How to Cancel Citrix Secure Mail

How to Cancel Citrix Secure Mail

Written by on 2022-03-11

We have made it super easy to cancel Citrix Secure Mail subscription
at the root to avoid any and all mediums "Citrix Systems, Inc." (the developer) uses to bill you.
Now let us get into the crux of this guide.

Rate Citrix Secure Mail's Cancelation Policy


Complete Guide to Cancel and Delete Citrix Secure Mail

There are a few things you must do and know before canceling subscriptions. They are:

  1. Once you subscribe to a plan and you don't cancel it manually like you subscribed, that plan will renew automatically because you gave the permission.
  2. When you subscribe for a trial period and then you cancel, you run the risk of losing that trial content altogether.
  3. You must remember to manually cancel a subscription 24 hours before the trial period ends.

We have made it super easy to cancel Citrix Secure Mail subscription at the root to avoid any and all mediums "Citrix Systems, Inc." (the developer) uses to bill you. Now let us get into the crux of this guide.


How to Cancel Citrix Secure Mail Subscription on your iPhone or iPad.

  1. First, open the settings app and tap on your name.
  2. Then, tap on the "Subscriptions" tab.
    (Note that you might not automatically see this tab. In that case, tap on iTunes & Appstore)
  3. Next, tap on your Apple ID. View Apple ID then sign in and scroll down to the "Subscriptions" button.
  4. Next, tap on Citrix Secure Mail (subscription) you want to review.
  5. Now, Tap on Cancel.
    (Note that if you don't see a "Cancel Subscription" button for Citrix Secure Mail, then it's definitely canceled already. It won't be renewed anymore).

How to Cancel Citrix Secure Mail Subscription on your Android device

To cancel Citrix Secure Mail subscription on Android, you need to realize that deleting the Citrix Secure Mail app alone won't cut it. Follow the steps below:

  1. First, open the Google Play Store. If you have multiple Google accounts, be sure you're signed into the right one.
  2. Click on menu, then go to "Subscriptions".
  3. Choose the Citrix Secure Mail subscription you wish to cancel and tap on the "Cancel Subscription" option.
  4. Finish up as directed.

Once your Citrix Secure Mail subscription has been removed from Google Play, your future subscriptions will be cancelled and won't be renewed anymore.

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How to Cancel Citrix Secure Mail Subscription on a Mac computer.

To cancel Citrix Secure Mail subscription on your Mac, do the following:

  1. First open the Mac App Store, then click on your name at the bottom of the sidebar.
  2. Click on the "View Information" tab at the top of the window and sign in if asked to do so.
  3. Scroll down on the next page shown to you until you see the "Subscriptions" tab then click on "Manage".
  4. Click "Edit" beside the Citrix Secure Mail app and then click on "Cancel Subscription".

Note: Always make sure to use the exact username and ID you used to set up the subscription to manage that subscription when necessary. This is sometimes different from the Apple ID or Android brand ID you have set up.

If you don't remember your password however, contact the App for help/to reset password.

How to Cancel Citrix Secure Mail Subscription on Paypal.

To cancel your Citrix Secure Mail subscription on PayPal, do the following:

  1. First log into your PayPal account at .
  2. Click on the settings tab which is beside the logout option.
  3. Press "Payments" from the menu provided to you and click on "Manage Automatic Payments" in the Automatic Payments dashboard.
  4. You'll be shown a series of merchants' agreement you've transacted before. Click on "Citrix Secure Mail" or "Citrix Systems, Inc." to cancel.
  5. You will be shown a confirmation page. Click on the "Cancel Automatic Payments" tab to affirm that you want to stop making payments to Citrix Secure Mail.
  6. Then click "Done" on the verification page to complete the unsubscription.

What to do if you subscribed directly on Citrix Secure Mail's website?

Here's how to cancel your Citrix Secure Mail subscription when billed through a payments provider that is not the Appstore, Playstore or Paypal.

Sometimes, you may start a subscription directly on a company's website without using an extra layer of security like Paypal or Apple. To unsubscribe, you might have to sign into Citrix Secure Mail's website or directly reach out to their payments provider.

Generally, here are some steps you can take if you find yourself in that fix:

  1. Finding the company's information, then reach out to them directly: Get all Citrix Secure Mail's contact details here

  2. Visit the website of Citrix Secure Mail. Click to visit .

  3. Login to your account.

  4. In the menu section, look for any of the following: "Billing", "Subscription", "Payment", "Manage account", "Settings".

  5. Click the link, then follow the prompts to cancel your subscription.

How to delete Citrix Secure Mail account

You might have created an account on Citrix Secure Mail during the course of using the app. Many apps make it so easy to signup but a nightmare to delete your account. We try to make it easier but since we don't have information for every app, we can only do our best.

Generally, here are some steps you can take if you need your account deleted:

  1. Reach out directly to Citrix Secure Mail via Justuseapp. Get all Contact details →

  2. Send an email to [email protected] Click to email requesting that they delete your account.

Bonus: How to Delete Citrix Secure Mail from your iPhone or Android.

Delete Citrix Secure Mail from iPhone.

To delete Citrix Secure Mail from your iPhone, Follow these steps:

  1. On your homescreen, Tap and hold Citrix Secure Mail until it starts shaking.
  2. Once it starts to shake, you'll see an X Mark at the top of the app icon.
  3. Click on that X to delete the Citrix Secure Mail app from your phone.

Method 2:

Go to Settings and click on General then click on "iPhone Storage". You will then scroll down to see the list of all the apps installed on your iPhone. Tap on the app you want to uninstall and delete the app.

For iOS 11 and above:

Go into your Settings and click on "General" and then click on iPhone Storage. You will see the option "Offload Unused Apps". Right next to it is the "Enable" option. Click on the "Enable" option and this will offload the apps that you don't use.

Delete Citrix Secure Mail from Android

  1. First open the Google Play app, then press the hamburger menu icon on the top left corner.
  2. After doing these, go to "My Apps and Games" option, then go to the "Installed" option.
  3. You'll see a list of all your installed apps on your phone.
  4. Now choose Citrix Secure Mail, then click on "uninstall".
  5. Also you can specifically search for the app you want to uninstall by searching for that app in the search bar then select and uninstall.

How easy is it to cancel/delete Citrix Secure Mail?

Our crowdsourced data from Citrix Secure Mail and Justuseapp users, shows that it is Unrated to cancel a Citrix Secure Mail subscription.

If you haven't rated Citrix Secure Mail cancellation policy yet, Rate it here →.

What is Citrix Secure Mail?

Citrix Secure Mail is a simple, yet robust email solution that does the job. Keeps you connected. Securely. On the go. Be it an enterprise or a BYOD program, you can confidently turn your mobile device into a business tool - managing emails from multiple accounts, calendars (business and personal), and contacts. All without compromising your personal data. The app works seamlessly with Citrix Files, Citrix QuickEdit, Skype for Business, and GoToMeeting. Secure Mail offers a rich and customizable experience on your mobile device. With Citrix Endpoint Management, you can also manage the app with security policies that suit your organization's needs. Features: • Multiple Exchange accounts • Ability to report phishing emails • A dedicated folder for your email attachments • Single sign-on • Triage view for quick email sorting • Personal contact groups • Azure GCC Support • Minimize Drafts • Teams/Skype/GTM/WebEx meetings Supported mail servers: • Microsoft Exchange Server • Microsoft Office 365 • IBM Lotus Notes Got any feedback or requests for new features or enhancements? Write to us at [email protected] Thanks for using our app!

Stop ridiculous app charges!

Stop apps from taking your money without permission. Protect yourself! Get a Justuseapp Card and keep your subscriptions in check today.

Have a Problem with Citrix Secure Mail? Report Issue

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Why should I report an Issue with Citrix Secure Mail?

  1. Pulling issues faced by users like you is a good way to draw attention of Citrix Secure Mail to your problem using the strength of crowds.
  2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a Citrix Secure Mail customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Citrix Secure Mail.

User reviews of Citrix Secure Mail

  • By Rip 'em up, tear 'em up

    Hay Camp

    Excellent in every category. Observation/Recommendation: Regarding the “cheese and beer” pairing events, with a raucous crowd it’s hard to hear the comments from Carl and Chris prior to each pairing. Many of the attendees were rude to keep talking and not pay attention, thus making it hard to hear. The speakers, except for Sam, are soft spoken, adding to the challenge. The Hay Camp team should consider options to solve the crowd noise when its time for each pairing explanation; such as smacking rude participants upside the head; maybe make the culprits leave the room for the next pairing - an adult “time out”; write on the chalkboard “I will not talk during class” 50 times; or maybe just incorporating some audio assist, Garth Brooks style, a microphone of some kind. 😁

  • By Encryptedjim

    Fast responsive & increased production

    New to using Citrix Secure Mail app but over the first two weeks of using the app it has been everything I hoped it would be. Working in a real remote location with limited Internet access, I am often worked disconnected but this app has allowed me to be completely mobile working in the most remote conditions in the mountains and maintaining communications with my customers, internal and external through secure email. I have this app installed on three devices and all three have worked without a hiccup. Having full functionality is critical to my work environment and now being secure makes me feel and work fast and secure.

  • By FN65

    Good experience

    I found the enrollment is a bit less intuitive over the Good app enrollment. I have been locked out off my domain account several times because of this app. The saving grace is how convenient having all apps working in the screen. The mail, calendar, and contacts are easy to find. Face ID is working fabulous on the iPhone X and Apple watch shows our work calendar appointment times which is fabulous as well. This is why I give it a 4. If it has not locked my account out so many times I would give it a 5.

  • By Knuckle skald

    Surprisingly Great iPad experience

    I spend a ton of time in this app on my iPad Pro and it performs really well. My work made me move to this app and I was actually surprised at how much I liked it. It has more functions when dealing with calendars and invites than some of the other apps I use (e.g. seeing people’s availability). I use Gmail for personal and was previously using the iPad default mail app and Outlook on my iPad, and I actually think this app is more similar to my full Desktop Outlook app than any of those other apps. Good stuff Citrix!

  • By Foarde

    Surprisingly good

    If you’ve used enterprise email apps before you probably have low expectations and for good reason. That said, Secure Mail is... surprisingly good? Integrates with FaceID and other native mobile auth solutions, links multiple enterprise accounts and shows them on the same calendar, opens quickly and has intelligent assist features like the big boys. Works like you’d want with some handy extra features. I find myself using instead of going through the VDI to get to my Outlook.

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