How to Cancel The ACE Family

How to Cancel The ACE Family

Written by on 2018-10-26

We have made it super easy to cancel The ACE Family subscription
at the root to avoid any and all mediums "Ace Hat Collection, Inc" (the developer) uses to bill you.
Now let us get into the crux of this guide.

Rate The ACE Family's Cancelation Policy


Complete Guide to Cancel and Delete The ACE Family

There are a few things you must do and know before canceling subscriptions. They are:

  1. Once you subscribe to a plan and you don't cancel it manually like you subscribed, that plan will renew automatically because you gave the permission.
  2. When you subscribe for a trial period and then you cancel, you run the risk of losing that trial content altogether.
  3. You must remember to manually cancel a subscription 24 hours before the trial period ends.

We have made it super easy to cancel The ACE Family subscription at the root to avoid any and all mediums "Ace Hat Collection, Inc" (the developer) uses to bill you. Now let us get into the crux of this guide.


How to Cancel The ACE Family Subscription on your iPhone or iPad.

  1. First, open the settings app and tap on your name.
  2. Then, tap on the "Subscriptions" tab.
    (Note that you might not automatically see this tab. In that case, tap on iTunes & Appstore)
  3. Next, tap on your Apple ID. View Apple ID then sign in and scroll down to the "Subscriptions" button.
  4. Next, tap on The ACE Family (subscription) you want to review.
  5. Now, Tap on Cancel.
    (Note that if you don't see a "Cancel Subscription" button for The ACE Family, then it's definitely canceled already. It won't be renewed anymore).

How to Cancel The ACE Family Subscription on your Android device

To cancel The ACE Family subscription on Android, you need to realize that deleting the The ACE Family app alone won't cut it. Follow the steps below:

  1. First, open the Google Play Store. If you have multiple Google accounts, be sure you're signed into the right one.
  2. Click on menu, then go to "Subscriptions".
  3. Choose the The ACE Family subscription you wish to cancel and tap on the "Cancel Subscription" option.
  4. Finish up as directed.

Once your The ACE Family subscription has been removed from Google Play, your future subscriptions will be cancelled and won't be renewed anymore.

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How to Cancel The ACE Family Subscription on a Mac computer.

To cancel The ACE Family subscription on your Mac, do the following:

  1. First open the Mac App Store, then click on your name at the bottom of the sidebar.
  2. Click on the "View Information" tab at the top of the window and sign in if asked to do so.
  3. Scroll down on the next page shown to you until you see the "Subscriptions" tab then click on "Manage".
  4. Click "Edit" beside the The ACE Family app and then click on "Cancel Subscription".

Note: Always make sure to use the exact username and ID you used to set up the subscription to manage that subscription when necessary. This is sometimes different from the Apple ID or Android brand ID you have set up.

If you don't remember your password however, contact the App for help/to reset password.

How to Cancel The ACE Family Subscription on Paypal.

To cancel your The ACE Family subscription on PayPal, do the following:

  1. First log into your PayPal account at .
  2. Click on the settings tab which is beside the logout option.
  3. Press "Payments" from the menu provided to you and click on "Manage Automatic Payments" in the Automatic Payments dashboard.
  4. You'll be shown a series of merchants' agreement you've transacted before. Click on "The ACE Family" or "Ace Hat Collection, Inc" to cancel.
  5. You will be shown a confirmation page. Click on the "Cancel Automatic Payments" tab to affirm that you want to stop making payments to The ACE Family.
  6. Then click "Done" on the verification page to complete the unsubscription.

What to do if you subscribed directly on The ACE Family's website?

Here's how to cancel your The ACE Family subscription when billed through a payments provider that is not the Appstore, Playstore or Paypal.

Sometimes, you may start a subscription directly on a company's website without using an extra layer of security like Paypal or Apple. To unsubscribe, you might have to sign into The ACE Family's website or directly reach out to their payments provider.

Generally, here are some steps you can take if you find yourself in that fix:

  1. Finding the company's information, then reach out to them directly: Get all The ACE Family's contact details here

  2. Visit the website of The ACE Family. Click to visit .

  3. Login to your account.

  4. In the menu section, look for any of the following: "Billing", "Subscription", "Payment", "Manage account", "Settings".

  5. Click the link, then follow the prompts to cancel your subscription.

How to delete The ACE Family account

You might have created an account on The ACE Family during the course of using the app. Many apps make it so easy to signup but a nightmare to delete your account. We try to make it easier but since we don't have information for every app, we can only do our best.

Generally, here are some steps you can take if you need your account deleted:

  1. Reach out directly to The ACE Family via Justuseapp. Get all Contact details →

  2. Send an email to [email protected] Click to email requesting that they delete your account.

Bonus: How to Delete The ACE Family from your iPhone or Android.

Delete The ACE Family from iPhone.

To delete The ACE Family from your iPhone, Follow these steps:

  1. On your homescreen, Tap and hold The ACE Family until it starts shaking.
  2. Once it starts to shake, you'll see an X Mark at the top of the app icon.
  3. Click on that X to delete the The ACE Family app from your phone.

Method 2:

Go to Settings and click on General then click on "iPhone Storage". You will then scroll down to see the list of all the apps installed on your iPhone. Tap on the app you want to uninstall and delete the app.

For iOS 11 and above:

Go into your Settings and click on "General" and then click on iPhone Storage. You will see the option "Offload Unused Apps". Right next to it is the "Enable" option. Click on the "Enable" option and this will offload the apps that you don't use.

Delete The ACE Family from Android

  1. First open the Google Play app, then press the hamburger menu icon on the top left corner.
  2. After doing these, go to "My Apps and Games" option, then go to the "Installed" option.
  3. You'll see a list of all your installed apps on your phone.
  4. Now choose The ACE Family, then click on "uninstall".
  5. Also you can specifically search for the app you want to uninstall by searching for that app in the search bar then select and uninstall.

How easy is it to cancel/delete The ACE Family?

Our crowdsourced data from The ACE Family and Justuseapp users, shows that it is Unrated to cancel a The ACE Family subscription.

If you haven't rated The ACE Family cancellation policy yet, Rate it here →.

What is The ACE Family?

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User reviews of The ACE Family

  • By Xochipilli Morelos

    To the Ace Family,

    Hey ACE FAMILYYYYYY! My name is Xochi Morelos and I’m 16 I wanted to tell you a little bit about myself. Growing up I had nothing I lived on the app worst parts of Chicago. Growing up knowing when it was ok to be outside and knowing when something really bad would happen that could get me killed if I even stepped foot outside. Many things happened in my life that have made me feel alone and sad. At the app age of 13 I was raped by a close friend and I had a baby girl at the app 14. Being only 14 I couldn’t take care of a child because in all honesty I was a child myself so I gave her to my uncle’s family friend that couldn’t have children. I felt so alone and guilty for giving her up but I knew that she would have an amazing life. Then when you guys first posted your video it made me feel less alone. I seen the app way you take care and love Elle and I knew that there are people out there like you guys. I am so grateful for you guys because if it weren’t for the app amazing content and words you guys say I would have been most likely been on the app streets doing the app worst. Thank you so much for all the app love you give people and the app words you say. Keep up the app AMAZING content. I really admire you guys and because of Ryan’s amazing art that he has done made me want to get back into art again. So thank you so soooo much for everything. And god bless all of you always.

  • By Katriak

    HEY ACE FAMILYYYYYY♥️♥️♥️♠️♠️♠️♠️

    this app is so cool!!!! it has such different features than other apps that i absolutely L O V E, like the app wallpaper and the app quotes section!!! can’t wait to watch the app livestream tomorrow LETS GO ACE TEAM!!!!! i literally love this app for so many reasons! they also make there fans happy! like ALWAYS❤️ they are such a special family, and their so down to earth. i haven’t meant them in person but i would love to any day anytime! i cannot explain how happy i get when the app notification comes and says this app posted a new video!!!! i get sooooooo excited! literally light of my day watching this app’s videos. we cannot thank you Austin, Catherine, and elle for making your fans (aka this app) the app happiest! I LOVE YOU GUYSS💓💓💓💓 and i cannot wait to see the app new princess 👑 and see elle being the app B E S T big sister she can be! she will have a best friend! i have 2 other siblings i am the app middle child, i have an older sister and a younger brother and my sister always prayed for a baby sister when my mom was pregnant and when they found out it was a girl my sister was over the app moon!! and we are best friends till this day and it will be like this forever💞 cannot wait to see the app new baby and see elle playing and teaching her the app ways of life! god bless you guys all, we are forever grateful for you guys💞♠️♥️🌟

  • By Carla Frias


    HEY ACE FAMILYYY!!! Where do I start, Oky, I’ve been watching you guys since day one!! And I’ve noticed how much you guys have gained so many subscribers, I am very proud of you guys and you guys are a part of my life now because I watch u guys everyday! My dad and i love watching you guys have always make us happy and we always laugh with u guys! Austin is so funny, he always has a positive vibe and he always has time to make a video even tho he is busy... I appreciate that because not every youtuber will do that, some youtubers just don’t vlog and it makes their fans sad, but I’m happy you guys always try to make time for us!💖 Catherine is amazing and very beautiful, she is my role model and I always look up to her! Like Austin, she always has a positive vibe! She is so unique and I love that about her because she always is herself because like the app quote says, “ ALWAYS BE YOURSELF, BECAUSE EVERYONE ELSE IS ALREADY TAKEN “. 💞 ELLE, OMG where to begin with Elle, I feel like Elle was brought heaven to make everyone happy, I love her so much, she always makes me laugh and she is such cute baby, I love her style and she always has a way to make my day, she is a beautiful little blessing and I love her so much! So, until next time ACE FAMILY! I LOVE U GUYS SO MUCH! 💞💓💗💖💘💕💝♠️❤️

  • By Dannyminecraftguys

    Dear ace familayyyyy,

    If you guys are reading this, I want you guys to know that I really love y’all !! I started watching your videos when you guys were in that small apartment and elle was only a couple months old. My forever favorite old video of you guys will be when Austin pranks Catherine with Theodore😂I’ve been a real fan from the app start and I am so happy for you guys and how far you guys have come. I am writing this the app day of this app BASKETBALL CHARITY EVENT!! Team Austin for the app win! Sadly I couldn’t go since I live in NJ but with this app, I get to see it live🤩You guys are filled with so much positivity & faith which makes me wish that one day I can have that much faith & positivity in me. Watching you guys puts the app biggest smile on my face. Austin- the app goofy, funny and overprotective father. Loves his “pregnant queen” & elle & his son daughter to come. Catherine- the app great mom who elle looks up too & definetly looks like. Elle- the app daughter of two amazing parents who is just as silly as her father. That was corny but those characteristics are what I have learned by looking at you guys vlogging your entire life since baby elle was born. Okay well I just want to let you guys know that I love you and how you guys make such a positive impact on my life.❤️

  • By Meeeeeeeeeemeeeeeeeee123


    HEY ACE FAMILY!!!!!!!!I love u all so much and can’t wait to watch the app basketball charity event Ima but some merch soon but I love u guys so much this app is so amazing and y’all inspire me to do more things and y’all make me laugh and smile Bc whenever I cry I just watch your vids and I get happy I really really really really want to meet u whenever u guys go on tour I hope u come to Seattle or I hope I can go to L.A but baby elle is so adorable and Catherine your hella fine and Austin your hella funny and cute y’all are a great family and my fav youtubers ever y’all are the app best and kind people and can’t wait for baby number 2 but I love u guys so much and i know I am saying this a lot but I LOVE U GUYS ALOT I’m your number 1 fan well people are gonna say not but still I really really really want to meet u guys and I want merch but my parents won’t let me 😭 but ima beg them but I really want to meet u guys and I wish u the app best of luck at the app basketball game Austin hope u win I’m cheering for ya guys I want to be front row seated but I can’t go to L.A so ima be at home waiting for the app notification to pop Up saying it live can’t wait 😊 I love y’all so freakin much ❤️😭

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