How to Cancel TotalAV

How to Cancel TotalAV

Written by on 2022-04-08

We have made it super easy to cancel TotalAV subscription
at the root to avoid any and all mediums "Protected.net Group Limited" (the developer) uses to bill you.
Now let us get into the crux of this guide.


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Complete Guide to Cancel and Delete TotalAV

There are a few things you must do and know before canceling subscriptions. They are:

  1. Check the Terms, Service policy or Privacy policy of TotalAV to know if they support self-serve subscription cancellation or account deletion:
  2. Once you subscribe to a plan and you don't cancel it manually like you subscribed, that plan will renew automatically because you gave the permission.
  3. When you subscribe for a trial period and then you cancel, you run the risk of losing that trial content altogether.
  4. You must remember to manually cancel a subscription 24 hours before the trial period ends.

We have made it super easy to cancel TotalAV subscription at the root to avoid any and all mediums "Protected.net Group Limited" (the developer) uses to bill you. Now let us get into the crux of this guide.



   

How to Cancel TotalAV Subscription on your iPhone or iPad.

  1. First, open the settings app and tap on your name.
  2. Then, tap on the "Subscriptions" tab.
    (Note that you might not automatically see this tab. In that case, tap on iTunes & Appstore)
  3. Next, tap on your Apple ID. View Apple ID then sign in and scroll down to the "Subscriptions" button.
  4. Next, tap on TotalAV (subscription) you want to review.
  5. Now, Tap on Cancel.
    (Note that if you don't see a "Cancel Subscription" button for TotalAV, then it's definitely canceled already. It won't be renewed anymore).



How to Cancel TotalAV Subscription on your Android device

To cancel TotalAV subscription on Android, you need to realize that deleting the TotalAV app alone won't cut it. Follow the steps below:

  1. First, open the Google Play Store. If you have multiple Google accounts, be sure you're signed into the right one.
  2. Click on menu, then go to "Subscriptions".
  3. Choose the TotalAV subscription you wish to cancel and tap on the "Cancel Subscription" option.
  4. Finish up as directed.

Once your TotalAV subscription has been removed from Google Play, your future subscriptions will be cancelled and won't be renewed anymore.



How do I remove my Card from TotalAV?

Removing card details from TotalAV if you subscribed directly is very tricky. Very few websites allow you to remove your card details. So you will have to make do with some few tricks before and after subscribing on websites in the future.

Before Signing up or Subscribing:

  1. Create an account on Justuseapp. signup here →
  2. Create upto 4 Virtual Debit Cards - this will act as a VPN for you bank account and prevent apps like TotalAV from billing you to eternity.
  3. Fund your Justuseapp Cards using your real card.
  4. Signup on TotalAV or any other website using your Justuseapp card.
  5. Cancel the TotalAV subscription directly from your Justuseapp dashboard.
  6. To learn more how this all works, Visit here →.

After Signing Up:

  1. If you didn't use a Justuseapp Card when you subscribed, your only option is to contact TotalAV directly. Get their Contact info →


How to Cancel TotalAV Subscription on a Mac computer.

To cancel TotalAV subscription on your Mac, do the following:


  1. First open the Mac App Store, then click on your name at the bottom of the sidebar.
  2. Click on the "View Information" tab at the top of the window and sign in if asked to do so.
  3. Scroll down on the next page shown to you until you see the "Subscriptions" tab then click on "Manage".
  4. Click "Edit" beside the TotalAV app and then click on "Cancel Subscription".

Note: Always make sure to use the exact username and ID you used to set up the subscription to manage that subscription when necessary. This is sometimes different from the Apple ID or Android brand ID you have set up.

If you don't remember your password however, contact the App for help/to reset password.


How to Cancel TotalAV Subscription on Paypal.

To cancel your TotalAV subscription on PayPal, do the following:

  1. First log into your PayPal account at www.paypal.com .
  2. Click on the settings tab which is beside the logout option.
  3. Press "Payments" from the menu provided to you and click on "Manage Automatic Payments" in the Automatic Payments dashboard.
  4. You'll be shown a series of merchants' agreement you've transacted before. Click on "TotalAV" or "Protected.net Group Limited" to cancel.
  5. You will be shown a confirmation page. Click on the "Cancel Automatic Payments" tab to affirm that you want to stop making payments to TotalAV.
  6. Then click "Done" on the verification page to complete the unsubscription.



What to do if you subscribed directly on TotalAV's website?

Here's how to cancel your TotalAV subscription when billed through a payments provider that is not the Appstore, Playstore or Paypal.

Sometimes, you may start a subscription directly on a company's website without using an extra layer of security like Paypal or Apple. To unsubscribe, you might have to sign into TotalAV's website or directly reach out to their payments provider.

Generally, here are some steps you can take if you find yourself in that fix:

  1. Finding the company's information, then reach out to them directly: Get all TotalAV's contact details here

  2. Visit the website of TotalAV. Click to visit .

  3. Login to your account.

  4. In the menu section, look for any of the following: "Billing", "Subscription", "Payment", "Manage account", "Settings".

  5. Click the link, then follow the prompts to cancel your subscription.


How to delete TotalAV account

You might have created an account on TotalAV during the course of using the app. Many apps make it so easy to signup but a nightmare to delete your account. We try to make it easier but since we don't have information for every app, we can only do our best.


Generally, here are some steps you can take if you need your account deleted:

  1. Reach out directly to TotalAV via Justuseapp. Get all Contact details →

  2. Send an email to [email protected] Click to email requesting that they delete your account.

  3. Check TotalAV's Privacy/TOS/Support channels below for their Data-deletion/request policy and contact them:

    *Pro-tip: Once you visit any of the links above, Use your browser "Find on page" to find "@". It immediately shows the neccessary emails.



Bonus: How to Delete TotalAV from your iPhone or Android.


Delete TotalAV from iPhone.

To delete TotalAV from your iPhone, Follow these steps:

  1. On your homescreen, Tap and hold TotalAV until it starts shaking.
  2. Once it starts to shake, you'll see an X Mark at the top of the app icon.
  3. Click on that X to delete the TotalAV app from your phone.

Method 2:

Go to Settings and click on General then click on "iPhone Storage". You will then scroll down to see the list of all the apps installed on your iPhone. Tap on the app you want to uninstall and delete the app.

For iOS 11 and above:

Go into your Settings and click on "General" and then click on iPhone Storage. You will see the option "Offload Unused Apps". Right next to it is the "Enable" option. Click on the "Enable" option and this will offload the apps that you don't use.


Delete TotalAV from Android

  1. First open the Google Play app, then press the hamburger menu icon on the top left corner.
  2. After doing these, go to "My Apps and Games" option, then go to the "Installed" option.
  3. You'll see a list of all your installed apps on your phone.
  4. Now choose TotalAV, then click on "uninstall".
  5. Also you can specifically search for the app you want to uninstall by searching for that app in the search bar then select and uninstall.


How easy is it to cancel/delete TotalAV?

Our crowdsourced data from TotalAV and Justuseapp users, shows that it is Very Easy to cancel a TotalAV subscription.

If you haven't rated TotalAV cancellation policy yet, Rate it here →.



What is TotalAV?

At TotalAV, Protection is our Priority. Our iOS app for iPhone & iPad helps to keep you safe from cybersecurity threats through website filtering and VPN, as well as anti-fraud and theft services such as data breach alerts and device location tracker. The full list of TotalAV Mobile Security features includes: Data Breach Check Device Locator System Security Secure Search Browser Photo Manager Battery Monitor WebShield (PREMIUM) Private Connection VPN (PREMIUM) TotalAV Free Features include: Data Breach Check Check if your email address is included in any data breaches Stay alert to any personal password exposures Prevent the chances of identity theft Device Locator Track your device in case it gets lost Monitor location in case of theft System Security Stay alert to important Apple iOS updates Ensure your device is fully locked from unauthorized access Secure Browser Browse the web without tracking Prevent targeted ads from following you around the web Utilise a search engine which doesn’t track you Photo Manager Free up space on your device Clear duplicate and burst photos with ease Remove unwanted screenshots TotalAV Premium Features include: WebShield Block dangerous websites Applies across all web browser Apps Prevents social engineering attacks Private Connection VPN Stay safe on Public WiFi Stop hackers watching your online activity Why not sign up today and claim your free TotalAV protection check-up, it’s quick and easy! We will check your device and i...



Stop ridiculous app charges!


Stop apps from taking your money without permission. Protect yourself! Get a Justuseapp Card and keep your subscriptions in check today.





Comments


  • By CARLTON RUDOLPH

    Approximately a month ago, I cancelled my subscripton to TOTALAV. Now you have charged my checking account $119. This is completely unauthorized. PLEASE REFUND MY MONEY IMMEDIATELY!!




  • By Simon Prentice

    Hi,

    I’ve just been charged £118.80 for a subscription which I have not requested. I had an account under the email [email protected], this has been shut down over the past year, so have not received any information regarding me being charged for this year. Another issue is my email account of that address has also been discontinued, so I can’t access emails from that account, hence my new email address provided. As a result I cannot access the email account, but have got previous emails to prove I have cancelled my subscription LAST YEAR! I would like a full refund asap please as I do not want the service.

    Thank you




  • By Neha Goel

    Hi,

    I have recently purchased a membership for Total AV but have been charged ridiculous price of NZD117.26
    There is no option for cancellation of the membership and no invoice detailing the plan purchased was sent to my email. Can you please explain what I have been charged for and the steps to cancel my subscription if I decide to proceed in that direction?

    Kind regards,
    Neha




  • By Blagoja Gorgioski

    How could you charge A $ 119.00 without notifying me?
    Stop charging me AU $119.00 and cancel my account.
    Refund all as it has never been used and do not need whatever you are selling.
    Please cancel the renewal and refund the money charged.
    Please confirm by email that it has been canceled.




  • By ROBERT LONEY

    I have just checked my bank account which was used to pay for my subscription in 2020 and I originally asked for the $29.00 option which was deducted and then two further deductions were made for $39.00 on the same day. I was then charged $99.00 in November 2021 as a renewal which I queried. I have now just noticed a further $156.00 has been deducted in 2022. This is very distressing and I have sent an email to customer service and am waiting on a reply. I want to cancel my subscription with Totalav as soon as possible.




  • By Antony Bentley

    I was charged £142? For a subscription I do not want and please cancel




  • By Luz Stella Duarte

    Please cancel the renewal and refund the money charged on my bank account for $ 41,99 on June 25/2021
    At this time July 07/2021, they haven't refund my money.




  • By Kelvin Davis

    Please cancel the renewal and refund the money charged.




  • By Terri Allen

    Please cancel the subscription and refund my money from January 16,2021 for $99.00 and also the charges for March 15,2021 for $148.00.
    I did not order your product and never charge me again.




  • By Evelyn Schillaci

    Please cancel. I wish not to have
    Anymore. Do not charge me again




  • By Nabil Salmo

    They say they'll notify me before renewal and taking money. But what happened was they charged me $ 119 this year (12/30/2021) without my consent about renewal or not.
    How could they charge $ 119.00 without notifying me? Cancel the renewal and refund the money charged. I do not want your services anymore. Cancel my account TOTALLY.





Reported Issues: 52 Comments

By Carol Anne Bates
Aug 06 2022

I cancelled the Totalav account a couple of months ago. I cancelled it with customer support in an email, plus I went to their website to cancel. I instructed paypal to stop any payments to them. Now I keep getting emails as to why they can't get a payment and it's as if I did nothing at all. What is wrong with this company? First they let me think it's 9.99 for a year and turns out it's 9.99 a month? Why so hard to get rid of them?



By conrad binyon
May 04 2022

cancell account please and confirm such.



By Etton Bassaragh
Apr 05 2022

The company Total Av renewed my subscription without my consent and took £118 from my account I don't want their service



By Pat Fuge
Mar 07 2022

I'm having a problem of trying to close a ridiculous subscription for TotalAV! I'm getting quite annoyed.



By rita finnis
Jan 13 2022

refund please £118.80 taken oct 2021



By Francis Johnston
Jan 09 2022

Please cancel my account. I have not requested this



By Nabil Salmo
Jan 03 2022

They say they'll notify me before renewal and taking money. But what happened was they charged me $ 119 this year (12/30/2021) without my consent about renewal or not.
How could they charge $ 119.00 without notifying me? Cancel the renewal and refund the money charged. I do not want your services anymore. Cancel my account TOTALLY.



By Deborah Kozel
Dec 26 2021

Cancel my total adv account and quit charging me 8.99 a month. Refund money



By Brian K Reed
Dec 14 2021

Please cancel my free subscription



By christine norman
Dec 11 2021

I would like to cancel my account from you i would you to send me back the money you a
have taken out it was £142.80 , i am very upset that you have taken it out as i havnt got in touch with you i only get a state pension and that not a lot so with you taken that money out as made me a lot short so please will you put the money back in to my account i would be very greatfull from christine norman



By Robert Montgomery
Nov 14 2021

Please cancel my accouny



By joann crawford
Nov 08 2021

I want to cancel TotalAv and remove billing of $99.99 PLEASE AND THANK YOU



By Antony Bentley
Oct 12 2021

I was charged £142? For a subscription I do not want and please cancel



By Charles LEE
Oct 01 2021

CANCEL TOTALAV/COM



By Connie Radde
Aug 29 2021

I canceled TOTALAV months ago, but every time I turn on my computer I get a large black block in the lower right-hand corner of my screen
saying "Total AV Protection Expired" and a green bar that says "Activate Now." Please do whatever it takes to get rid of this intrusion. Thank you.



By Nick Gipson
Aug 08 2021

please refund me the 99.00 you took out of my account with not evening notifying me. i would like a refund and cancel my subscription. i do not want to continue my services with you
#2696909



By Mary Girardin
Aug 05 2021

Give me a refind it keeps pulling money out my account without notifying me different ammounts withing 1 month. Cancel my account an give me a refund.



By John Scully
Aug 03 2021

I had antivirus with Total AV and I cancelled it. They weren't pleased. Now have placed Total Ad block on my site and its a terrible nuisance. I did not ask for it and I'm not paying for it. I would be grateful to anyone who would help me with this. I'm in my eighties and not able for this sort of thing. Thank you very much.



By Diane Dombek
Aug 03 2021

I did not want nor need to enroll again to Total AV. Please refund my Antivirus Pro from my credit card. Also, please take me off of auto subscribe. I had no idea I was on it. I went online to cancel the auto but was unable to do it. If you need additional information, please let me know.

Thank you,



Diane Dombek

Customer ID



By Michael Greenan
Aug 02 2021

I don't know what totalav is so don't take any more money out of my account



By Rees Selvey
Jul 30 2021

Stop taking money from my account



By Luz Stella Duarte
Jul 07 2021

Please cancel the renewal and refund the money charged on my bank account for $ 41,99 on June 25/2021
At this time July 07/2021, they haven't refund my money.



By Karen G Williams
Jul 02 2021

This fee was taken out of my account without my permission......please refund the 99.00 .....you have caused a fee to my account because there wasn't enough to cover the fee...please refund the amount to the account you took it from



By Barbara
Jun 26 2021

Stop taking my money I'm 60 and on a fixed income



By Jennifer Ace
Jun 14 2021

I want a refund .



By April Stucker
Jun 11 2021

I already done this to cancel the account and it didn't get canceled I need to cancel it now please



By Blagoja Gorgioski
Jun 01 2021

How could you charge A $ 119.00 without notifying me?
Stop charging me AU $119.00 and cancel my account.
Refund all as it has never been used and do not need whatever you are selling.
Please cancel the renewal and refund the money charged.
Please confirm by email that it has been canceled.



By Linda Packer
May 25 2021

They were taking 2.99 now this month was 8.99 I don't want this cancel,my account and refund my card. Linda packer



By MIKE
May 25 2021

THIS APPEARED ON MY SCREEN UNASKED FOR. IT WON'T GO TO TRASH BECAUSE IT SAYS IT IS OPEN. HOW DO I CLOSE AND GET RID OF IT PLEASE?



By Pauline Decaire
May 21 2021

I want to cancel this account



By ruth crump
May 19 2021

Please cancel the fee you are taking every month. I didn't give you permission to do this each month.



By Kathy A Farris
May 18 2021

Refusing to cancel, want step after step, after each one is complete😡



By William Toth
May 13 2021

Please cancel my account permanently I got TotalAV 4/17/2021 not satisfied Thank You



By Daniel (Dan) Spelbring
May 08 2021

Do not need this service with Windows 10. Did not consciously order the service and wish it terminated and the charge deleted from Dillards Card.



By Rosella Mathis
May 03 2021

I haven't had totalav on my phone since Mar.3 2021. I think u owe me for 3 months.$ 8.99 × 3= $24.97



By Eugene Trush
May 03 2021

Cant login please cancel and stop billing me$899 every month



By Lynn Britz
Apr 21 2021

I am unable to cancel my subscription because I should not have one. I do not have t app but I continue to be billed each month.

Please unsubscribe & stop billing me!!!



By WhiteWolf R Simon
Apr 11 2021

To whome it may concern Please Cancel my subscription I can't even change my password So I can't get into my account The App. Has been taken off my phone So please cancel my subscription thank you Sincerely WhiteWolf R Simon



By Michael Skelton
Apr 11 2021

Horrible software. Please refund my money , I believe the total is 79 dollars . I uploaded the software after I paid for it . It Keeps telling my trial period expired even after I logged in.

Keep getting " To Many Redirect errors " When I try to go to their website .



By Terri Allen
Apr 06 2021

Please cancel the subscription and refund my money from January 16,2021 for $99.00 and also the charges for March 15,2021 for $148.00.
I did not order your product and never charge me again.



By Chris Joseph
Apr 04 2021

Please cancel the renewal



By Allan Young
Mar 29 2021

Stop charging me $8.99 and cancel my account. Refund all as it has never been used and do not need whatever you are selling.
Please confirm by email that it has been canceled.



By Dang Khoa Nguyen
Mar 29 2021

Please cancel & refund payment recently taken from my account 8.99 usd



By Margaret Holowachuk
Mar 25 2021

I do not want this I canceled it please refund thls to my visa



By Kelvin Davis
Mar 24 2021

Please cancel the renewal and refund the money charged.



By Linda King
Mar 16 2021

Please refund 9 67€ taken from my account under reference 0018443466837. I do not want your services
PLEASE CONFIRM REFUND



By Linda King
Mar 16 2021

Please cancel & refund payment recently taken from my account
Linda Diane King



By Joezetta Mckee
Mar 16 2021

I have never used your app. I do not have my old phone or iCloud or email since November 2020, wth. Contact me !!! I hav Ed s as. Identity theft claim and fraud claim active.. how can u do this....



By Evelyn Schillaci
Mar 02 2021

Please cancel. I wish not to have
Anymore. Do not charge me again



By Roy Adams
Feb 24 2021

On the 13th February( my birthday) A sum of £46.80 was taken out of my account and I have sent a request , requesting a Refund and nothing has happened. Please let me have my money back?
Regards Roy Adams



By Peter Dohrn
Jan 28 2021

I’ve followed the process to cancel totalAV, but they continue to bill me, locking up my credit card when it’s denied, I went to totalAV website and opened a chat with them. I told them to cancel immediately and they spent the whole time, trying to get me to reconsider. They did not help me. They kept wanting to know why there service didn’t work for me and what could they do to make it better. I kept saying, over and over, cancel it. Once again I went to there cancel total av site and went through the process. Be careful of totalAV!



By shae
Dec 16 2020

hi, how can i permanently delete my totalav account





Have a Problem with TotalAV? Report Issue

Leave a comment:



Why should I report an Issue with TotalAV?

  1. Pulling issues faced by users like you is a good way to draw attention of TotalAV to your problem using the strength of crowds.
  2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a TotalAV customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using TotalAV.


User reviews of TotalAV


  • By LilBua
    5

    GREAT CUSTOMER SERVICE

    I never write reviews, but I live chatted with Livia on totalAV’s website about some questions I had about some extra charges I was unaware of and confused about when I purchased security for my laptop, long story short she gave me 50% of that money back for all of the confusion. I Should see it in my account in a few days... I really appreciate what she did, I’m writing this so she knows she is doing a good job and contributing to giving great customer service.



  • By doriadb
    5

    Buyer beware

    I got the App & installed it and could not get into any sites. I uninstalled it & I could function as normal. Now, my cell phone number has been leaked & I have received numerous strange texted messages & calls that never occurred, prior to installation of the APP



  • By virginianp
    5

    Great

    All the other apps I’ve used have made me pay a lot of money but this one I only payed 3 dollars. I don’t feel like I am getting scammed. This really works great. I would definitely recommend.



  • By GusLeftyEarl
    4

    Customer Service is responsive and polite

    I finally responded to pop up my computer wasn’t covered, signed up and then got ad-ons for more money. Read some rough reviews and called number given for support. Got polite rep who informed me $29 annually covers 3 devices so she would refund the additional $39 I added (16 devices). So far so good! Try calling again or email.



  • By jjhickcox
    2

    It’s great when it works

    I suppose it’s a good VPN. I wouldn’t really know because most of the time it’s not on. Customer service is very difficult to talk to. I have a hard time communicating with them through messaging. It would be nice to actually talk to a human being. I suppose there’s a way to do that I just haven’t found it yet. Don’t really have too much trouble with it on the computer. The big problem is on my phone. Whether I’m at home or out somewhere else the VPN just disconnects from the server whenever it feels in the mood. And of course when I’m at home and it disconnects from the server I am also disconnected from my own Wi-Fi, so then I’m using data that I didn’t know I was going to use because I thought I was on my Wi-Fi network. So if anyone out there knows how to keep the VPN on through my phone for more than 6 1/2 minutes at a time I’d appreciate her comment.




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