How to Cancel My Passport Wireless

Drive works great. Reasonable controls and setup. (Although I use different software for backups- Syncronicity). I've had it for about 2 years now with no problems. The only headache is if I reboot my router I have to find the drive's new IP address and remap my (Windows) drive letter to it. I've read there are ways to lock that down but once I learned how to find and remap it's not a big deal. The app was the real pleasant surprise. Works like magic! It seems that once my phone accesses the drive while on my home network, it now has ability to access it from anywhere. No complicated set up. The only complaint is the app often decides the drive is offline. No idea why. Overall a great product and I'm very pleased with it.

Given the complexities of its job, the WD MyCloud App has worked fine for me, whether at home or traveling both in the U.S. and overseas. Yes, there are occasional hiccups but their frequency diminishes with each software and firmware update. This app’s functionality is similar to the iPhone Files App. It will open pictures and play stored videos all within the app itself. One can also do activities like create a new directory. This review is about the App - and connection problems mentioned in other reviews might be hardware related - which I will not review here. With the variety of routers, iDevices, computers manufacturers, operating system versions, etc., I’ve been impressed with the Western Digital MyCloud App’s performance.

This application has to be among my favorite when it comes to viewing content I have saved on myhome network devices. I have much of my stuff in my cloud provider of choice but larger content I keep on the MyCloud and it works well. I wish it would play more video formats as it seems to want to refer to other applications for a few, but all in all extremely functional. I do wish there was a way to view full file details (at least full file names in a landscape view or simply wrapped) and easier to apply search criteria and filters, but I can live with out them. Without these features I’m hesitant to put more content on the devices that I might need since searching and filters help me find what I need quickly. It would also be cool if we could have MyCloud sync with a cloud provider (folder destination) of our choosing too. It might already do that but I wouldn’t know as the app immediately closes modals when I attempt to add any cloud providers in app.

It appears to be alright but I would have to agree it always requests to leave the app open to upload photos or whatever you have set to upload. The other week I found I couldn’t use the app at all and after a lot of digging, I found the my cloud NAS deleted or removed all of my preset emails not allowing me to access the NAS device. I still don’t know what cause this hiccup or why this happened? It doesn’t work well at all with 3G service or it’s very slow. Another thing I found is you’re limited on using the templates inside the NAS on your phone or using the phone app you have saved inside the NAS. There are certain iPhone pic settings it will not show when saved as well as I believe the NAS has not been updated to the IPHONE newest pic formatting. Granted, I am still learning as I go and this could simply be a learning curve I still haven’t figured out yet. Also, most Work IT departments will not allow the use of the NAS or will not authorize the certification of the use of the NAS as most of those websites are black listed which is very frustrating when you use it for work. It’s a huge process to get it authorized but once it’s done it works really well. There are some bugs and hiccups that need to be streamlined but once those things are fixed I believe it will be much better.

Not sure what is going on. Using WD discovery, it shows shares and I am able to access content. However, using my WD application on windows PC , it never connects. It shows the password hint, I enter ,it identifies and next screen it shows blank user to pick from drop down and doesn’t accept password. 99% of the time, it says my cloud is locked. However, I can access it using network share. Try to connect thru app on the phone, it failed to load any content and shows only shares but not folders or content. It is very lame that hardware and software are not talking to each other seamlessly. Also data retrieving for viewing is also painful. This is basically a fail setup for me.