How to Cancel Patient Gateway

How to Cancel Patient Gateway

Written by on 2020-06-29

We have made it super easy to cancel Patient Gateway subscription
at the root to avoid any and all mediums "PARTNERS HEALTHCARE SYSTEM, INC" (the developer) uses to bill you.
Now let us get into the crux of this guide.

How does Patient Gateway's Cancellation Policy make you feel?

Complete Patient Gateway Cancellation and Delete Guide

Table of Contents:

  1. Cancel on Iphone
  2. Cancel on Android
  3. Cancel on Mac
  4. Cancel via Paypal
  5. Cancel on Website
  6. Delete Account
  7. Delete App on Iphone
  8. Delete App on Android
  9. Cancellation Policy

There are a few things you must know about cancelling subscriptions. They include the following:

  1. Once you subscribe to a plan and you don't cancel it manually like you subscribed, that plan will renew automatically because you gave the permission.
  2. When you subscribe for a trial period and then you cancel, you run the risk of losing that trial content altogether.
  3. You must remember to manually cancel a subscription 24 hours before the trial period ends.

We have made it super easy to cancel Patient Gateway subscription at the root to avoid any and all mediums "PARTNERS HEALTHCARE SYSTEM, INC" (the developer) uses to bill you. Now let us get into the crux of this guide.


Stop Ridiculous Charges.

Prevent apps from taking your money without permission. Get a free Virtual Credit Card to signup for Subscriptions.

Get Started now →

How to Cancel Patient Gateway Subscription on your iPhone or iPad.

  1. First, open the settings app and tap on your name.
  2. Then, tap on the "Subscriptions" tab.
    (Note that you might not automatically see this tab. In that case, tap on iTunes & Appstore)
  3. Next, tap on your Apple ID. View Apple ID then sign in and scroll down to the "Subscriptions" button.
  4. Next, tap on Patient Gateway (subscription) you want to review.
  5. Now, Tap on Cancel.
    (Note that if you don't see a "Cancel Subscription" button for Patient Gateway, then it's definitely canceled already. It won't be renewed anymore).

How to Cancel Patient Gateway Subscription on your Android device

To cancel Patient Gateway subscription on Android, you need to realize that deleting the Patient Gateway app alone won't cut it. Follow the steps below:

  1. First, open the Google Play Store. If you have multiple Google accounts, be sure you're signed into the right one.
  2. Click on menu, then go to "Subscriptions".
  3. Choose the Patient Gateway subscription you wish to cancel and tap on the "Cancel Subscription" option.
  4. Finish up as directed.

Once your Patient Gateway subscription has been removed from Google Play, your future subscriptions will be cancelled and won't be renewed anymore.

How to Cancel Patient Gateway Subscription on a Mac computer.

To cancel Patient Gateway subscription on your Mac, do the following:

  1. First open the Mac App Store, then click on your name at the bottom of the sidebar.
  2. Click on the "View Information" tab at the top of the window and sign in if asked to do so.
  3. Scroll down on the next page shown to you until you see the "Subscriptions" tab then click on "Manage".
  4. Click "Edit" beside the Patient Gateway app and then click on "Cancel Subscription".

Note: Always make sure to use the exact username and ID you used to set up the subscription to manage that subscription when necessary. This is sometimes different from the Apple ID or Android brand ID you have set up.

If you don't remember your password however, contact the App for help/to reset password.

How to Cancel Patient Gateway Subscription on Paypal.

To cancel your Patient Gateway subscription on PayPal, do the following:

  1. First log into your PayPal account at .
  2. Click on the settings tab which is beside the logout option.
  3. Press "Payments" from the menu provided to you and click on "Manage Automatic Payments" in the Automatic Payments dashboard.
  4. You'll be shown a series of merchants' agreement you've transacted before. Click on "Patient Gateway" to cancel.
  5. You will be shown a confirmation page. Click on the "Cancel Automatic Payments" tab to affirm that you want to stop making payments to Patient Gateway.
  6. Then click "Done" on the verification page to complete the unsubscription.

What to do if your subscribed directly on Patient Gateway's website?

Here's how to cancel your Patient Gateway subscription when billed through a payments provider that is not the Appstore, Playstore or Paypal.

Sometimes, you may start a subscription directly on a company's website without using an extra layer of security like Paypal or Apple. To unsubscribe, you might have to sign into Patient Gateway's website or directly reach out to the payments provider.

Generally, here are two steps you can take if you find yourself in that fix:

  1. Finding the company's information, then reaching out. Contact Patient Gateway here →
  2. If the company has an app they developed in the Appstore, you can try contacting PARTNERS HEALTHCARE SYSTEM, INC (the app developer) for help through the details of the app.

How to delete Patient Gateway account

You might have created an account on Patient Gateway during the course of using the app. Many apps make it so easy to signup but a nightmare to delete your account. We try to make it easier but since we don't have information for every app, we can only do our best.

Generally, here are some steps you can take if you need your account deleted:

  1. Reach out directly to Patient Gateway via Justuseapp. Get all Contact details →

Bonus: How to Delete Patient Gateway from your iPhone or Android.

Delete Patient Gateway from iPhone.

To delete Patient Gateway from your iPhone, Follow these steps:

  1. On your homescreen, Tap and hold Patient Gateway until it starts shaking.
  2. Once it starts to shake, you'll see an X Mark at the top of the app icon.
  3. Click on that X to delete the Patient Gateway app from your phone.

Method 2:

Go to Settings and click on General then click on "iPhone Storage". You will then scroll down to see the list of all the apps installed on your iPhone. Tap on the app you want to uninstall and delete the app.

For iOS 11 and above:

Go into your Settings and click on "General" and then click on iPhone Storage. You will see the option "Offload Unused Apps". Right next to it is the "Enable" option. Click on the "Enable" option and this will offload the apps that you don't use.

Delete Patient Gateway from Android

  1. First open the Google Play app, then press the hamburger menu icon on the top left corner.
  2. After doing these, go to "My Apps and Games" option, then go to the "Installed" option.
  3. You'll see a list of all your installed apps on your phone.
  4. Now choose Patient Gateway, then click on "uninstall".
  5. Also you can specifically search for the app you want to uninstall by searching for that app in the search bar then select and uninstall.

Stop ridiculous charges!!!

Prevent apps from taking your money without permission, protect yourself! Get a free virtual credit card for free-trial subscriptions.

Get yours now →

Patient Gateway's Cancellation Policy.

Our crowdsourced data from Patient Gateway and Justuseapp users, shows that it is Unknown: Awaiting ratings to cancel a Patient Gateway subscription.

Have you rated? If you haven't rated Patient Gateway, Rate it here →.

What is Patient Gateway?

Use Mass General Brigham Patient Gateway to view health information and communicate with your doctor. With Mass General Brigham Patient Gateway, you can - Review test results - Manage your appointments - Message your doctor - Renew your prescriptions - Pay your bill

Have a Problem with Patient Gateway? Report Issue

Leave a comment:

Why should I report an Issue with Patient Gateway?

  1. Pulling issues faced by users like you is a good way to draw attention of Patient Gateway to your problem using the strength of crowds.
  2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a Patient Gateway customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Patient Gateway.

User reviews of Patient Gateway

  • By Phan-


    I recently downloaded the app. I found it very useful: easy to check appointments, test results, pay bills. The lab test results are displayed in a visual and easy to understand way. I have 3 suggestions for future improvements. 1) Enable each lab results to be displayed longitudinally, so patients can see the changes across time, same as checking stock price by weeks, months, years. 2) Add BMI. 3) Automatically generate a list of all physicians and RNs patients recently visited and enable email access so patients can send email to their providers if they have follow up questions. Thanks for making access complex EHR information efficient and helpful!

  • By J-Lowe

    A valuable tool.

    This app is an invaluable resource that gives access to test results, clear channels to correspond with healthcare providers and updates scheduling as well as on bills/payment. It’s well laid out and provides most of the functionality of the full web portal. Not really sure why it gets so many mixed reviews it has been nothing but useful for me.

  • By Mrlemonjello2000

    iOS 13 reinstall

    Didn’t work when I upgraded to ios13. Deleted and reinstalled. Now it works properly. If you are having issues, delete and reinstall. That should solve your problem.

  • By Ms. hungry

    Great app very easy to navigate

    I’d really like to see what’s in my sent folder from the app. I have to go to a desktop and open from a browser to see my sent folder which is a pain when on the run, when I tried using safari from my mobile device (to access my sent folder) it forced me back to use the app. Fix this one thing and you’ll be a 5-star app for sure!

  • By grey009

    Crashes on 13.1.2

    The app was working fine on iOS 12.x. On iOS 13.1.2 it crashes upon opening. It never opens. Requires an immediate fix. Update - After deleting the app and redownloading it from the App Store, it now works properly. I have updated my rating to 4.

Check Out How to cancel or delete:

GoodRx – Save On Prescriptions
Prime Sleep Recorder
SingleCare - Rx Coupons
Sydney Health
Weedmaps: Marijuana & Cannabis
K Health | Symptoms, Doctors
Healthy Benefits Plus
MDacne - Custom Acne Treatment
Pregnancy +
Ovia Pregnancy Tracker
Leafly: Marijuana Reviews