avoid any and all mediums "Fitbit, Inc." (the developer) uses to bill you. Now let us get into the crux of this guide.


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Complete Fitbit Cancellation and Delete Guide

Table of Contents:

  1. Cancel on Iphone
  2. Cancel on Android
  3. Cancel on Mac Computers
  4. How to Cancel on Paypal
  5. Cancel via other companies
  6. Delete App on Iphone
  7. How to Delete on Android


There are a few things you must know about cancelling subscriptions. They include the following:

  1. Once you subscribe to a plan and you don't cancel it manually like you subscribed, that plan will renew automatically because you gave the permission.
  2. When you subscribe for a trial period and then you cancel, you run the risk of losing that trial content altogether.
  3. You must remember to manually cancel a subscription 24 hours before the trial period ends.

We have made it super easy to cancel Fitbit subscription at the root to avoid any and all mediums "Fitbit, Inc." (the developer) uses to bill you. Now let us get into the crux of this guide.


   


How to Cancel Fitbit Subscriptions on your iPhone or iPad.

  1. First, open the settings app and tap on your name.
  2. Then, tap on the "Subscriptions" tab.
    (Note that you might not automatically see this tab. In that case, tap on iTunes & Appstore)
  3. Next, tap on your Apple ID. View Apple ID then sign in and scroll down to the "Subscriptions" button.
  4. Next, tap on Fitbit (subscription) you want to review.
  5. Now, Tap on Cancel.
    (Note that if you don't see a "Cancel Subscription" button for Fitbit, then it's definitely canceled already. It won't be renewed anymore).

How to Cancel Fitbit Subscriptions on your Android device

To cancel Fitbit subscription on Android, you need to realize that deleting the Fitbit app alone won't cut it. Follow the steps below:

  1. First, open the Google Play Store. If you have multiple Google accounts, be sure you're signed into the right one.
  2. Click on menu, then go to "Subscriptions".
  3. Choose the Fitbit subscription you wish to cancel and tap on the "Cancel Subscription" option.
  4. Finish up as directed.

Once your Fitbit subscription has been removed from Google Play, your future subscriptions will be cancelled and won't be renewed anymore.


How to Cancel Fitbit Subscriptions on a Mac computer.

To cancel Fitbit subscription on your Mac, do the following:


  1. First open the Mac App Store, then click on your name at the bottom of the sidebar.
  2. Click on the "View Information" tab at the top of the window and sign in if asked to do so.
  3. Scroll down on the next page shown to you until you see the "Subscriptions" tab then click on "Manage".
  4. Click "Edit" beside the Fitbit app and then click on "Cancel Subscription".

Note: Always make sure to use the exact username and ID you used to set up the subscription to manage that subscription when necessary. This is sometimes different from the Apple ID or Android brand ID you have set up.

If you don't remember your password however, contact the contact provider for help.


How to Cancel Fitbit Subscriptions on Paypal.

To cancel your Fitbit subscription on PayPal, do the following:

  1. First log into your PayPal account at www.paypal.com .
  2. Click on the settings tab which is beside the logout option.
  3. Press "Payments" from the menu provided to you and click on "Manage Automatic Payments" in the Automatic Payments dashboard.
  4. You'll be shown a series of merchants' agreement you've transacted before. Click on "Fitbit" to cancel.
  5. You will be shown a confirmation page. Click on the "Cancel Automatic Payments" tab to affirm that you want to stop making payments to Fitbit.
  6. Then click "Done" on the verification page to complete the unsubscription.

What to do if your Fitbit subscription is billed through a different company?

Here's how to cancel your Fitbit subscription when billed through a different company that is not the app/playstore or paypal.

Sometimes, you may find that you made a subscription through another company whether you were aware or not at the time of subscribing. To change this you might have to sign in the company's website or directly reach out to the content provider.

Generally, here are two steps you can take if you find yourself in that fix:

  1. Finding the company's information, then reaching out. Contact Fitbit here →
  2. If the company has an app they developed in the Appstore, you can try contacting Fitbit, Inc. (the app developer) for help through the details of the app.


Bonus: How to Delete Fitbit from your iPhone or Android.



Delete Fitbit from iPhone.

To delete Fitbit from your iPhone, Follow these steps:

  1. On your homescreen, Tap and hold Fitbit until it starts shaking.
  2. Once it starts to shake, you'll see an X Mark at the top of the app icon.
  3. Click on that X to delete the Fitbit app from your phone.

Method 2:

Go to Settings and click on General then click on "iPhone Storage". You will then scroll down to see the list of all the apps installed on your iPhone. Tap on the app you want to uninstall and delete the app.


For iOS 11 and above:

Go into your Settings and click on "General" and then click on iPhone Storage. You will see the option "Offload Unused Apps". Right next to it is the "Enable" option. Click on the "Enable" option and this will offload the apps that you don't use.


Delete Fitbit from Android

  1. First open the Google Play app, then press the hamburger menu icon on the top left corner.
  2. After doing these, go to "My Apps and Games" option, then go to the "Installed" option.
  3. You'll see a list of all your installed apps on your phone.
  4. Now choose Fitbit, then click on "uninstall".
  5. Also you can specifically search for the app you want to uninstall by searching for that app in the search bar then select and uninstall.

What is Fitbit?

Live a healthier, more active life with Fitbit, the world’s leading app for tracking all-day activity, workouts, sleep and more. Use the app on its own to track basic activity and runs on your phone, or connect with one of Fitbit’s many activity trackers and the Aria Smart Scales to get a complete picture of your health—including steps, distance, calories burned, sleep, weight, and more. TRACK ACTIVITY: Accurately record your steps and distance with MobileTrack when you carry your phone. For all-day tracking of stats like calories burned, active minutes, and sleep, pair the app with a Fitbit tracker. RUN SMARTER: Enhance runs, walks and hikes by using MobileRun to track your pace, time and distance. You can also control your music, get voice cues and use your phone’s GPS to map your routes. (Continued use of GPS running in the background can dramatically decrease battery life.) RECORD WORKOUTS: Use your Fitbit tracker to track your exercise, then check the app to see your stats, their impact on your day, and how your performance is improving. MONITOR HEART RATE: Use a Fitbit tracker with PurePulse™ to analyze heart rate graphs in the app. Identify trends, manage stress and see the results of your workouts. Review resting heart rate trends to see when your fitness is improving. LOG FOOD FASTER: Easily log calories with our barcode scanner, calorie estimator, and expanded food database of more than 350,000 foods. See your meal history at a glance, and get nutritional ins...

Have a Problem with Fitbit? Report Issue

Leave a comment:


Why should I report an Issue with Fitbit?

  1. Pulling issues faced by users like you is a good way to draw attention of Fitbit to your problem using the strength of crowds.
  2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a Fitbit customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Fitbit.

User reviews of Fitbit


  • By noaccountname
    5

    So much for bug fixes.... and they were fixed!

    Previous comments earning the app 3 stars a week ago: First time that the app has failed in over a year. So averaged out the number of stars to give it— with this week being 1 star and rest of year is 5. Since the latest update my Flex 2 wont sync. Ironic timing since I actually managed to finally do some serious exercising every day this week. I think the tracker is still storing data since I’m still getting silent alarms and notifications when wearing it. I hope it’s storing everything til bugs are fixed. Please! Update with 5 stars to go with it: I was so surprised that the developers responded to the problem I posted about syncing, and for that alone, I’d give the app 5 stars for customer service. But better yet, the FitBit help page that they directed me to had the solution. It was at end of webpage after a long list of things to try, most of which everyone probably does. At the end of the “try this” suggestions, the one about how to reset the actual tracker did the trick. I never knew there was a little button on the charger itself for this purpose. Anyways, my Flex 2 tracker miraculously synced after I reset it, and it had stored a full week of data, exercise, sleep patterns, etc, which appeared happily in the app. The developer’s reply to my initial review has the link to follow for how-to. Thanks so much for being repsonsive!



  • By seely rd
    5

    Great gadget

    I am giving my Fitbit Zip five stars, even though I only use the steps portion. It is fun, gives me good info about a job I have, where I am on my feet for my entire shift, and it is easy to use. It is true, you will add extra steps to get to a goal, and I don't consider myself a competitive person. I am sure the other elements of the Zip are great, but I am an online WW member, so I just use the FIT for upping my activity. I highly recommend this product. However I am adding a review of the Flex 2, (3 years later) which I hate. I lost my Fitbit zip and went with the Flex 2 when there was a long wait for Zip delivery. I wish I hadn't. I give the Flex 0 stars. I have to download a new Fitbit app every time I try to sync the stupid thing. I've gone thru every help tip Fitbit offers, spent a long time on the phone with a person in customer support and have emailed the company for help. There has been no resolution. The company's support team used to be amazing, now they just read back text from the same help site I used when I tried to trouble shoot the problem. Also when the Flex 2 finally syncs (again after I download the app, again, for the third time that day) it seems to record arm movements. So if you are sitting down wrapping packages or painting your toenails you will also be getting in your steps. If you can get it to sync.



  • By Road Runner 1971
    5

    My partner in fitness

    I’ve had my Fitbit Ionic for a year and a half and am very happy with it. This is my 3rd Fitbit and the Ionic addresses the issues I had with my first two ‘bits, namely a one-day battery life and the fact I couldn’t immerse it in water. The data collected by my Ionic is logically and usefully displayed on the Fitbit app. I’m a recovering heart attack patient and the heart rate data compiled in the app is essential reading for my doctor. I transcribe the heart data onto my own spreadsheets and provide them to my doctor every time I have an appointment. The accuracy of the readings is impressive and consistent and when my numbers are taken three times a week at my cardiac rehab sessions at the hospital we’ve come to use the Fitbit’s heart rate number over that of the nurse’s oximeter because my Fitbit tends to do a better job filtering out the “white noise” of my a-fib condition. Medical science is a data-driven discipline and being able to provide my doctor with hard data each visit is immensely valuable. My last doctor’s appt in April lasted NINE MINUTES - all because I provided the spreadsheet numbers compiled by my Fitbit and displayed on the app. If you’re trying to talk to your doctor about your health and how you’re feeling and don’t have numbers to quantify your opinions, well, you’re only guessing.



  • By Mssmith0516
    4

    FitBit app is pretty good, minus some frustrations

    I love my FitBit Versa and the FitBit app, but my one complaint would be the overwhelming number of clock faces to choose from and no real way to filter through them. The categories are broken down to only a few, at most, and the search feature isn’t really all that reliable for what you’re truly trying to search for. For example, when searching for “beach” it only shows a few options, but IF you have a large amount of free time to search through the extensive library one by one, you happen to come across several more while browsing. Maybe having a “tag” feature for clock face developers to add search keywords would be nice. It would also be nice if there was a feature to filter clock faces by which ones are free from those that you have to buy. I’m also not fond of the calorie link option that FitBit incorporates with the MyFitnessPal app. It would be nice for a setting to be provided to select whether you only want workout calories that you’ve burned to automatically link to your MyFitnessPal app versus your overall calorie burn for the day. I’m one who only likes to log my calorie burn for workouts and not the entire day. Those are overall my only two complaints. For the most part, the FitBit app is great, with the exception of these couple of things, but I’ve also only owned my Versa for less than a week, so I’m still exploring the app.



  • By GG245777543236
    4

    Feel Naked w/o my Fitbit! But....

    I’ve had a Fitbit for 5 yrs now and use both it and the app religiously. There was a frustrating Firmware issue with the charge 2 and another device crapped out on me but Fitbit replaced and has since fixed everything. I now (still) have a Charge HR that has been running strong for 2.5 yrs... the App itself is great, I love the challenges and the navigation is easy/intuitive for the most part. One part I don’t like is the adventures area. So far it’s just places like Yosemite, NYC, Boston... Why? There are so many grand walks/hikes in so many areas of the world. There are also lots of other sites and apps that have countless walks/hikes mapped in whatever area you happen to be in but I’d much prefer to be able to access all of this from the Fitbit App. I’m stumped as to why Fitbit hasn’t extended the selection when it would be easy to load other walks and in turn be much more usable for everyone! It would also increase Fitbit usage and engagement. I remember thinking this when I first saw adventures on the front page of the app, clicked on it and saw just a few areas. Today I decided to check again and... 3-4 years later they still have the same few walks/hikes. This is so odd I’m kind of scratching my head as to why expanding this section hasn’t occurred to anyone at Fitbit, what the obstacles are (seems easy/doable and cost/benefit smart) and why it hasn’t happened?


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