How to Cancel delivery.com Food & Liquor App

I love that I can use my Venmo balance to order delivery! The app runs smoothly, and customer service has always been very helpful whenever I had issues/questions. The emailed discount codes are nice too.

The app works just as well as any other food ordering app (with the bonus of being able to order alcohol and laundry service). Pros: - I love the points system for earning app credit - I love the coupons Delivery sends me in a weekly basis. I will actively order using this app because I can get more discounts. Cons: - they have FAR fewer restaurants listed in the app than Seamless/GrubHub. - they do not have the same automatic refund policy that Seamless has if a restaurant doesn’t deliver by the promised time. They leave it up to the restaurant to determine if they’ll refund you for the late service, which they often don’t.

I’m now forced to use the desktop website for all of my orders since I prefer to use PayPal. When trying to pay with PayPal using the app, it cycles through logging me into PayPal and then returning to the app to place me order. In other words, I thought I had placed an order, but never received an email or text acknowledgment, so I logged back in to check and my bag was still sitting there. I had to log into the website to finalize my order. Last complaint— although I’m not sure if it’s Delivery or restaurants but two of my favorites have inaccurate menu items and/or have claimed they never received my order. Three stars because I prefer Delivery over Seamless/Grubhub.

This company has great perks and is very responsive! I just wish their website were as responsive as the customer service. *Incredibly* slow processing when ordering groceries. I consistently wait 1-4 minutes for the page to open, and if I want to add or edit items, it takes just as long. I often give up after 90 seconds, but once, out of masochistic curiosity, I waited for 9 minutes...it was still “processing” when I logged off and ordered elsewhere. This happens on every device and search engine I use.

Update: While this app is far better than seamless and the purchase points are great, it is often incredibly slow and unusable. I often have to abandon the app in frustration and use the website. Previous review: The new app has many improvements but they are completely overshadowed by the disaster that is the alcohol purchasing section of the app. Previously I had at least 10 stores available to me in my area but that has now been stripped down to 2 stores. I do not want to be presented with an alcohol selection, I want the store selection back. I know which stores have the best prices for the alcohol I want to buy and, most importantly, which stores have the fastest delivery and best customer service. Now all of my liquor stores are gone which renders the alcohol section of the app completely worthless. Never buying alcohol again through your app.

I want to cancel and stop paying for this service!