How to Cancel Patient Cloud

Table of Contents:

1. Cancel on Iphone
2. Cancel on Android
3. Cancel on Mac
4. Cancel via Paypal
5. Cancel on Website
6. Delete Account
7. Delete App on Iphone
8. Delete App on Android
9. Cancellation Policy

There are a few things you must know about cancelling subscriptions. They include the following:

1. Once you subscribe to a plan and you don't cancel it manually like you subscribed, that plan will renew automatically because you gave the permission.
2. When you subscribe for a trial period and then you cancel, you run the risk of losing that trial content altogether.
3. You must remember to manually cancel a subscription 24 hours before the trial period ends.

We have made it super easy to cancel Patient Cloud subscription at the root to avoid any and all mediums "Medidata Solutions Worldwide" (the developer) uses to bill you. Now let us get into the crux of this guide.

   

How to Cancel Patient Cloud Subscription on your iPhone or iPad.

1. First, open the settings app and tap on your name.
2. Then, tap on the "Subscriptions" tab.
   (Note that you might not automatically see this tab. In that case, tap on iTunes & Appstore)
3. Next, tap on your Apple ID. View Apple ID then sign in and scroll down to the "Subscriptions" button.
4. Next, tap on Patient Cloud (subscription) you want to review.
5. Now, Tap on Cancel.
   (Note that if you don't see a "Cancel Subscription" button for Patient Cloud, then it's definitely canceled already. It won't be renewed anymore).

How to Cancel Patient Cloud Subscription on your Android device

To cancel Patient Cloud subscription on Android, you need to realize that deleting the Patient Cloud app alone won't cut it. Follow the steps below:

1. First, open the Google Play Store. If you have multiple Google accounts, be sure you're signed into the right one.
2. Click on menu, then go to "Subscriptions".
3. Choose the Patient Cloud subscription you wish to cancel and tap on the "Cancel Subscription" option.
4. Finish up as directed.

Once your Patient Cloud subscription has been removed from Google Play, your future subscriptions will be cancelled and won't be renewed anymore.

How to Cancel Patient Cloud Subscription on a Mac computer.

To cancel Patient Cloud subscription on your Mac, do the following:

1. First open the Mac App Store, then click on your name at the bottom of the sidebar.
2. Click on the "View Information" tab at the top of the window and sign in if asked to do so.
3. Scroll down on the next page shown to you until you see the "Subscriptions" tab then click on "Manage".
4. Click "Edit" beside the Patient Cloud app and then click on "Cancel Subscription".

Note: Always make sure to use the exact username and ID you used to set up the subscription to manage that subscription when necessary. This is sometimes different from the Apple ID or Android brand ID you have set up.

If you don't remember your password however, contact the App for help/to reset password.

How to Cancel Patient Cloud Subscription on Paypal.

To cancel your Patient Cloud subscription on PayPal, do the following:

1. First log into your PayPal account at www.paypal.com .
2. Click on the settings tab which is beside the logout option.
3. Press "Payments" from the menu provided to you and click on "Manage Automatic Payments" in the Automatic Payments dashboard.
4. You'll be shown a series of merchants' agreement you've transacted before. Click on "Patient Cloud" to cancel.
5. You will be shown a confirmation page. Click on the "Cancel Automatic Payments" tab to affirm that you want to stop making payments to Patient Cloud.
6. Then click "Done" on the verification page to complete the unsubscription.

What to do if your subscribed directly on Patient Cloud's website?

Here's how to cancel your Patient Cloud subscription when billed through a payments provider that is not the Appstore, Playstore or Paypal.

Sometimes, you may start a subscription directly on a company's website without using an extra layer of security like Paypal or Apple. To unsubscribe, you might have to sign into Patient Cloud's website or directly reach out to the payments provider.

Generally, here are two steps you can take if you find yourself in that fix:

1. Finding the company's information, then reaching out. Contact Patient Cloud here →
2. If the company has an app they developed in the Appstore, you can try contacting Medidata Solutions Worldwide (the app developer) for help through the details of the app.

How to delete Patient Cloud account

You might have created an account on Patient Cloud during the course of using the app. Many apps make it so easy to signup but a nightmare to delete your account. We try to make it easier but since we don't have information for every app, we can only do our best.

Generally, here are some steps you can take if you need your account deleted:

1. Reach out directly to Patient Cloud via Justuseapp. Get all Contact details →

Bonus: How to Delete Patient Cloud from your iPhone or Android.

Delete Patient Cloud from iPhone.

To delete Patient Cloud from your iPhone, Follow these steps:

1. On your homescreen, Tap and hold Patient Cloud until it starts shaking.
2. Once it starts to shake, you'll see an X Mark at the top of the app icon.
3. Click on that X to delete the Patient Cloud app from your phone.

Method 2:

Go to Settings and click on General then click on "iPhone Storage". You will then scroll down to see the list of all the apps installed on your iPhone. Tap on the app you want to uninstall and delete the app.

For iOS 11 and above:

Go into your Settings and click on "General" and then click on iPhone Storage. You will see the option "Offload Unused Apps". Right next to it is the "Enable" option. Click on the "Enable" option and this will offload the apps that you don't use.

Delete Patient Cloud from Android

1. First open the Google Play app, then press the hamburger menu icon on the top left corner.
2. After doing these, go to "My Apps and Games" option, then go to the "Installed" option.
3. You'll see a list of all your installed apps on your phone.
4. Now choose Patient Cloud, then click on "uninstall".
5. Also you can specifically search for the app you want to uninstall by searching for that app in the search bar then select and uninstall.

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Our crowdsourced data from Patient Cloud and Justuseapp users, shows that it is Unknown: Awaiting ratings to cancel a Patient Cloud subscription.

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Medidata Patient Cloud eCOA provides a single app for ePRO, ClinROs and site mode functionality to better integrate workflows. It changes the information flow and management of patient engagement for patients, clinical researchers, and healthcare professionals. A single app for all users enables clinicians and investigators to assist patients with accessing PRO instruments where appropriate. Patients: Download Patient Cloud eCOA app for free, receive an invitation from your doctor and you can participate in a clinical trial — it's that easy! Patient Cloud eCOA lets you answer clinical trial questionnaires from the comfort of your own home, or wherever is convenient for you. Healthcare professionals: Patient Cloud eCOA allows you to invite patients to your studies and have them provide health data using their mobile devices. Patient Cloud eCOA simplifies the patient reported component of your clinical trials. Clinical Researchers: Patient Cloud eCOA is part of the Medidata platform, including Medidata Rave®. It frees you from reliance on proprietary devices and reduces study setup time and effort. By leveraging Rave, you can build your own questionnaires and easily make them available for patients. Entered data is accessible to you and your partners immediately. As part of the Medidata platform, the full functionality of the platform is at your fingertips. Contact Medidata Solutions today to get started right away!

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1. Pulling issues faced by users like you is a good way to draw attention of Patient Cloud to your problem using the strength of crowds.
2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
4. If you are a Patient Cloud customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Patient Cloud.

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