How to Cancel Ancestry

How to Cancel Ancestry

Written by on 2020-12-18

We have made it super easy to cancel Ancestry: Your family story subscription
at the root to avoid any and all mediums "Ancestry.com" (the developer) uses to bill you.
Now let us get into the crux of this guide.



How does Ancestry's Cancellation Policy make you feel?



Complete Ancestry: Your family story Cancellation and Delete Guide

Table of Contents:

  1. Cancel on Iphone
  2. Cancel on Android
  3. Cancel on Mac
  4. Cancel via Paypal
  5. Cancel on Website
  6. Delete Account
  7. Delete App on Iphone
  8. Delete App on Android
  9. Cancellation Policy





There are a few things you must know about cancelling subscriptions. They include the following:

  1. Once you subscribe to a plan and you don't cancel it manually like you subscribed, that plan will renew automatically because you gave the permission.
  2. When you subscribe for a trial period and then you cancel, you run the risk of losing that trial content altogether.
  3. You must remember to manually cancel a subscription 24 hours before the trial period ends.

We have made it super easy to cancel Ancestry: Your family story subscription at the root to avoid any and all mediums "Ancestry.com" (the developer) uses to bill you. Now let us get into the crux of this guide.


   



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How to Cancel Ancestry: Your family story Subscription on your iPhone or iPad.

  1. First, open the settings app and tap on your name.
  2. Then, tap on the "Subscriptions" tab.
    (Note that you might not automatically see this tab. In that case, tap on iTunes & Appstore)
  3. Next, tap on your Apple ID. View Apple ID then sign in and scroll down to the "Subscriptions" button.
  4. Next, tap on Ancestry (subscription) you want to review.
  5. Now, Tap on Cancel.
    (Note that if you don't see a "Cancel Subscription" button for Ancestry: Your family story, then it's definitely canceled already. It won't be renewed anymore).





How to Cancel Ancestry: Your family story Subscription on your Android device

To cancel Ancestry subscription on Android, you need to realize that deleting the Ancestry app alone won't cut it. Follow the steps below:

  1. First, open the Google Play Store. If you have multiple Google accounts, be sure you're signed into the right one.
  2. Click on menu, then go to "Subscriptions".
  3. Choose the Ancestry: Your family story subscription you wish to cancel and tap on the "Cancel Subscription" option.
  4. Finish up as directed.

Once your Ancestry subscription has been removed from Google Play, your future subscriptions will be cancelled and won't be renewed anymore.


How to Cancel Ancestry: Your family story Subscription on a Mac computer.

To cancel Ancestry subscription on your Mac, do the following:


  1. First open the Mac App Store, then click on your name at the bottom of the sidebar.
  2. Click on the "View Information" tab at the top of the window and sign in if asked to do so.
  3. Scroll down on the next page shown to you until you see the "Subscriptions" tab then click on "Manage".
  4. Click "Edit" beside the Ancestry: Your family story app and then click on "Cancel Subscription".


Note: Always make sure to use the exact username and ID you used to set up the subscription to manage that subscription when necessary. This is sometimes different from the Apple ID or Android brand ID you have set up.

If you don't remember your password however, contact the App for help/to reset password.


How to Cancel Ancestry: Your family story Subscription on Paypal.

To cancel your Ancestry subscription on PayPal, do the following:

  1. First log into your PayPal account at www.paypal.com .
  2. Click on the settings tab which is beside the logout option.
  3. Press "Payments" from the menu provided to you and click on "Manage Automatic Payments" in the Automatic Payments dashboard.
  4. You'll be shown a series of merchants' agreement you've transacted before. Click on "Ancestry: Your family story" to cancel.
  5. You will be shown a confirmation page. Click on the "Cancel Automatic Payments" tab to affirm that you want to stop making payments to Ancestry: Your family story.
  6. Then click "Done" on the verification page to complete the unsubscription.


What to do if your subscribed directly on Ancestry's website?

Here's how to cancel your Ancestry subscription when billed through a payments provider that is not the Appstore, Playstore or Paypal.

Sometimes, you may start a subscription directly on a company's website without using an extra layer of security like Paypal or Apple. To unsubscribe, you might have to sign into Ancestry: Your family story's website or directly reach out to the payments provider.

Generally, here are two steps you can take if you find yourself in that fix:

  1. Finding the company's information, then reaching out. Contact Ancestry: Your family story here →
  2. If the company has an app they developed in the Appstore, you can try contacting Ancestry.com (the app developer) for help through the details of the app.


How to delete Ancestry account



You might have created an account on Ancestry during the course of using the app. Many apps make it so easy to signup but a nightmare to delete your account. We try to make it easier but since we don't have information for every app, we can only do our best.



Generally, here are some steps you can take if you need your account deleted:

  1. Reach out directly to Ancestry via Justuseapp. Get all Contact details →

  2. Check Ancestry's Privacy/TOS/Support channels below for their Data-deletion/request policy and contact them:
    https://www.ancestry.com/cs/legal/termsandconditions
    https://www.ancestry.com/cs/legal/privacystatement
    https://www.ancestry.com/cs/legal/privacystatement#personal-info-categories

    *Pro-tip: Once you visit any of the links above, Use your browser "Find on page" to find "@". It immediately shows the neccessary emails.



Bonus: How to Delete Ancestry: Your family story from your iPhone or Android.



Delete Ancestry: Your family story from iPhone.

To delete Ancestry from your iPhone, Follow these steps:

  1. On your homescreen, Tap and hold Ancestry: Your family story until it starts shaking.
  2. Once it starts to shake, you'll see an X Mark at the top of the app icon.
  3. Click on that X to delete the Ancestry: Your family story app from your phone.

Method 2:

Go to Settings and click on General then click on "iPhone Storage". You will then scroll down to see the list of all the apps installed on your iPhone. Tap on the app you want to uninstall and delete the app.


For iOS 11 and above:

Go into your Settings and click on "General" and then click on iPhone Storage. You will see the option "Offload Unused Apps". Right next to it is the "Enable" option. Click on the "Enable" option and this will offload the apps that you don't use.


Delete Ancestry: Your family story from Android

  1. First open the Google Play app, then press the hamburger menu icon on the top left corner.
  2. After doing these, go to "My Apps and Games" option, then go to the "Installed" option.
  3. You'll see a list of all your installed apps on your phone.
  4. Now choose Ancestry: Your family story, then click on "uninstall".
  5. Also you can specifically search for the app you want to uninstall by searching for that app in the search bar then select and uninstall.


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Prevent apps from taking your money without permission, protect yourself! Get a free virtual credit card for free-trial subscriptions.

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Ancestry's Cancellation Policy.

Our crowdsourced data from Ancestry and Justuseapp users, shows that it is Very Easy to cancel a Ancestry subscription.

Have you rated? If you haven't rated Ancestry, Rate it here →.



What is Ancestry: Your family story?

Discover who and where you came from through photos, stories, historical documents, and so much more. Explore your family stories anytime, anywhere with the top genealogy app*, Ancestry®. Why you’ll love to discover your family story using the Ancestry app: • Explore your family history, add new family members, upload photos, and share stories - all with just a few taps • Discover stories, photos, and records about your ancestors with Ancestry Hints® • Our latest features - The new dynamic Discover feed lets you review, dismiss, and save your discoveries and hints for later • Our latest features - Our modern layout design, makes it even easier for you to explore • With a free trial or paid subscription easily access more than 27 billion records, photos, and more • Preserve your history with your own personalized family tree • Collaborate with friends and family - it couldn’t be easier Free Features: • Build a family tree • Search the 1940 U.S. Census record and access millions of public records • Receive hints based on your tree • Upload family pictures • Receive messages from Ancestry members • See your ancestors' life story on a map Available with an optional free trial or subscription: • View more than 27 billions of records • Add records to your tree • Use hints to learn about ancestors • Find pictures of your family • Discover new relatives • Unrestricted messaging iPhone and iPad Features: • Curious about your family tree? Simply look up a relative's name, disco...



Have a Problem with Ancestry: Your family story? Report Issue

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Why should I report an Issue with Ancestry: Your family story?

  1. Pulling issues faced by users like you is a good way to draw attention of Ancestry: Your family story to your problem using the strength of crowds.
  2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a Ancestry: Your family story customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Ancestry: Your family story.


User reviews of Ancestry


  • By A-Dubb_DC
    5

    Yes!!! Messaging Looks Fixed!! Electron App Maybe??

    ~I cannot see messages from family members. They are being lost in transit but the alerts randomly show up.~ No wonder I cannot reach my cousin in Jamaica Queens, NY or my beautiful cousins here in the US the cognitive dissonance keeps throwing us off and making us use the app less and less as it pertains to messaging which is one of the killer apps and primary features. Rest of the app is great I love my colored graphs and receiving proof that I’m Nubian/Egyptian 🇪🇬. 5-stars once messaging issue is resolved I love you guys in Utah and I know you’ll address it in the coming months. I went to school at Neumont College of Computer Science we are doing good things now. Austin, TX, USA 🇺🇸 + The Texas Triangle our to California. #yayyay (Elon Musk is a 🦸🏾‍♂️ and I love Disney+. Shoutout BlackPlanet and Solange asf just need these hackers n stalkers to stop tweakin like we ain’t grossly overpaid and intelligent af gettin sex 24/7) - active lifestyles ♾ 1 December, 2019 - Yes!!! Thank you!! I can see an online status indicator light on now that turns green and it has more of an IM/iMessage style format and flavor. Monique please hit me [email protected] out NY. You are our American-Nubian Goddess with both Western and Eastern cultures blended haha. Yes! Shoutout Lil Durk!!! 💌 🌀



  • By JingleCat
    5

    Dna section not working properly

    Update: working much better! Old: Let me start with the positive: the tree section is lovely, helpful, works well, and I love it. Now, the negative: the DNA section, which updated on the 1 July is not great. It is set up similar to the website, but please consider that apps are used on devices, such as a phone. The DNA section has become a behemoth if information, difficult to manage or view, crashes if you try and look at Cousin matches for a second person... it used to be quite simple and elegant with the 11 generation view, and option but not requirement to open other users’ entire trees. How can I possibly appreciate their full multi- thousand tree of information on my iPhone? I hate to complain, I use the Ancestry app daily. Some people do crosswords or sudoku. I work on the family tree, it’s my favorite puzzle. I just wish I could use the DNA cousins’ section with ease, but it seems to have become way too huge to appreciate as a simple task in bed or during down time, with the phone. It has become a project strictly for sitting at my computer. Is there any chance to make it more convenient for device use? It’s an app, after all. Thanks :)



  • By cmsmyer
    5

    Unlocking My Past

    Ancestry has been a joy to explore. I first started my tree several years ago, but had suspended my membership for lack of time to devote to the project. Earlier this year I decided to explore my genetic history through AncestryDNA, so wanted to continue my tree as well. I’ve been thrilled with the enhancements the site has made in the intervening years. It’s been even easier to connect the family dots through the system of ‘hints’ provided by the app. Each time I feel I’ve begun to hit a wall, a new hint is revealed that keeps me going. I’m also pleased with how the genetic app is enhancing my search. I have barely begun to explore the many connections that submitting my DNA revealed. As just a beginning, I can engage any person who is 4th cousin or closer - and who chooses to keep their connection open as well. What I’m most looking forward to is searching for all those Scandinavian relations that make up a full third of my DNA. I had no idea there was any measurable Norse blood in my past! I really am pleased with Ancestry, and AncestryDNA, and have only scratched the surface of the app’s many features and my past.



  • By BrndaM
    5

    Found Tons of information& Even my birth Father

    It’s the best gift, I received in my life. For my 62 Birthday my son purchased me a kit. While I waited for my results, I began creating my tree. The app was easier to use than it looks and it took no time at all to master navigating my tree. Then the results arrived and wow it was unbelievable. I never knew my birth/biological father so it was interesting seeing possible relatives. But I didn’t have the nerve to contact them, so I stuck to my mom’s tree & adopted father, then tackled my husbands side exploring leaves. Then one day I had a message in my mailbox and it a matter of minutes I had my first contact with a Second Cousin .... that contact confirmed we’re relatives and although my birth father is deceased, I have Aunts, Uncles, sisters & brothers and of course tons of cousin to reach out to! Perhaps I’m one of the lucky few that find relatives, for that I’m thankful for AncestryDNA. It’s a great app and became a new hobby for a recently retired grandma. With the help of AncestryDNA we may have just figured out my next “Heritage” vacation spot.



  • By Lorieann77
    5

    Absolutely Fabulous!

    I got bit by the ancestry bug in 2009 before I became a member. What started this for me was learning all I could about my great grandfather (my moms dads father.). Great grandpa left the home when my grandpa was three years old no one knew too much about him. Before becoming a member I was able to locate the him and within three weeks I actually drove to a rural cemetery and found his grave!! I was also able to find history. A few years ago I joined Ancestry as a full member and absolutely love it! My family tree, maternal and paternal, goes back for some to the 1500s. Two years ago I did the AncestryDNA (the reports were just updated recently as well!) I can attest to the fact they are accurate because I know where a lot of my family came from and the DNA members it matched me to are relatives, some I know (but didn’t realize they were members.) Totally fascinating and soul fulfilling to know where my people came from know what blood runs through my veins. Rock on Ancestry! I’m hooked ❤️👍🏽




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