How to Delete COCOA

Things to note before removing COCOA:

1. The developer of COCOA is Ministry of Health, Labour and Welfare - Japan and all inquiries must go to them.
2. Check the Terms of Services and/or Privacy policy of Ministry of Health, Labour and Welfare - Japan to know if they support self-serve account deletion:
   • https://www.mhlw.go.jp/stf/seisakunitsuite/bunya/kenkou_iryou/covid19_qa_kanrenkigyou_00009.html
     
   • https://www.mhlw.go.jp/stf/seisakunitsuite/english_pp_00032.html
     
   • https://www.mhlw.go.jp/stf/seisakunitsuite/english_rk_00031.html
     
3. Under the GDPR, Residents of the European Union and United Kingdom have a "right to erasure" and can request any developer like Ministry of Health, Labour and Welfare - Japan holding their data to delete it. The law mandates that Ministry of Health, Labour and Welfare - Japan must comply within a month.
4. American residents (California only - you can claim to reside here) are empowered by the CCPA to request that Ministry of Health, Labour and Welfare - Japan delete any data it has on you or risk incurring a fine (upto 7.5k usd).
5. If you have an active subscription, it is recommended you unsubscribe before deleting your account or the app.

Generally, here are your options if you need your account deleted:

Option 1: Reach out to COCOA via Justuseapp. Get all Contact details →

Option 2: Visit the COCOA website directly Here →

Option 3:   Contact COCOA Support/ Customer Service:

1. 31.58% Contact Match
   
   • Developer: Maryland Department of Health
   • E-Mail: [email protected]
   • Website: Visit COCOA Website

Option 4: Check COCOA's Privacy/TOS/Support channels below for their Data-deletion/request policy then contact them:

• https://www.mhlw.go.jp/stf/seisakunitsuite/bunya/kenkou_iryou/covid19_qa_kanrenkigyou_00009.html
  
• https://www.mhlw.go.jp/stf/seisakunitsuite/english_pp_00032.html
  
• https://www.mhlw.go.jp/stf/seisakunitsuite/english_rk_00031.html
  

*Pro-tip: Once you visit any of the links above, Use your browser "Find on page" to find "@". It immediately shows the neccessary emails.

How to Delete COCOA - COVID-19 Contact App from your iPhone or Android.

Delete COCOA - COVID-19 Contact App from iPhone.

To delete COCOA from your iPhone, Follow these steps:

1. On your homescreen, Tap and hold COCOA - COVID-19 Contact App until it starts shaking.
2. Once it starts to shake, you'll see an X Mark at the top of the app icon.
3. Click on that X to delete the COCOA - COVID-19 Contact App app from your phone.

Method 2:

Go to Settings and click on General then click on "iPhone Storage". You will then scroll down to see the list of all the apps installed on your iPhone. Tap on the app you want to uninstall and delete the app.

For iOS 11 and above:

Go into your Settings and click on "General" and then click on iPhone Storage. You will see the option "Offload Unused Apps". Right next to it is the "Enable" option. Click on the "Enable" option and this will offload the apps that you don't use.

Delete COCOA - COVID-19 Contact App from Android

1. First open the Google Play app, then press the hamburger menu icon on the top left corner.
2. After doing these, go to "My Apps and Games" option, then go to the "Installed" option.
3. You'll see a list of all your installed apps on your phone.
4. Now choose COCOA - COVID-19 Contact App, then click on "uninstall".
5. Also you can specifically search for the app you want to uninstall by searching for that app in the search bar then select and uninstall.