How to Cancel Zwift

How to Cancel Zwift

Written by on 2022-04-22

We have made it super easy to cancel Zwift: Ride and Run subscription
at the root to avoid any and all mediums "Zwift, Inc" (the developer) uses to bill you.
Now let us get into the crux of this guide.


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Complete Guide to Cancel and Delete Zwift: Ride and Run

There are a few things you must do and know before canceling subscriptions. They are:

  1. Check the Terms, Service policy or Privacy policy of Zwift to know if they support self-serve subscription cancellation or account deletion:
  2. Once you subscribe to a plan and you don't cancel it manually like you subscribed, that plan will renew automatically because you gave the permission.
  3. When you subscribe for a trial period and then you cancel, you run the risk of losing that trial content altogether.
  4. You must remember to manually cancel a subscription 24 hours before the trial period ends.

We have made it super easy to cancel Zwift: Ride and Run subscription at the root to avoid any and all mediums "Zwift, Inc" (the developer) uses to bill you. Now let us get into the crux of this guide.



   

How to Cancel Zwift: Ride and Run Subscription on your iPhone or iPad.

  1. First, open the settings app and tap on your name.
  2. Then, tap on the "Subscriptions" tab.
    (Note that you might not automatically see this tab. In that case, tap on iTunes & Appstore)
  3. Next, tap on your Apple ID. View Apple ID then sign in and scroll down to the "Subscriptions" button.
  4. Next, tap on Zwift (subscription) you want to review.
  5. Now, Tap on Cancel.
    (Note that if you don't see a "Cancel Subscription" button for Zwift: Ride and Run, then it's definitely canceled already. It won't be renewed anymore).



How to Cancel Zwift: Ride and Run Subscription on your Android device

To cancel Zwift subscription on Android, you need to realize that deleting the Zwift app alone won't cut it. Follow the steps below:

  1. First, open the Google Play Store. If you have multiple Google accounts, be sure you're signed into the right one.
  2. Click on menu, then go to "Subscriptions".
  3. Choose the Zwift: Ride and Run subscription you wish to cancel and tap on the "Cancel Subscription" option.
  4. Finish up as directed.

Once your Zwift subscription has been removed from Google Play, your future subscriptions will be cancelled and won't be renewed anymore.



How do I remove my Card from Zwift?

Removing card details from Zwift if you subscribed directly is very tricky. Very few websites allow you to remove your card details. So you will have to make do with some few tricks before and after subscribing on websites in the future.

Before Signing up or Subscribing:

  1. Create an account on Justuseapp. signup here →
  2. Create upto 4 Virtual Debit Cards - this will act as a VPN for you bank account and prevent apps like Zwift from billing you to eternity.
  3. Fund your Justuseapp Cards using your real card.
  4. Signup on Zwift: Ride and Run or any other website using your Justuseapp card.
  5. Cancel the Zwift subscription directly from your Justuseapp dashboard.
  6. To learn more how this all works, Visit here →.

After Signing Up:

  1. If you didn't use a Justuseapp Card when you subscribed, your only option is to contact Zwift directly. Get their Contact info →


How to Cancel Zwift: Ride and Run Subscription on a Mac computer.

To cancel Zwift subscription on your Mac, do the following:


  1. First open the Mac App Store, then click on your name at the bottom of the sidebar.
  2. Click on the "View Information" tab at the top of the window and sign in if asked to do so.
  3. Scroll down on the next page shown to you until you see the "Subscriptions" tab then click on "Manage".
  4. Click "Edit" beside the Zwift: Ride and Run app and then click on "Cancel Subscription".

Note: Always make sure to use the exact username and ID you used to set up the subscription to manage that subscription when necessary. This is sometimes different from the Apple ID or Android brand ID you have set up.

If you don't remember your password however, contact the App for help/to reset password.


How to Cancel Zwift: Ride and Run Subscription on Paypal.

To cancel your Zwift subscription on PayPal, do the following:

  1. First log into your PayPal account at www.paypal.com .
  2. Click on the settings tab which is beside the logout option.
  3. Press "Payments" from the menu provided to you and click on "Manage Automatic Payments" in the Automatic Payments dashboard.
  4. You'll be shown a series of merchants' agreement you've transacted before. Click on "Zwift: Ride and Run" or "Zwift, Inc" to cancel.
  5. You will be shown a confirmation page. Click on the "Cancel Automatic Payments" tab to affirm that you want to stop making payments to Zwift: Ride and Run.
  6. Then click "Done" on the verification page to complete the unsubscription.



What to do if you subscribed directly on Zwift's website?

Here's how to cancel your Zwift subscription when billed through a payments provider that is not the Appstore, Playstore or Paypal.

Sometimes, you may start a subscription directly on a company's website without using an extra layer of security like Paypal or Apple. To unsubscribe, you might have to sign into Zwift's website or directly reach out to their payments provider.

Generally, here are some steps you can take if you find yourself in that fix:

  1. Finding the company's information, then reach out to them directly: Get all Zwift's contact details here

  2. Visit the website of Zwift. Click to visit .

  3. Login to your account.

  4. In the menu section, look for any of the following: "Billing", "Subscription", "Payment", "Manage account", "Settings".

  5. Click the link, then follow the prompts to cancel your subscription.


How to delete Zwift account

You might have created an account on Zwift during the course of using the app. Many apps make it so easy to signup but a nightmare to delete your account. We try to make it easier but since we don't have information for every app, we can only do our best.


Generally, here are some steps you can take if you need your account deleted:

  1. Reach out directly to Zwift via Justuseapp. Get all Contact details →

  2. Send an email to [email protected] Click to email requesting that they delete your account.

  3. Check Zwift's Privacy/TOS/Support channels below for their Data-deletion/request policy and contact them:

    *Pro-tip: Once you visit any of the links above, Use your browser "Find on page" to find "@". It immediately shows the neccessary emails.



Bonus: How to Delete Zwift: Ride and Run from your iPhone or Android.


Delete Zwift: Ride and Run from iPhone.

To delete Zwift from your iPhone, Follow these steps:

  1. On your homescreen, Tap and hold Zwift: Ride and Run until it starts shaking.
  2. Once it starts to shake, you'll see an X Mark at the top of the app icon.
  3. Click on that X to delete the Zwift: Ride and Run app from your phone.

Method 2:

Go to Settings and click on General then click on "iPhone Storage". You will then scroll down to see the list of all the apps installed on your iPhone. Tap on the app you want to uninstall and delete the app.

For iOS 11 and above:

Go into your Settings and click on "General" and then click on iPhone Storage. You will see the option "Offload Unused Apps". Right next to it is the "Enable" option. Click on the "Enable" option and this will offload the apps that you don't use.


Delete Zwift: Ride and Run from Android

  1. First open the Google Play app, then press the hamburger menu icon on the top left corner.
  2. After doing these, go to "My Apps and Games" option, then go to the "Installed" option.
  3. You'll see a list of all your installed apps on your phone.
  4. Now choose Zwift: Ride and Run, then click on "uninstall".
  5. Also you can specifically search for the app you want to uninstall by searching for that app in the search bar then select and uninstall.


How easy is it to cancel/delete Zwift?

Our crowdsourced data from Zwift and Justuseapp users, shows that it is Very Difficult to cancel a Zwift subscription.

If you haven't rated Zwift cancellation policy yet, Rate it here →.



What is Zwift: Ride and Run?

Zwift blends the fun of video games with the intensity of serious training, helping you achieve every one of your fitness goals. Pair a Zwift-supported device to our app, and get started today. Train. Race. Make new friends and find new competitors, all from the comfort of your home. Daily runs and rides rise to the next level thanks to Zwift. Dive into a collection of immersive worlds using a treadmill and footpod to run , or bike trainer to ride. Follow training plans designed by world-class coaches, create your own, or just go for a casual ride or run with a global community as dedicated as you are. Your training levels up with this any-weather, at-home game that helps you smash your goals! Spin your way through central London. Stride through a futuristic New York City. Transform your living room into a training playground where you can tear through the desert, across Mayan Ruins, beneath an underwater tunnel, and beyond. Training is now better at home: trust your bike trainer or treadmill and footpod to track your results and give you all the data you need. Analyze your workouts. Take your performance to the next level. Trust Zwift to turn every ride and run into a game. Because fun is fast. 5 REASONS TO WORK OUT WITH ZWIFT: • Over 1,000 structured workouts and training plans. Pick whatever you need to help reach your goals. • Take part in group rides, runs, workouts, or races. We offer over 200 live events a day. • Immersive experiences. Get cycling in the A...



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Have a Problem with Zwift: Ride and Run? Report Issue

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Why should I report an Issue with Zwift: Ride and Run?

  1. Pulling issues faced by users like you is a good way to draw attention of Zwift: Ride and Run to your problem using the strength of crowds.
  2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a Zwift: Ride and Run customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Zwift: Ride and Run.


User reviews of Zwift


  • By Smurfsky1994
    5

    Addicting - also one bug that needs to be addressed

    Zwift is hands down the most addicting way to ride an indoor trainer. The way they’ve made it into a game makes every ride a competition against both yourself and hundreds of other riders. You can compare yourself instantly with riders from around the world to see how you stack up. The only drawback is that if you lose internet connection for even a second during a ride, the app won’t upload your complete ride. I’ve heard from support that they’re working on a safeguard for this. But, I logged a ~16 mile ride with over 1000ft of climbing only to have it log the first 7 miles of the ride only. I hope this gets rectified in the future for all the zwifters who deal with spotty Wifi connections!



  • By ernodiqgehoicjoifuc
    5

    Zwift running

    My husband and I liked the idea of him riding while I run, both of us using Zwift for working out together. While the idea of Zwift running is a good one, the execution is not living up to my expectations based on what I have seen with the bikes. I have tried the original Milestone and the Milestone-turned-Zwift foot pods and neither is able to stay connected. The drop outs are so frequent and aggravating that on most of my treadmill runs, I end up turning the iPad off and just watching the little graphs built into my treadmill. It’s become a question of which is less annoying, the hit-and-miss function of Zwift for Runners, or the boredom of that little blip on the treadmill marking my progress.



  • By Mflanagan81
    5

    Incredible Virtual Fitness Platform

    I am amazed with zwift as a platform. Prior to zwift an indoor workout of 60 minutes was a boring slog. Now 60 minutes goes by in a breeze. Setup: I use zwift on Apple TV 4k. I ride on e-motion rollers from inside ride using a powertap with BLE for power and cadence. I never have connection issues between the powertap and Apple TV. For heart rate I use Apple Watch paired with the zwift companion app. This works well most of the time. Occasionally there are pairing issues between the Apple watch and the companion app. Zwift has enabled me to commit to fitness in a way that I have not been able to do in quite a few years. I'm losing weight, getting fit again, and I am having fun while doing it!



  • By dmacmurray
    5

    Zwift revolutionizes indoor cycling training

    I have always disliked video games but love zwift. I did not like indoor trainers, in fact I gave my old one away as indoor training was boring for me. Zwift makes indoor training challenging and fun. Forget freezing days outside and all the pre-game getting ready. Forget the wet days, mucking up your bike and dangerous road conditions. Forget riding in work traffic and dodging crazy drivers. Save the good days for the bike and all the other mess avoid and jump on zwift. Group rides are great, preset workouts and group workouts are aresome. The races are my favorite! I compared the peloton and this ...no comparison! On a scale of one to 10...zwift 10, peloton -38.



  • By Qpazm
    5

    Bike genius

    Zwift has revolutionized my training and helped me increase my fitness even though I am in my 50s. My wife and I often ride together — it is a great way for us to spend time together and stay young yet ride the workouts which are appropriate for our different fitness levels and experience. On those days I consider not riding because of weather or being sick of four wheeled death machines, Zwift ensures I will get that workout in. And it is super addictive as well as allowing for very precise training. I thought it was crazy to spend $1k or so on a smart trainer until I demoed Zwift. Then I did not hesitate to swipe my card.




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