How to Cancel Five Guys Burgers & Fries

When I first started using the app I found it incredibly user friendly. BUT what I didn't like was that I could order my food but could not pay for it at my Winter Springs Fl. location. Just didn't make sense that I could order but when I showed up to pick up my order I had to stand in a line with up to six people in front of me so that I could just pay for a preorder. Started to go to BURGERFI even though it was out of my way their app allowed me to pay and just walk in to pick up counter n grab n go. Well I shared this with the 5 guys contact us part of their app and was told that 5 guys does allow to pay through app but my location opted out for that service. Well I'm happy to say that now they do !!! Their app is now perfect and I will never go to BURGERFI again. Thanks for making it more convenient for your customers to pay through app so that we can now just grab n go without standing in line after we've ordered. Outstanding Customer Service!!! Great Bacon Burger Too !!!

I love the staff here. They always get my order perfect and their management team has the best attitude I have ever seen in my life. They always make me feel important and have a special happy energetic mood that brightens up my day. I am a regular customer and extremely loyal to the barnet way location located off of emory road near the emory interstate exit. And to make it even more special to me, I suffer from celiac disease, and I am deathly allergic to even cross contamination. I can not dine out at any sit down restaurants and probably 99% of fast food. Even when I order off their “gluten friendly” menus I still get sick. And I have never had any issues with cross contamination at this location. This means more to me than you can ever know. Dealing with my autoimmune disease is an everyday battle, so its nice to know that the management and team here can be trusted! Million stars from me!

If you love food period like me, and enjoy a good burger, this is the place. Always fresh and never ever had a problem with anything (burgers can get a little soggy if you leave them in the foil too long but that’s more consumer fault) the fries are also the biggest selling point for me. You go to any other quick burger joint and they give the saddest excuses for fry serving. Not at five guys. You order a regular. And they fill up the cup and the whole dang bag!! Love this place!

I love this app. It’s really easy to use. Ordering is super easy and very customizable. It also found three locations near me. I just wish you could add a credit card without ordering something so you wouldn’t have to in a pinch. Here is my major issue: It wouldn’t scan my credit card. I held the camera in front of it for plenty of time, making sure all text was legible. It just kept the green bar around the card without filling in the information. It worked fine to put the information in manually, but it took longer of course. I hope the developers read this review. Know that I am very happy with the app!

One of the reasons we eat at Five Guys is we have two kids with Celiac Disease, and they do such a great job of accommodating our food allergy needs. But after ordering burgers, without buns last night, via app, my kids still got glutened. I can only assume it was because there was no way to indicate there was an allergy. They always ask, when ordering in person, so they can take extra care and change their gloves, as cross-contamination is a big factor for Celiacs. Simply adding a comments section or allergy button to click would be an awesome addition to an already great app. We will just order in person until that happens.