How to Cancel Roborock

How to Cancel Roborock

Written by on 2022-09-19

We have made it super easy to cancel Roborock subscription
at the root to avoid any and all mediums "Beijing Roborock Technology Co., Ltd." (the developer) uses to bill you.
Now let us get into the crux of this guide.


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Complete Guide to Cancel and Delete Roborock

There are a few things you must do and know before canceling subscriptions. They are:

  1. Once you subscribe to a plan and you don't cancel it manually like you subscribed, that plan will renew automatically because you gave the permission.
  2. When you subscribe for a trial period and then you cancel, you run the risk of losing that trial content altogether.
  3. You must remember to manually cancel a subscription 24 hours before the trial period ends.

We have made it super easy to cancel Roborock subscription at the root to avoid any and all mediums "Beijing Roborock Technology Co., Ltd." (the developer) uses to bill you. Now let us get into the crux of this guide.



   

How to Cancel Roborock Subscription on your iPhone or iPad.

  1. First, open the settings app and tap on your name.
  2. Then, tap on the "Subscriptions" tab.
    (Note that you might not automatically see this tab. In that case, tap on iTunes & Appstore)
  3. Next, tap on your Apple ID. View Apple ID then sign in and scroll down to the "Subscriptions" button.
  4. Next, tap on Roborock (subscription) you want to review.
  5. Now, Tap on Cancel.
    (Note that if you don't see a "Cancel Subscription" button for Roborock, then it's definitely canceled already. It won't be renewed anymore).



How to Cancel Roborock Subscription on your Android device

To cancel Roborock subscription on Android, you need to realize that deleting the Roborock app alone won't cut it. Follow the steps below:

  1. First, open the Google Play Store. If you have multiple Google accounts, be sure you're signed into the right one.
  2. Click on menu, then go to "Subscriptions".
  3. Choose the Roborock subscription you wish to cancel and tap on the "Cancel Subscription" option.
  4. Finish up as directed.

Once your Roborock subscription has been removed from Google Play, your future subscriptions will be cancelled and won't be renewed anymore.



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How to Cancel Roborock Subscription on a Mac computer.

To cancel Roborock subscription on your Mac, do the following:


  1. First open the Mac App Store, then click on your name at the bottom of the sidebar.
  2. Click on the "View Information" tab at the top of the window and sign in if asked to do so.
  3. Scroll down on the next page shown to you until you see the "Subscriptions" tab then click on "Manage".
  4. Click "Edit" beside the Roborock app and then click on "Cancel Subscription".

Note: Always make sure to use the exact username and ID you used to set up the subscription to manage that subscription when necessary. This is sometimes different from the Apple ID or Android brand ID you have set up.

If you don't remember your password however, contact the App for help/to reset password.


How to Cancel Roborock Subscription on Paypal.

To cancel your Roborock subscription on PayPal, do the following:

  1. First log into your PayPal account at www.paypal.com .
  2. Click on the settings tab which is beside the logout option.
  3. Press "Payments" from the menu provided to you and click on "Manage Automatic Payments" in the Automatic Payments dashboard.
  4. You'll be shown a series of merchants' agreement you've transacted before. Click on "Roborock" or "Beijing Roborock Technology Co., Ltd." to cancel.
  5. You will be shown a confirmation page. Click on the "Cancel Automatic Payments" tab to affirm that you want to stop making payments to Roborock.
  6. Then click "Done" on the verification page to complete the unsubscription.



What to do if you subscribed directly on Roborock's website?

Here's how to cancel your Roborock subscription when billed through a payments provider that is not the Appstore, Playstore or Paypal.

Sometimes, you may start a subscription directly on a company's website without using an extra layer of security like Paypal or Apple. To unsubscribe, you might have to sign into Roborock's website or directly reach out to their payments provider.

Generally, here are some steps you can take if you find yourself in that fix:

  1. Finding the company's information, then reach out to them directly: Get all Roborock's contact details here

  2. If the company has an app they developed in the Appstore, you can try contacting Beijing Roborock Technology Co., Ltd. (the app developer) for help through the details of the app.

How to delete Roborock account

You might have created an account on Roborock during the course of using the app. Many apps make it so easy to signup but a nightmare to delete your account. We try to make it easier but since we don't have information for every app, we can only do our best.


Generally, here are some steps you can take if you need your account deleted:

  1. Reach out directly to Roborock via Justuseapp. Get all Contact details →

  2. Send an email to [email protected] Click to email [email protected] Click to email [email protected] Click to email requesting that they delete your account.



Bonus: How to Delete Roborock from your iPhone or Android.


Delete Roborock from iPhone.

To delete Roborock from your iPhone, Follow these steps:

  1. On your homescreen, Tap and hold Roborock until it starts shaking.
  2. Once it starts to shake, you'll see an X Mark at the top of the app icon.
  3. Click on that X to delete the Roborock app from your phone.

Method 2:

Go to Settings and click on General then click on "iPhone Storage". You will then scroll down to see the list of all the apps installed on your iPhone. Tap on the app you want to uninstall and delete the app.

For iOS 11 and above:

Go into your Settings and click on "General" and then click on iPhone Storage. You will see the option "Offload Unused Apps". Right next to it is the "Enable" option. Click on the "Enable" option and this will offload the apps that you don't use.


Delete Roborock from Android

  1. First open the Google Play app, then press the hamburger menu icon on the top left corner.
  2. After doing these, go to "My Apps and Games" option, then go to the "Installed" option.
  3. You'll see a list of all your installed apps on your phone.
  4. Now choose Roborock, then click on "uninstall".
  5. Also you can specifically search for the app you want to uninstall by searching for that app in the search bar then select and uninstall.


How easy is it to cancel/delete Roborock?

Our crowdsourced data from Roborock and Justuseapp users, shows that it is Unrated to cancel a Roborock subscription.

If you haven't rated Roborock cancellation policy yet, Rate it here →.



What is Roborock?

*Feature support varies by product Cutting-Edge Software and Hardware: - PreciSense: Precision LIDAR navigation for efficient home cleaning. - Sensient: A sensor matrix for safer movement around the home. - OpticEye: Highly accurate vision-based motion control and navigation - ReactiveAI: Artificial intelligence for recognizing and avoiding common home objects. The Roborock app has been designed to give you total control over your Roborock robot, from home layout to cleaning schedules, cleaning strength, and more. Once you've set it up the way you want it, you can leave your robot to work. ---- Feature Highlights ---- SERIOUSLY SMART MAPPING After it's first run around your home, your Roborock robot will show you your floorplan and automatically divide your rooms, unlocking a world of customizations. ADVANCED SCHEDULING Set multiple schedules from hourly to daily to weekly, hitting different rooms with each one. You can clean the kitchen after breakfast and even the whole house when everyone's gone out. CUSTOMIZABLE CLEANING Tailor cleaning to the demands of each room. Crank up suction for the nursery, use more water on tiled kitchens, and lower suction when you need things quiet. The control is yours. ZONE CLEANING Draw up to five zones, and clean each zone up to three times, for when you want to tackle more stubborn dirt or just don't need entire rooms cleaned. NO-GO ZONES Use up to 10 No-Go Zones and 10 Invisible Walls to avoid thick carpets, keep robots away fr...



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Have a Problem with Roborock? Report Issue

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Why should I report an Issue with Roborock?

  1. Pulling issues faced by users like you is a good way to draw attention of Roborock to your problem using the strength of crowds.
  2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a Roborock customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Roborock.


User reviews of Roborock


  • By puboilermaker
    5

    Disregard the low reviews

    I felt compelled to write a review because of all the low reviews by people that don’t understand that this app only works with the newer generation S4, S5 Max, and S6. The original S5 is not supported by this app. For older hardware you need to use the Mi Home app. I can understand that owners of older hardware want the new app to to support their robot, but they plainly state that the app only supports these robots so users with incompatible hardware blasting it seems unfair. I do think Roborock should find a way to get all the robots under one app and just limit them to their capabilities within it for simplicity. I can say that for my supported hardware (S5 Max), this app works great. The mapping is great, no go and no mop zones work flawlessly. I was able to draw a box in the app and zone clean it. Google Home integration works, though I had a couple days of outage. I was able to create rooms out my open floor plan and have it clean specific rooms. The app also notifies you when the robot has completed cleaning. Really happy with both the robot and the app. It’s unfortunate that the ratings are so low. Having a good app was really important to me as I was researching what robot vacuum to buy and if I hadn’t taken the time to read the reviews and understand they were almost all disgruntled customers with unsupported hardware I might have missed out on buying one that I’m super happy with.



  • By Brian_OSU
    5

    Works great with my S6 MaxV

    Application works great with my S6 MaxV, it allows me to see the LIDAR scans and Reactive AI pictures (shoes, scales, etc.) that my vacuum has found on an easy to view map. I can set no-go zones, no mopping zones, and invisible barriers/walls with ease. Scheduling is pretty intuitive as well, I can customize what rooms should be mopped (and with how much water), how much suction should be used for each room. Additionally I can map additional floors of my home with ease. Firmware update added new features to my S6 MaxV this morning as well, no issues to report with my vacuum, firmware, or the app.



  • By Kbva
    5

    Works well with my Roborock S6

    I originally used the Mi Home app and then saw some posts where this app works for the S6. It connected easily, transferred all my settings, and then deactivated my Roborock in Mi Home. Nice! The onboarding process was the same as Mi Home. So you do have to pay attention to what it is telling you to do as you step thru the process. This app works pretty much the same, but seems a bit more refined. I love being able to divide the rooms into zones and sending the robot to do specific rooms.



  • By justinwarner
    5

    S6 works fine and with multiple users

    Leaving this because all the reviewers here seem to not know how to read a product page. We bought the S6 and both my wife and I connected to the robot. It seems to work well. Setup could have been a bit simpler (maybe look at how Alexa does set up) but overall we're very happy 😊. Good thing we read the page before getting salty!



  • By Medzbaba
    5

    Great App! Works perfectly with my S6

    Clean and to the point. The app does what you would expect considering the advertised functionality of the S6. UI/UX is very clean and works as expected. Reminds me of setting up practically all IOT devices such as smart switches, assistants, etc. Nothing new or innovative as far as setup goes, but was easy to do. I was up and running in a few minutes.




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