How to Cancel My Passport Wireless

How to Cancel My Passport Wireless

Written by on 2022-10-19

We have made it super easy to cancel My Passport Wireless subscription
at the root to avoid any and all mediums "Western Digital Technologies, Inc." (the developer) uses to bill you.
Now let us get into the crux of this guide.

How Easy is it to Cancel My Passport Wireless?


Complete Guide to Cancel and Delete My Passport Wireless

A few things to note and do before cancelling:

  1. Check the Terms, Service policy or Privacy policy of My Passport Wireless to know if they support self-serve subscription cancellation or account deletion:
  2. Subscribing to a plan and not cancelling it manually will result in the plan auto-renewing.
  3. Cancelling a subscription during a free trial may result in losing the trial account.
  4. You must always cancel a subscription at least 24 hours before the trial period ends.


How to Cancel My Passport Wireless Subscription on iPhone or iPad:

  1. Open Settings » ~Your name~ » and click "Subscriptions".
  2. Click the My Passport Wireless (subscription) you want to review.
  3. Click Cancel.

How to Cancel My Passport Wireless Subscription on Android Device:

  1. Open your Google Play Store app.
  2. Click on Menu » "Subscriptions".
  3. Tap on My Passport Wireless (subscription you wish to cancel)
  4. Click "Cancel Subscription".

How to Cancel My Passport Wireless Subscription on a Mac computer:

  1. Goto your Mac AppStore, Click ~Your name~ (bottom sidebar).
  2. Click "View Information" and sign in if asked to.
  3. Scroll down on the next page shown to you until you see the "Subscriptions" tab then click on "Manage".
  4. Click "Edit" beside the My Passport Wireless app and then click on "Cancel Subscription".

How to Cancel My Passport Wireless Subscription on Paypal:

To cancel your My Passport Wireless subscription on PayPal, do the following:

  1. Login to .
  2. Click "Settings" » "Payments".
  3. Next, click on "Manage Automatic Payments" in the Automatic Payments dashboard.
  4. You'll see a list of merchants you've subscribed to. Click on "My Passport Wireless" or "Western Digital Technologies, Inc." to cancel.

What to do if you Subscribed directly on My Passport Wireless's Website:

  1. Reach out to Western Digital Technologies, Inc. - the company behind My Passport Wireless directly: Get all My Passport Wireless's contact details here

  2. Visit My Passport Wireless website: Click to visit .

  3. Login to your account.
  4. In the menu section, look for any of the following: "Billing", "Subscription", "Payment", "Manage account", "Settings".
  5. Click the link, then follow the prompts to cancel your subscription.

How to delete My Passport Wireless account:

  1. Reach out directly to My Passport Wireless via Justuseapp. Get all Contact details →

  2. Send an email to [email protected] Click to email requesting that they delete your account.
  3. Check My Passport Wireless's Privacy/TOS/Support channels below for their Data-deletion/request policy and contact them:

    *Pro-tip: Once you visit any of the links above, Use your browser "Find on page" to find "@". It immediately shows the neccessary emails.

Delete My Passport Wireless from iPhone:

To delete My Passport Wireless from your iPhone, Follow these steps:

  1. On your homescreen, Tap and hold My Passport Wireless until it starts shaking.
  2. Once it starts to shake, you'll see an X Mark at the top of the app icon.
  3. Click on that X to delete the My Passport Wireless app.

Delete My Passport Wireless from Android:

  1. Open your GooglePlay app and goto the menu.
  2. Click "My Apps and Games" » then "Installed".
  3. Choose My Passport Wireless, » then click "Uninstall".


As of September 15th, 2022, support for My Passport Wireless will be limited to critical security updates. To learn more, see the description of "Limited Updates" on our Product Support Lifecycle page. Support for your My Cloud device has changed, and some devices are no longer supported with this app. We’ve developed a new OS to keep up with evolving security standards. Compatible devices must be Upgraded to My Cloud OS 5 by January 15, 2022. Incompatible devices will lose support on April 15, 2022, and need to use local access to manage your content. For more details, please visit Functionalities with the My Passport Wireless products remain unchanged. You can continue to wirelessly access, organize and stream content from your phone or tablet using the My Passport Wireless app. Note: The My Passport Wireless app requires a My Passport Wireless device to work (sold separately). My Cloud Home users please download the My Cloud Home app. Like us on Facebook: Follow us on Twitter: @WesternDigital Follow us on Instagram: westerndigital

Reviews & Common Issues: 5 Comments

By ruben fdfgfdb

Drive good. App great.

Drive works great. Reasonable controls and setup. (Although I use different software for backups- Syncronicity). I've had it for about 2 years now with no problems. The only headache is if I reboot my router I have to find the drive's new IP address and remap my (Windows) drive letter to it. I've read there are ways to lock that down but once I learned how to find and remap it's not a big deal. The app was the real pleasant surprise. Works like magic! It seems that once my phone accesses the drive while on my home network, it now has ability to access it from anywhere. No complicated set up. The only complaint is the app often decides the drive is offline. No idea why. Overall a great product and I'm very pleased with it.

By J. Leach

WD MyCloud App: A Personal, Secure Apple Files App

Given the complexities of its job, the WD MyCloud App has worked fine for me, whether at home or traveling both in the U.S. and overseas. Yes, there are occasional hiccups but their frequency diminishes with each software and firmware update. This app’s functionality is similar to the iPhone Files App. It will open pictures and play stored videos all within the app itself. One can also do activities like create a new directory. This review is about the App - and connection problems mentioned in other reviews might be hardware related - which I will not review here. With the variety of routers, iDevices, computers manufacturers, operating system versions, etc., I’ve been impressed with the Western Digital MyCloud App’s performance.

By Lord Krath

Surprisingly functional app.

This application has to be among my favorite when it comes to viewing content I have saved on myhome network devices. I have much of my stuff in my cloud provider of choice but larger content I keep on the MyCloud and it works well. I wish it would play more video formats as it seems to want to refer to other applications for a few, but all in all extremely functional. I do wish there was a way to view full file details (at least full file names in a landscape view or simply wrapped) and easier to apply search criteria and filters, but I can live with out them. Without these features I’m hesitant to put more content on the devices that I might need since searching and filters help me find what I need quickly. It would also be cool if we could have MyCloud sync with a cloud provider (folder destination) of our choosing too. It might already do that but I wouldn’t know as the app immediately closes modals when I attempt to add any cloud providers in app.

By Stingray-007

Mycloud app

It appears to be alright but I would have to agree it always requests to leave the app open to upload photos or whatever you have set to upload. The other week I found I couldn’t use the app at all and after a lot of digging, I found the my cloud NAS deleted or removed all of my preset emails not allowing me to access the NAS device. I still don’t know what cause this hiccup or why this happened? It doesn’t work well at all with 3G service or it’s very slow. Another thing I found is you’re limited on using the templates inside the NAS on your phone or using the phone app you have saved inside the NAS. There are certain iPhone pic settings it will not show when saved as well as I believe the NAS has not been updated to the IPHONE newest pic formatting. Granted, I am still learning as I go and this could simply be a learning curve I still haven’t figured out yet. Also, most Work IT departments will not allow the use of the NAS or will not authorize the certification of the use of the NAS as most of those websites are black listed which is very frustrating when you use it for work. It’s a huge process to get it authorized but once it’s done it works really well. There are some bugs and hiccups that need to be streamlined but once those things are fixed I believe it will be much better.

By Kuldeep Negi

Mostly never connects

Not sure what is going on. Using WD discovery, it shows shares and I am able to access content. However, using my WD application on windows PC , it never connects. It shows the password hint, I enter ,it identifies and next screen it shows blank user to pick from drop down and doesn’t accept password. 99% of the time, it says my cloud is locked. However, I can access it using network share. Try to connect thru app on the phone, it failed to load any content and shows only shares but not folders or content. It is very lame that hardware and software are not talking to each other seamlessly. Also data retrieving for viewing is also painful. This is basically a fail setup for me.

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