How to Cancel Polycam

How to Cancel Polycam

Written by on 2022-04-14

We have made it super easy to cancel Polycam - LiDAR & 3D Scanner subscription
at the root to avoid any and all mediums "Christopher Heinrich" (the developer) uses to bill you.
Now let us get into the crux of this guide.

Rate Polycam's Cancelation Policy


Complete Guide to Cancel and Delete Polycam - LiDAR & 3D Scanner

There are a few things you must do and know before canceling subscriptions. They are:

  1. Check the Terms, Service policy or Privacy policy of Polycam to know if they support self-serve subscription cancellation or account deletion:
  2. Once you subscribe to a plan and you don't cancel it manually like you subscribed, that plan will renew automatically because you gave the permission.
  3. When you subscribe for a trial period and then you cancel, you run the risk of losing that trial content altogether.
  4. You must remember to manually cancel a subscription 24 hours before the trial period ends.

We have made it super easy to cancel Polycam - LiDAR & 3D Scanner subscription at the root to avoid any and all mediums "Christopher Heinrich" (the developer) uses to bill you. Now let us get into the crux of this guide.


How to Cancel Polycam - LiDAR & 3D Scanner Subscription on your iPhone or iPad.

  1. First, open the settings app and tap on your name.
  2. Then, tap on the "Subscriptions" tab.
    (Note that you might not automatically see this tab. In that case, tap on iTunes & Appstore)
  3. Next, tap on your Apple ID. View Apple ID then sign in and scroll down to the "Subscriptions" button.
  4. Next, tap on Polycam (subscription) you want to review.
  5. Now, Tap on Cancel.
    (Note that if you don't see a "Cancel Subscription" button for Polycam - LiDAR & 3D Scanner, then it's definitely canceled already. It won't be renewed anymore).

How to Cancel Polycam - LiDAR & 3D Scanner Subscription on your Android device

To cancel Polycam subscription on Android, you need to realize that deleting the Polycam app alone won't cut it. Follow the steps below:

  1. First, open the Google Play Store. If you have multiple Google accounts, be sure you're signed into the right one.
  2. Click on menu, then go to "Subscriptions".
  3. Choose the Polycam - LiDAR & 3D Scanner subscription you wish to cancel and tap on the "Cancel Subscription" option.
  4. Finish up as directed.

Once your Polycam subscription has been removed from Google Play, your future subscriptions will be cancelled and won't be renewed anymore.

How do I remove my Card from Polycam?

Removing card details from Polycam if you subscribed directly is very tricky. Very few websites allow you to remove your card details. So you will have to make do with some few tricks before and after subscribing on websites in the future.

Before Signing up or Subscribing:

  1. Create an account on Justuseapp. signup here →
  2. Create upto 4 Virtual Debit Cards - this will act as a VPN for you bank account and prevent apps like Polycam from billing you to eternity.
  3. Fund your Justuseapp Cards using your real card.
  4. Signup on Polycam - LiDAR & 3D Scanner or any other website using your Justuseapp card.
  5. Cancel the Polycam subscription directly from your Justuseapp dashboard.
  6. To learn more how this all works, Visit here →.

After Signing Up:

  1. If you didn't use a Justuseapp Card when you subscribed, your only option is to contact Polycam directly. Get their Contact info →

How to Cancel Polycam - LiDAR & 3D Scanner Subscription on a Mac computer.

To cancel Polycam subscription on your Mac, do the following:

  1. First open the Mac App Store, then click on your name at the bottom of the sidebar.
  2. Click on the "View Information" tab at the top of the window and sign in if asked to do so.
  3. Scroll down on the next page shown to you until you see the "Subscriptions" tab then click on "Manage".
  4. Click "Edit" beside the Polycam - LiDAR & 3D Scanner app and then click on "Cancel Subscription".

Note: Always make sure to use the exact username and ID you used to set up the subscription to manage that subscription when necessary. This is sometimes different from the Apple ID or Android brand ID you have set up.

If you don't remember your password however, contact the App for help/to reset password.

How to Cancel Polycam - LiDAR & 3D Scanner Subscription on Paypal.

To cancel your Polycam subscription on PayPal, do the following:

  1. First log into your PayPal account at .
  2. Click on the settings tab which is beside the logout option.
  3. Press "Payments" from the menu provided to you and click on "Manage Automatic Payments" in the Automatic Payments dashboard.
  4. You'll be shown a series of merchants' agreement you've transacted before. Click on "Polycam - LiDAR & 3D Scanner" or "Christopher Heinrich" to cancel.
  5. You will be shown a confirmation page. Click on the "Cancel Automatic Payments" tab to affirm that you want to stop making payments to Polycam - LiDAR & 3D Scanner.
  6. Then click "Done" on the verification page to complete the unsubscription.

What to do if you subscribed directly on Polycam's website?

Here's how to cancel your Polycam subscription when billed through a payments provider that is not the Appstore, Playstore or Paypal.

Sometimes, you may start a subscription directly on a company's website without using an extra layer of security like Paypal or Apple. To unsubscribe, you might have to sign into Polycam's website or directly reach out to their payments provider.

Generally, here are some steps you can take if you find yourself in that fix:

  1. Finding the company's information, then reach out to them directly: Get all Polycam's contact details here

  2. Visit the website of Polycam. Click to visit .

  3. Login to your account.

  4. In the menu section, look for any of the following: "Billing", "Subscription", "Payment", "Manage account", "Settings".

  5. Click the link, then follow the prompts to cancel your subscription.

How to delete Polycam account

You might have created an account on Polycam during the course of using the app. Many apps make it so easy to signup but a nightmare to delete your account. We try to make it easier but since we don't have information for every app, we can only do our best.

Generally, here are some steps you can take if you need your account deleted:

  1. Reach out directly to Polycam via Justuseapp. Get all Contact details →

  2. Send an email to [email protected] Click to email requesting that they delete your account.

  3. Check Polycam's Privacy/TOS/Support channels below for their Data-deletion/request policy and contact them:

    *Pro-tip: Once you visit any of the links above, Use your browser "Find on page" to find "@". It immediately shows the neccessary emails.

Bonus: How to Delete Polycam - LiDAR & 3D Scanner from your iPhone or Android.

Delete Polycam - LiDAR & 3D Scanner from iPhone.

To delete Polycam from your iPhone, Follow these steps:

  1. On your homescreen, Tap and hold Polycam - LiDAR & 3D Scanner until it starts shaking.
  2. Once it starts to shake, you'll see an X Mark at the top of the app icon.
  3. Click on that X to delete the Polycam - LiDAR & 3D Scanner app from your phone.

Method 2:

Go to Settings and click on General then click on "iPhone Storage". You will then scroll down to see the list of all the apps installed on your iPhone. Tap on the app you want to uninstall and delete the app.

For iOS 11 and above:

Go into your Settings and click on "General" and then click on iPhone Storage. You will see the option "Offload Unused Apps". Right next to it is the "Enable" option. Click on the "Enable" option and this will offload the apps that you don't use.

Delete Polycam - LiDAR & 3D Scanner from Android

  1. First open the Google Play app, then press the hamburger menu icon on the top left corner.
  2. After doing these, go to "My Apps and Games" option, then go to the "Installed" option.
  3. You'll see a list of all your installed apps on your phone.
  4. Now choose Polycam - LiDAR & 3D Scanner, then click on "uninstall".
  5. Also you can specifically search for the app you want to uninstall by searching for that app in the search bar then select and uninstall.

How easy is it to cancel/delete Polycam?

Our crowdsourced data from Polycam and Justuseapp users, shows that it is Very Difficult to cancel a Polycam subscription.

If you haven't rated Polycam cancellation policy yet, Rate it here →.

What is Polycam - LiDAR & 3D Scanner?

Polycam is the leading 3D capture application for iPhone and iPad! Create high-quality 3D models from photos with any iPhone or iPad, and rapidly generate scans of spaces with the LiDAR sensor. Edit your 3D captures directly on device, and export them in over a dozen file formats. Share your captures with friends and the Polycam community with Polycam Web and explore captures from around the globe on Poly World! Capture with Photo Mode: ● Take photos and convert them into 3D models with photogrammetry ● Great for scanning detailed objects and scenes ● Generates 3D assets that are ready-to-use in any computer graphics application ● Runs on any iPhone or iPad Capture with LiDAR Mode:* ● Top-rated LiDAR scanner on the App Store ● Rapidly generate dimensionally-accurate 3D scans ● Great for scanning spaces and large objects ● Create unlimited scans for free directly on device -- internet not required Export 3D models with Polycam Pro: ● Export mesh data as .obj, .dae, .fbx and .stl ● Export color point cloud data as .dxf, .ply, .las, .xyz and .pts ● Export blueprints as .png images or .dae files ● Export .gltf, upload and share to iMessage for free Take measurements and generate blueprints: ● Take unlimited measurements with inch-level accuracy for free with the Ruler tool ● Automatically generate measurements of spaces on LiDAR captures ● Upgrade to Polycam Pro and generate scale-accurate blueprints Share your 3D captures: ● Upload your 3D capture and share with collab...

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Reported Issues: 1 Comments

By Barry
Mar 31 2022

Hello, I cant seem to cancel my monthly subscription.. I'v tried everything! not sure if it worked as Iv been billed again or if that was the last payment? polycam doesn't show in my subscriptions on my iPhone so I deleted the app.

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Why should I report an Issue with Polycam - LiDAR & 3D Scanner?

  1. Pulling issues faced by users like you is a good way to draw attention of Polycam - LiDAR & 3D Scanner to your problem using the strength of crowds.
  2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a Polycam - LiDAR & 3D Scanner customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Polycam - LiDAR & 3D Scanner.

User reviews of Polycam

  • By champae

    The fastest textured LiDAR app around

    Since the release of the Ipad Pro with Lidar, I've had the opportunity to test a significant amount of apps that support the new lidar hardware. When I came across Poly Cam not too long ago, I was immediately impressed by the results. The speed and quality of the captures are some of the best I've seen. Really impressed by the texture mapping, the blending of the seams are really well done, including the UV layout. The model formats currently supported will get you into any DCC application out there for further editing. Overall I love the ease of use and speed of this app and looking forward to new features and improvements from the Poly Cam team. I highly recommend giving this application a go for your capture needs.

  • By woolyGmammoth

    Great OBJ, GLTF export functionality

    I work in 3D modeling, and sometimes use 3D scans as a rough starting point for my models. Not only is this a great scanner app, it also allows you to export your 3D models in almost any format you would care to use, which saves me time so I don’t have to convert the 3D model format before importing into my editor. The new crop functionality is also very nice and saves me time so I don’t have to crop in blender!

  • By Shb10865

    Thank you for pushing the quality in updates so often

    I’ve spent a lot of time testing nearly every lidar scanner. This one so far seems to have the best texture capture and spatial understanding and that rescan feature on prior captures is awesome. I do kind of wish it would fix more obvious errors but I’m sure it will only get better

  • By Jacob Hateley


    Really excited about this technology! My first attempts to scan were very positive. The one gripe I have to mention is that it doesn't seem to scan hollow objects very well, but I've only tried one thing and it's probably not the best thing to scan (a glossy ceramic cup my son made)

  • By SaveTheYucca

    Great for scanning environments and large scenes

    Super useful tool for scanning environments and larger scenes. The color quality is the highest I’ve seen in any of these LiDAR scanning apps, and the runtime for texturing is also quite fast. Overall seems like a very useful tool that I’ll be using regularly for my job.

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