How to Cancel Spruce

How to Cancel Spruce

Written by on 2020-12-16

We have made it super easy to cancel Spruce – Care Messenger subscription
at the root to avoid any and all mediums "Spruce Health" (the developer) uses to bill you.
Now let us get into the crux of this guide.

How does Spruce's Cancellation Policy make you feel?

Complete Spruce – Care Messenger Cancellation and Delete Guide

Table of Contents:

  1. Cancel on Iphone
  2. Cancel on Android
  3. Cancel on Mac
  4. Cancel via Paypal
  5. Cancel on Website
  6. Delete Account
  7. Delete App on Iphone
  8. Delete App on Android
  9. Cancellation Policy

There are a few things you must know about cancelling subscriptions. They include the following:

  1. Once you subscribe to a plan and you don't cancel it manually like you subscribed, that plan will renew automatically because you gave the permission.
  2. When you subscribe for a trial period and then you cancel, you run the risk of losing that trial content altogether.
  3. You must remember to manually cancel a subscription 24 hours before the trial period ends.

We have made it super easy to cancel Spruce – Care Messenger subscription at the root to avoid any and all mediums "Spruce Health" (the developer) uses to bill you. Now let us get into the crux of this guide.


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How to Cancel Spruce – Care Messenger Subscription on your iPhone or iPad.

  1. First, open the settings app and tap on your name.
  2. Then, tap on the "Subscriptions" tab.
    (Note that you might not automatically see this tab. In that case, tap on iTunes & Appstore)
  3. Next, tap on your Apple ID. View Apple ID then sign in and scroll down to the "Subscriptions" button.
  4. Next, tap on Spruce (subscription) you want to review.
  5. Now, Tap on Cancel.
    (Note that if you don't see a "Cancel Subscription" button for Spruce – Care Messenger, then it's definitely canceled already. It won't be renewed anymore).

How to Cancel Spruce – Care Messenger Subscription on your Android device

To cancel Spruce subscription on Android, you need to realize that deleting the Spruce app alone won't cut it. Follow the steps below:

  1. First, open the Google Play Store. If you have multiple Google accounts, be sure you're signed into the right one.
  2. Click on menu, then go to "Subscriptions".
  3. Choose the Spruce – Care Messenger subscription you wish to cancel and tap on the "Cancel Subscription" option.
  4. Finish up as directed.

Once your Spruce subscription has been removed from Google Play, your future subscriptions will be cancelled and won't be renewed anymore.

How to Cancel Spruce – Care Messenger Subscription on a Mac computer.

To cancel Spruce subscription on your Mac, do the following:

  1. First open the Mac App Store, then click on your name at the bottom of the sidebar.
  2. Click on the "View Information" tab at the top of the window and sign in if asked to do so.
  3. Scroll down on the next page shown to you until you see the "Subscriptions" tab then click on "Manage".
  4. Click "Edit" beside the Spruce – Care Messenger app and then click on "Cancel Subscription".

Note: Always make sure to use the exact username and ID you used to set up the subscription to manage that subscription when necessary. This is sometimes different from the Apple ID or Android brand ID you have set up.

If you don't remember your password however, contact the App for help/to reset password.

How to Cancel Spruce – Care Messenger Subscription on Paypal.

To cancel your Spruce subscription on PayPal, do the following:

  1. First log into your PayPal account at .
  2. Click on the settings tab which is beside the logout option.
  3. Press "Payments" from the menu provided to you and click on "Manage Automatic Payments" in the Automatic Payments dashboard.
  4. You'll be shown a series of merchants' agreement you've transacted before. Click on "Spruce – Care Messenger" to cancel.
  5. You will be shown a confirmation page. Click on the "Cancel Automatic Payments" tab to affirm that you want to stop making payments to Spruce – Care Messenger.
  6. Then click "Done" on the verification page to complete the unsubscription.

What to do if your subscribed directly on Spruce's website?

Here's how to cancel your Spruce subscription when billed through a payments provider that is not the Appstore, Playstore or Paypal.

Sometimes, you may start a subscription directly on a company's website without using an extra layer of security like Paypal or Apple. To unsubscribe, you might have to sign into Spruce – Care Messenger's website or directly reach out to the payments provider.

Generally, here are two steps you can take if you find yourself in that fix:

  1. Finding the company's information, then reaching out. Contact Spruce – Care Messenger here →
  2. If the company has an app they developed in the Appstore, you can try contacting Spruce Health (the app developer) for help through the details of the app.

How to delete Spruce account

You might have created an account on Spruce during the course of using the app. Many apps make it so easy to signup but a nightmare to delete your account. We try to make it easier but since we don't have information for every app, we can only do our best.

Generally, here are some steps you can take if you need your account deleted:

  1. Reach out directly to Spruce via Justuseapp. Get all Contact details →

  2. You can send an email to [email protected] requesting that they delete your account.

Bonus: How to Delete Spruce – Care Messenger from your iPhone or Android.

Delete Spruce – Care Messenger from iPhone.

To delete Spruce from your iPhone, Follow these steps:

  1. On your homescreen, Tap and hold Spruce – Care Messenger until it starts shaking.
  2. Once it starts to shake, you'll see an X Mark at the top of the app icon.
  3. Click on that X to delete the Spruce – Care Messenger app from your phone.

Method 2:

Go to Settings and click on General then click on "iPhone Storage". You will then scroll down to see the list of all the apps installed on your iPhone. Tap on the app you want to uninstall and delete the app.

For iOS 11 and above:

Go into your Settings and click on "General" and then click on iPhone Storage. You will see the option "Offload Unused Apps". Right next to it is the "Enable" option. Click on the "Enable" option and this will offload the apps that you don't use.

Delete Spruce – Care Messenger from Android

  1. First open the Google Play app, then press the hamburger menu icon on the top left corner.
  2. After doing these, go to "My Apps and Games" option, then go to the "Installed" option.
  3. You'll see a list of all your installed apps on your phone.
  4. Now choose Spruce – Care Messenger, then click on "uninstall".
  5. Also you can specifically search for the app you want to uninstall by searching for that app in the search bar then select and uninstall.

Stop ridiculous charges!!!

Prevent apps from taking your money without permission, protect yourself! Get a free virtual credit card for free-trial subscriptions.

Get yours now →

Spruce's Cancellation Policy.

Our crowdsourced data from Spruce and Justuseapp users, shows that it is Unknown: Awaiting ratings to cancel a Spruce subscription.

Have you rated? If you haven't rated Spruce, Rate it here →.

What is Spruce – Care Messenger?

Spruce is the leading platform for HIPAA-compliant telemedicine and care outside of the exam room. A unified team inbox powers all of your practice's communication needs -- from phone, text, secure messaging, video calling, secure team chat, and more -- all from one app. For Patients: Download to connect with your doctor for secure messaging and telemedicine.⁣⁣⁣ — FOR PROVIDERS — (Patients, see below) Spruce is the leading platform for HIPAA-compliant communication and care outside of the exam room. A unified team inbox powers all of your practice’s communication needs -- from secure texting, practice phone system, voicemail, secure file sharing, and telemedicine -- all from one app. Spruce provides: • Business phone line • Business associate agreement (BAA) • Secure video calling • Secure messaging • Asynchronous telemedicine questionnaires • Fax • SMS texting • Bulk messaging • Scheduled and template messages • Free patient app • Available on mobile and desktop Customer support is available in-app or by email at [email protected]⁣ — FOR PATIENTS — Download Spruce to connect with your provider for secure messaging and digital care. If you have landed on this app store listing via a link that your provider has shared, simply proceed to download. If not, please ask your provider for their Spruce invitation link. Customer support is available at [email protected]

Have a Problem with Spruce – Care Messenger? Report Issue

Leave a comment:

Why should I report an Issue with Spruce – Care Messenger?

  1. Pulling issues faced by users like you is a good way to draw attention of Spruce – Care Messenger to your problem using the strength of crowds.
  2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a Spruce – Care Messenger customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Spruce – Care Messenger.

User reviews of Spruce

  • By TroyGavin

    This is perfect

    I love spruce because I can text or call patients when I’m unable to call them from our office phone system, like when I am on call for my group over evenings and weekends. This protects my personal phone number without having to block it, as many patients will not answer a call from a blocked number. Texting also helps me to get important information communicated while protecting myself from long conversations with patients when I am supposed to be enjoying personal time away from work. It also documents my call attempts and texts, should I ever need them for the medical record.

  • By Cloudnauert

    Great idea

    I have never had a better connection with a doctor and although I do have a great doctor and his receptionist is also great, I do recognize the app as being the very thing that has brought us the ability to connect! I can’t say how great it is to know my dad’s dr will be able to respond to anything I have issues with and always does do so within few hours if that! The app has never glitched and has been up and functional each time I pulled it up and opened it! It’s a time saver and a comfort to have this app connect me with our dr! Great idea!

  • By Kelbel992


    This app is wonderful! I connected with a physicians assistant connected to the urgent care I usually go to. Because of my busy work schedule I can’t always get down to the urgent care center to get checked out. With this app you can submit your symptoms, video, pictures and chat with a doctor quickly. From there prescriptions can be filled out and sent over to the pharmacy quickly.

  • By Magistra Sowell

    Blind user

    I just started using this app today. I am blind. I’ve noticed that the messages between me and my doctor cannot be read with VoiceOver. There is also no ability to magnify the screen here with the pinch and spread method. Both of these features should be enabled for blind users. This will give Blind users the independence and privacy they need while communicating with their physician.

  • By BenFields

    Texting your Doctor!

    Imagine a world where anytime you had a health question you could just shoot a text to your doctor about it. It’s here! I love Spruce! Easy communication and appointment making. And it’s all there on record so you can go back and make sure you have it right. Plus virtual visits with the doctor—you can stay sick on your couch and get some answers! It’s amazing.

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