How to Cancel VA Video Connect

How to Cancel VA Video Connect

Written by on 2021-01-04

We have made it super easy to cancel VA Video Connect subscription
at the root to avoid any and all mediums "US Department of Veterans Affairs (VA)" (the developer) uses to bill you.
Now let us get into the crux of this guide.

How does VA Video Connect's Cancellation Policy make you feel?

Complete VA Video Connect Cancellation and Delete Guide

Table of Contents:

  1. Cancel on Iphone
  2. Cancel on Android
  3. Cancel on Mac
  4. Cancel via Paypal
  5. Cancel on Website
  6. Delete Account
  7. Delete App on Iphone
  8. Delete App on Android
  9. Cancellation Policy

There are a few things you must know about cancelling subscriptions. They include the following:

  1. Once you subscribe to a plan and you don't cancel it manually like you subscribed, that plan will renew automatically because you gave the permission.
  2. When you subscribe for a trial period and then you cancel, you run the risk of losing that trial content altogether.
  3. You must remember to manually cancel a subscription 24 hours before the trial period ends.

We have made it super easy to cancel VA Video Connect subscription at the root to avoid any and all mediums "US Department of Veterans Affairs (VA)" (the developer) uses to bill you. Now let us get into the crux of this guide.


Stop Ridiculous Charges.

Prevent apps from taking your money without permission. Get a free Virtual Credit Card to signup for Subscriptions.

How to Cancel VA Video Connect Subscription on your iPhone or iPad.

  1. First, open the settings app and tap on your name.
  2. Then, tap on the "Subscriptions" tab.
    (Note that you might not automatically see this tab. In that case, tap on iTunes & Appstore)
  3. Next, tap on your Apple ID. View Apple ID then sign in and scroll down to the "Subscriptions" button.
  4. Next, tap on VA Video Connect (subscription) you want to review.
  5. Now, Tap on Cancel.
    (Note that if you don't see a "Cancel Subscription" button for VA Video Connect, then it's definitely canceled already. It won't be renewed anymore).

How to Cancel VA Video Connect Subscription on your Android device

To cancel VA Video Connect subscription on Android, you need to realize that deleting the VA Video Connect app alone won't cut it. Follow the steps below:

  1. First, open the Google Play Store. If you have multiple Google accounts, be sure you're signed into the right one.
  2. Click on menu, then go to "Subscriptions".
  3. Choose the VA Video Connect subscription you wish to cancel and tap on the "Cancel Subscription" option.
  4. Finish up as directed.

Once your VA Video Connect subscription has been removed from Google Play, your future subscriptions will be cancelled and won't be renewed anymore.

How to Cancel VA Video Connect Subscription on a Mac computer.

To cancel VA Video Connect subscription on your Mac, do the following:

  1. First open the Mac App Store, then click on your name at the bottom of the sidebar.
  2. Click on the "View Information" tab at the top of the window and sign in if asked to do so.
  3. Scroll down on the next page shown to you until you see the "Subscriptions" tab then click on "Manage".
  4. Click "Edit" beside the VA Video Connect app and then click on "Cancel Subscription".

Note: Always make sure to use the exact username and ID you used to set up the subscription to manage that subscription when necessary. This is sometimes different from the Apple ID or Android brand ID you have set up.

If you don't remember your password however, contact the App for help/to reset password.

How to Cancel VA Video Connect Subscription on Paypal.

To cancel your VA Video Connect subscription on PayPal, do the following:

  1. First log into your PayPal account at .
  2. Click on the settings tab which is beside the logout option.
  3. Press "Payments" from the menu provided to you and click on "Manage Automatic Payments" in the Automatic Payments dashboard.
  4. You'll be shown a series of merchants' agreement you've transacted before. Click on "VA Video Connect" to cancel.
  5. You will be shown a confirmation page. Click on the "Cancel Automatic Payments" tab to affirm that you want to stop making payments to VA Video Connect.
  6. Then click "Done" on the verification page to complete the unsubscription.

What to do if your subscribed directly on VA Video Connect's website?

Here's how to cancel your VA Video Connect subscription when billed through a payments provider that is not the Appstore, Playstore or Paypal.

Sometimes, you may start a subscription directly on a company's website without using an extra layer of security like Paypal or Apple. To unsubscribe, you might have to sign into VA Video Connect's website or directly reach out to the payments provider.

Generally, here are two steps you can take if you find yourself in that fix:

  1. Finding the company's information, then reaching out. Contact VA Video Connect here →
  2. If the company has an app they developed in the Appstore, you can try contacting US Department of Veterans Affairs (VA) (the app developer) for help through the details of the app.

How to delete VA Video Connect account

You might have created an account on VA Video Connect during the course of using the app. Many apps make it so easy to signup but a nightmare to delete your account. We try to make it easier but since we don't have information for every app, we can only do our best.

Generally, here are some steps you can take if you need your account deleted:

  1. Reach out directly to VA Video Connect via Justuseapp. Get all Contact details →

Bonus: How to Delete VA Video Connect from your iPhone or Android.

Delete VA Video Connect from iPhone.

To delete VA Video Connect from your iPhone, Follow these steps:

  1. On your homescreen, Tap and hold VA Video Connect until it starts shaking.
  2. Once it starts to shake, you'll see an X Mark at the top of the app icon.
  3. Click on that X to delete the VA Video Connect app from your phone.

Method 2:

Go to Settings and click on General then click on "iPhone Storage". You will then scroll down to see the list of all the apps installed on your iPhone. Tap on the app you want to uninstall and delete the app.

For iOS 11 and above:

Go into your Settings and click on "General" and then click on iPhone Storage. You will see the option "Offload Unused Apps". Right next to it is the "Enable" option. Click on the "Enable" option and this will offload the apps that you don't use.

Delete VA Video Connect from Android

  1. First open the Google Play app, then press the hamburger menu icon on the top left corner.
  2. After doing these, go to "My Apps and Games" option, then go to the "Installed" option.
  3. You'll see a list of all your installed apps on your phone.
  4. Now choose VA Video Connect, then click on "uninstall".
  5. Also you can specifically search for the app you want to uninstall by searching for that app in the search bar then select and uninstall.

Stop ridiculous charges!!!

Prevent apps from taking your money without permission, protect yourself! Get a free virtual credit card for free-trial subscriptions.

Get yours now →

VA Video Connect's Cancellation Policy.

Our crowdsourced data from VA Video Connect and Justuseapp users, shows that it is Unknown: Awaiting ratings to cancel a VA Video Connect subscription.

Have you rated? If you haven't rated VA Video Connect, Rate it here →.

What is VA Video Connect?

Requires camera – does not support Apple Watch.
The VA Video Connect (VVC) application provides video conference services to connect Veteran patients with their VA medical providers in multiple platforms. The VVC iOS version enables Veterans and their VA healthcare provider to participate in a virtual medical appointment using Apple mobile devices (iPhone, iPad).

Have a Problem with VA Video Connect? Report Issue

Leave a comment:

Why should I report an Issue with VA Video Connect?

  1. Pulling issues faced by users like you is a good way to draw attention of VA Video Connect to your problem using the strength of crowds.
  2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a VA Video Connect customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using VA Video Connect.

User reviews of VA Video Connect

  • By RO 0621

    Telehealth from home

    Great app with no lag or disconnect during usage. iPhone 8Plus device used during telehealth appointment. Internet connection speed wifi used. For all users, once the provider sends you the appointment link, you must wait for the provider to create the session and establish the connection entering the online chat. Next, the veteran will be able to access telehealth with ease. Enter your name under guest information tab and you are done.

  • By Celebration18!

    How to use this app

    Do not open the app after you installed it. Just go to your email click on the link to proceed to video medical room (vmr). Once you’ve click on that link it will ask you do you want to use va video connect app. Select open.

  • By Nate$$12345

    Works great!

    I work in TeleHealth with the VA and I have tested this app with my phone and it works very well so far. We are expanding our usage of TeleHealth with the vets and this will be a great tool.

  • By Coincutter

    Works fine.

    I tested with phone and my Linux tower. Works fine. You just have to follow the instructions. Va cameras are high definition so you need a decent connection to have smooth video.opt for the 5ghz connect on your web account (Comcast is what I have) Even if video stutters audio will be clear. Unless your therapist is real pretty to look at the video shouldn’t be an issue. If it doesn’t work Rtfm.

  • By GaRayn

    App Not Working

    I had a live appt this morning and the app is downloaded on my iPad. I try to log in only to read the following: VA Video Connect supports video visits between Veterans and their VA health care team. To enter a Virtual Medical Room (VMR), select the link from your notification or reminder email. If you are a Veteran and have questions or would like to test VA Video Connect with a technician, please contact the VA Help Desk (Toll free) at 866-651-3180 or at 703-234-4483. Now what?

Check Out How to cancel or delete: