How to Cancel Strava

How to Cancel Strava

Written by on 2022-04-20

We have made it super easy to cancel Strava: Run, Ride, Swim subscription
at the root to avoid any and all mediums "Strava, Inc." (the developer) uses to bill you.
Now let us get into the crux of this guide.


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Complete Guide to Cancel and Delete Strava: Run, Ride, Swim

There are a few things you must do and know before canceling subscriptions. They are:

  1. Check the Terms, Service policy or Privacy policy of Strava to know if they support self-serve subscription cancellation or account deletion:
  2. Once you subscribe to a plan and you don't cancel it manually like you subscribed, that plan will renew automatically because you gave the permission.
  3. When you subscribe for a trial period and then you cancel, you run the risk of losing that trial content altogether.
  4. You must remember to manually cancel a subscription 24 hours before the trial period ends.

We have made it super easy to cancel Strava: Run, Ride, Swim subscription at the root to avoid any and all mediums "Strava, Inc." (the developer) uses to bill you. Now let us get into the crux of this guide.



   

How to Cancel Strava: Run, Ride, Swim Subscription on your iPhone or iPad.

  1. First, open the settings app and tap on your name.
  2. Then, tap on the "Subscriptions" tab.
    (Note that you might not automatically see this tab. In that case, tap on iTunes & Appstore)
  3. Next, tap on your Apple ID. View Apple ID then sign in and scroll down to the "Subscriptions" button.
  4. Next, tap on Strava (subscription) you want to review.
  5. Now, Tap on Cancel.
    (Note that if you don't see a "Cancel Subscription" button for Strava: Run, Ride, Swim, then it's definitely canceled already. It won't be renewed anymore).



How to Cancel Strava: Run, Ride, Swim Subscription on your Android device

To cancel Strava subscription on Android, you need to realize that deleting the Strava app alone won't cut it. Follow the steps below:

  1. First, open the Google Play Store. If you have multiple Google accounts, be sure you're signed into the right one.
  2. Click on menu, then go to "Subscriptions".
  3. Choose the Strava: Run, Ride, Swim subscription you wish to cancel and tap on the "Cancel Subscription" option.
  4. Finish up as directed.

Once your Strava subscription has been removed from Google Play, your future subscriptions will be cancelled and won't be renewed anymore.



How do I remove my Card from Strava?

Removing card details from Strava if you subscribed directly is very tricky. Very few websites allow you to remove your card details. So you will have to make do with some few tricks before and after subscribing on websites in the future.

Before Signing up or Subscribing:

  1. Create an account on Justuseapp. signup here →
  2. Create upto 4 Virtual Debit Cards - this will act as a VPN for you bank account and prevent apps like Strava from billing you to eternity.
  3. Fund your Justuseapp Cards using your real card.
  4. Signup on Strava: Run, Ride, Swim or any other website using your Justuseapp card.
  5. Cancel the Strava subscription directly from your Justuseapp dashboard.
  6. To learn more how this all works, Visit here →.

After Signing Up:

  1. If you didn't use a Justuseapp Card when you subscribed, your only option is to contact Strava directly. Get their Contact info →


How to Cancel Strava: Run, Ride, Swim Subscription on a Mac computer.

To cancel Strava subscription on your Mac, do the following:


  1. First open the Mac App Store, then click on your name at the bottom of the sidebar.
  2. Click on the "View Information" tab at the top of the window and sign in if asked to do so.
  3. Scroll down on the next page shown to you until you see the "Subscriptions" tab then click on "Manage".
  4. Click "Edit" beside the Strava: Run, Ride, Swim app and then click on "Cancel Subscription".

Note: Always make sure to use the exact username and ID you used to set up the subscription to manage that subscription when necessary. This is sometimes different from the Apple ID or Android brand ID you have set up.

If you don't remember your password however, contact the App for help/to reset password.


How to Cancel Strava: Run, Ride, Swim Subscription on Paypal.

To cancel your Strava subscription on PayPal, do the following:

  1. First log into your PayPal account at www.paypal.com .
  2. Click on the settings tab which is beside the logout option.
  3. Press "Payments" from the menu provided to you and click on "Manage Automatic Payments" in the Automatic Payments dashboard.
  4. You'll be shown a series of merchants' agreement you've transacted before. Click on "Strava: Run, Ride, Swim" or "Strava, Inc." to cancel.
  5. You will be shown a confirmation page. Click on the "Cancel Automatic Payments" tab to affirm that you want to stop making payments to Strava: Run, Ride, Swim.
  6. Then click "Done" on the verification page to complete the unsubscription.



What to do if you subscribed directly on Strava's website?

Here's how to cancel your Strava subscription when billed through a payments provider that is not the Appstore, Playstore or Paypal.

Sometimes, you may start a subscription directly on a company's website without using an extra layer of security like Paypal or Apple. To unsubscribe, you might have to sign into Strava's website or directly reach out to their payments provider.

Generally, here are some steps you can take if you find yourself in that fix:

  1. Finding the company's information, then reach out to them directly: Get all Strava's contact details here

  2. Visit the website of Strava. Click to visit .

  3. Login to your account.

  4. In the menu section, look for any of the following: "Billing", "Subscription", "Payment", "Manage account", "Settings".

  5. Click the link, then follow the prompts to cancel your subscription.


How to delete Strava account

You might have created an account on Strava during the course of using the app. Many apps make it so easy to signup but a nightmare to delete your account. We try to make it easier but since we don't have information for every app, we can only do our best.


Generally, here are some steps you can take if you need your account deleted:

  1. Reach out directly to Strava via Justuseapp. Get all Contact details →

  2. Send an email to [email protected] Click to email requesting that they delete your account.

  3. Check Strava's Privacy/TOS/Support channels below for their Data-deletion/request policy and contact them:

    *Pro-tip: Once you visit any of the links above, Use your browser "Find on page" to find "@". It immediately shows the neccessary emails.



Bonus: How to Delete Strava: Run, Ride, Swim from your iPhone or Android.


Delete Strava: Run, Ride, Swim from iPhone.

To delete Strava from your iPhone, Follow these steps:

  1. On your homescreen, Tap and hold Strava: Run, Ride, Swim until it starts shaking.
  2. Once it starts to shake, you'll see an X Mark at the top of the app icon.
  3. Click on that X to delete the Strava: Run, Ride, Swim app from your phone.

Method 2:

Go to Settings and click on General then click on "iPhone Storage". You will then scroll down to see the list of all the apps installed on your iPhone. Tap on the app you want to uninstall and delete the app.

For iOS 11 and above:

Go into your Settings and click on "General" and then click on iPhone Storage. You will see the option "Offload Unused Apps". Right next to it is the "Enable" option. Click on the "Enable" option and this will offload the apps that you don't use.


Delete Strava: Run, Ride, Swim from Android

  1. First open the Google Play app, then press the hamburger menu icon on the top left corner.
  2. After doing these, go to "My Apps and Games" option, then go to the "Installed" option.
  3. You'll see a list of all your installed apps on your phone.
  4. Now choose Strava: Run, Ride, Swim, then click on "uninstall".
  5. Also you can specifically search for the app you want to uninstall by searching for that app in the search bar then select and uninstall.


How easy is it to cancel/delete Strava?

Our crowdsourced data from Strava and Justuseapp users, shows that it is Very Difficult to cancel a Strava subscription.

If you haven't rated Strava cancellation policy yet, Rate it here →.



What is Strava: Run, Ride, Swim?

Track your fitness activity with Strava. Record your run, map a cycling route & analyse your training with all the stats – for free! Whether you're training for a marathon or simply love taking your bike out for a ride, turn your smartphone or GPS watch into a sophisticated tracker with Strava. Join millions of athletes and active people and reach your fitness goals! 3 Ways to Train Smarter with Strava TRACK & ANALYSE: Get key stats like distance, pace, speed, elevation gained & calories burned NEW ROUTES & MAPS: Mix up your training with the world's largest trail network CHALLENGE & COMPETE: Push yourself with monthly Challenges & compete with others PERFORMANCE Compare your running, cycling and swimming performance over time Segment leaderboard: see how you fare on popular stretches of road or trail Track your progress & analyse your performance on your iPhone, Apple Watch, or pretty much any GPS device out there! Use your Garmin, FitBit or Polar.. CONNECT & SHARE Record your bike ride on your Strava feed so friends & followers can comment & share their own Join Clubs of brands, teams and friends for activities & growing communities Show off your route & share photos of your adventures STRAVA SUBSCRIPTION Get customizable training & workout plans. Run that marathon or set your own distance, time or segment goals Get live feedback to help you train safer & perform better Dive deep into your data with advanced analysis & extensive performance metrics It doesn't stop wit...



Stop ridiculous app charges!


Stop apps from taking your money without permission. Protect yourself! Get a Justuseapp Card and keep your subscriptions in check today.





Reported Issues: 1 Comments

By louise neame
May 05 2021

This is what it says on my strava account:


Subscriber since April 24, 2020

Your annual membership will automatically renew on May 24, 2021


I then go to cancel on itunes and there is no option to cancel. Just select an option to resubscribe.
Please confirm by email that my account is deleted and that you will take no more money from me.





Have a Problem with Strava: Run, Ride, Swim? Report Issue

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Why should I report an Issue with Strava: Run, Ride, Swim?

  1. Pulling issues faced by users like you is a good way to draw attention of Strava: Run, Ride, Swim to your problem using the strength of crowds.
  2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a Strava: Run, Ride, Swim customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Strava: Run, Ride, Swim.


User reviews of Strava


  • By Levi2u
    5

    Excellent fitness tracker

    When at the age of about 55 I started a more serious fitness regimen I looked at the available apps and chose map my walk. I used it for about 3 years, and over the course of time it just became too needy, and required to much of my time to maintain it. I had sort of become aware of Strava, but I thought it was more for bicycling and really serious athletes. Anyway I decided to give it a go and have never looked back. It gives me all the data I need, and has been 100% reliable. I like the way it finds and keeps track of routes I regularly complete, and finds ways to give me badges for accomplishments on days I don’t expect it. It’s helped me log over 100 miles a month for the last 4 months. I have considered upgrading to the paid version but I really don’t like subscriptions. I would consider paying a onetime upgrade for a few more features.



  • By Alchemy2u
    5

    Non-responsive customer service.

    The app works well for tacking your workouts, but I accidentally signed up for the premium service. I had put the phone in my pocket while loading a ride. When I looked at it was asking for my fingerprint. Thought it was locked and I would just go ahead and open it. But instead I guess I pocket requested the premium service and my fingerprint was accepting the charge. The bill rang on my phone immediately and then I realized my error. I notified Strava within 5 minutes and twice more the next two days. I finally got a response saying they have consolidated my 3 tickets into one. All they have said is they are working hard to get to my request as soon as possible. It has now been over a week and nothing new. It is getting to late to cancel the CC payment. Can Apple help?



  • By Running back to Garmin
    4

    Great tool, needs a few more features.

    Converted over from Nike Run app to Strava a few months ago and I’m loving it! I use my Apple Watch 3 and pay for the pro version. I find that the app and watch work very well together. Overall very pleased. I do however wish there were more options for (a) goal setting and (b) workouts: (A) I do wish I could set more than just a weekly and yearly mileage goals, being able to reach a pace goal or a run distance goal would be great for motivation. (B) one of the features I miss about my Garmin was being able to set a goal distance or time or split pace for the run i.e. 6.5 mi or 60min or 9min/mi instead of having to constantly look at my watch to see when I have reached that point. I also wish there was a feature to set up workouts for the week I.e tempo run on Tue at various paces. This feature especially has me turning back to my Garmin when I train for big races.



  • By Aaron Macom
    3

    Needs work

    I tried Strava a few years ago and didn’t love it. I’ve used several running apps over the years. The one I have used consistently over the last 4 years has been Runkeeper. I have a few friends on Strava and I thought I’d try it again because I like the social aspect of sharing with friends. Strava has a lot of nice data and it seems that their paid service revolves more around training plans rather than focused on just giving you more data. This makes sense to me. I really want to like this app! I use an Apple Watch but also carry my phone. The watch app starts up pretty fast so that’s a plus. My main issues with Strava is that I have to go to the website in order to add my shoes so I can track the mileage. This seems silly. I can’t find a reason for it. I don’t want extra steps to get the app set up I also have a big issue with the app not showing me two decimal places for mileage. This is beyond silly. It’s just dumb. Runner like stats. We don’t want to have to log on to the website to get info that should be available on the app. Isn’t the entire point of an application to be self contained? The app is good but be aware that setup will take you 10 extra minutes and that viewing stats will be something that you will have to set aside time to do AFTER your run.



  • By Shmarmychaff
    3

    Has ALMOST every thing I want but...

    Seriously, Strava you have just about every conceivable feature and aspect of a great running/biking app. Great social interaction, widespread usage, which makes the segment portion great almost everywhere I run/bike, and the BEST analytics. I have been waiting in vain for years for you to add ANY sort of interval training with distance, time, and heart rate. I would accept just a simple timer in the app, but audio cues for speed/HR/timers/distance and customizable training plans would be preferred. People might think with the paid version they would get it, but they would be wrong. Since this MAJOR OVERSIGHT has been noted by people on your forums, you know about it, but are willfully ignoring us, your users. I have almost reached my breaking point and am about to give up hope and switch to Runkeeper or <gasp> Nike. It feels like the Benedict thing to do, but I CANNOT WAIT FOR YOU FOREVER! The saddest part will be leaving all my Strava friends behind for literally any other app that has this, simply because you refuse to add such a staple of training: INTERVALS. This is my last ditch effort to get ANY SORT of interval training in Strava, but if you don’t add it soon I am done with you 😢. Seriously Strava, DON’T MAKE ME LEAVE YOU!!! I LOVE THE REST OF THE APP TOO MUCH!




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