How to Cancel Philips Hue

How to Cancel Philips Hue

Written by on 2022-04-15

We have made it super easy to cancel Philips Hue subscription
at the root to avoid any and all mediums "Signify Netherlands B.V." (the developer) uses to bill you.
Now let us get into the crux of this guide.


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Complete Guide to Cancel and Delete Philips Hue

There are a few things you must do and know before canceling subscriptions. They are:

  1. Once you subscribe to a plan and you don't cancel it manually like you subscribed, that plan will renew automatically because you gave the permission.
  2. When you subscribe for a trial period and then you cancel, you run the risk of losing that trial content altogether.
  3. You must remember to manually cancel a subscription 24 hours before the trial period ends.

We have made it super easy to cancel Philips Hue subscription at the root to avoid any and all mediums "Signify Netherlands B.V." (the developer) uses to bill you. Now let us get into the crux of this guide.



   

How to Cancel Philips Hue Subscription on your iPhone or iPad.

  1. First, open the settings app and tap on your name.
  2. Then, tap on the "Subscriptions" tab.
    (Note that you might not automatically see this tab. In that case, tap on iTunes & Appstore)
  3. Next, tap on your Apple ID. View Apple ID then sign in and scroll down to the "Subscriptions" button.
  4. Next, tap on Philips Hue (subscription) you want to review.
  5. Now, Tap on Cancel.
    (Note that if you don't see a "Cancel Subscription" button for Philips Hue, then it's definitely canceled already. It won't be renewed anymore).




How to Cancel Philips Hue Subscription on your Android device

To cancel Philips Hue subscription on Android, you need to realize that deleting the Philips Hue app alone won't cut it. Follow the steps below:

  1. First, open the Google Play Store. If you have multiple Google accounts, be sure you're signed into the right one.
  2. Click on menu, then go to "Subscriptions".
  3. Choose the Philips Hue subscription you wish to cancel and tap on the "Cancel Subscription" option.
  4. Finish up as directed.

Once your Philips Hue subscription has been removed from Google Play, your future subscriptions will be cancelled and won't be renewed anymore.



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How to Cancel Philips Hue Subscription on a Mac computer.

To cancel Philips Hue subscription on your Mac, do the following:


  1. First open the Mac App Store, then click on your name at the bottom of the sidebar.
  2. Click on the "View Information" tab at the top of the window and sign in if asked to do so.
  3. Scroll down on the next page shown to you until you see the "Subscriptions" tab then click on "Manage".
  4. Click "Edit" beside the Philips Hue app and then click on "Cancel Subscription".

Note: Always make sure to use the exact username and ID you used to set up the subscription to manage that subscription when necessary. This is sometimes different from the Apple ID or Android brand ID you have set up.

If you don't remember your password however, contact the App for help/to reset password.


How to Cancel Philips Hue Subscription on Paypal.

To cancel your Philips Hue subscription on PayPal, do the following:

  1. First log into your PayPal account at www.paypal.com .
  2. Click on the settings tab which is beside the logout option.
  3. Press "Payments" from the menu provided to you and click on "Manage Automatic Payments" in the Automatic Payments dashboard.
  4. You'll be shown a series of merchants' agreement you've transacted before. Click on "Philips Hue" or "Signify Netherlands B.V." to cancel.
  5. You will be shown a confirmation page. Click on the "Cancel Automatic Payments" tab to affirm that you want to stop making payments to Philips Hue.
  6. Then click "Done" on the verification page to complete the unsubscription.




What to do if you subscribed directly on Philips Hue's website?

Here's how to cancel your Philips Hue subscription when billed through a payments provider that is not the Appstore, Playstore or Paypal.

Sometimes, you may start a subscription directly on a company's website without using an extra layer of security like Paypal or Apple. To unsubscribe, you might have to sign into Philips Hue's website or directly reach out to their payments provider.

Generally, here are some steps you can take if you find yourself in that fix:

  1. Finding the company's information, then reach out to them directly: Get all Philips Hue's contact details here

  2. Visit the website of Philips Hue. Click to visit .

  3. Login to your account.

  4. In the menu section, look for any of the following: "Billing", "Subscription", "Payment", "Manage account", "Settings".

  5. Click the link, then follow the prompts to cancel your subscription.


How to delete Philips Hue account

You might have created an account on Philips Hue during the course of using the app. Many apps make it so easy to signup but a nightmare to delete your account. We try to make it easier but since we don't have information for every app, we can only do our best.


Generally, here are some steps you can take if you need your account deleted:

  1. Reach out directly to Philips Hue via Justuseapp. Get all Contact details →

  2. Send an email to [email protected] Click to email requesting that they delete your account.




Bonus: How to Delete Philips Hue from your iPhone or Android.


Delete Philips Hue from iPhone.

To delete Philips Hue from your iPhone, Follow these steps:

  1. On your homescreen, Tap and hold Philips Hue until it starts shaking.
  2. Once it starts to shake, you'll see an X Mark at the top of the app icon.
  3. Click on that X to delete the Philips Hue app from your phone.

Method 2:

Go to Settings and click on General then click on "iPhone Storage". You will then scroll down to see the list of all the apps installed on your iPhone. Tap on the app you want to uninstall and delete the app.

For iOS 11 and above:

Go into your Settings and click on "General" and then click on iPhone Storage. You will see the option "Offload Unused Apps". Right next to it is the "Enable" option. Click on the "Enable" option and this will offload the apps that you don't use.


Delete Philips Hue from Android

  1. First open the Google Play app, then press the hamburger menu icon on the top left corner.
  2. After doing these, go to "My Apps and Games" option, then go to the "Installed" option.
  3. You'll see a list of all your installed apps on your phone.
  4. Now choose Philips Hue, then click on "uninstall".
  5. Also you can specifically search for the app you want to uninstall by searching for that app in the search bar then select and uninstall.



How easy is it to cancel/delete Philips Hue?

Our crowdsourced data from Philips Hue and Justuseapp users, shows that it is Unrated to cancel a Philips Hue subscription.

If you haven't rated Philips Hue cancellation policy yet, Rate it here →.



What is Philips Hue?

The official Philips Hue app is the most comprehensive way to organize, control, and customize your Philips Hue smart lights and accessories.   Looking for the Hue Bluetooth app? You can now use this app to control your Philips Hue smart Bluetooth lights!*   Organize your smart lights your way  Whether you use just a few bulbs or have completely outfitted your home in Philips Hue, you can organize your smart lights with ease. Group your lights into Rooms or Zones — your entire downstairs floor or all the lights in the living room, for example — that mirror the physical rooms in your home.  Easily control your lights — from anywhere  Adjust your lights’ brightness, temperature, and color and control multiple lights across Rooms or Zones all from the Hue app — and it doesn’t matter where you are. You can use the app to control your lights anywhere you have an internet connection.   Extraordinary light experiences   Created by professional lighting designers, scenes transform your room in an instant. Create a unique atmosphere with the Honolulu scene, the vibrant colors of Soho, and more. Browse the Hue scene gallery and tap a scene to set it — or create your own based on a photo or your favorite color palette.  Light recipes for your daily routines  Use the four light recipes designed by lighting experts to support your wellbeing throughout the day. Start the day with the cool daylight of Energize to give you a morning boost, followed by the brighter Concentrate setting to...



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Have a Problem with Philips Hue? Report Issue

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Why should I report an Issue with Philips Hue?

  1. Pulling issues faced by users like you is a good way to draw attention of Philips Hue to your problem using the strength of crowds.
  2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a Philips Hue customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Philips Hue.


User reviews of Philips Hue


  • By Tommy G-Code
    5

    Finally, a Hue App to write about!

    I’ve been a sucker for Philips since the invention of the CD. I’ve had every Hue product and every version thereof, aside from the flood lights. While sadly at the cost of my paycheck, it’s been nice to watch Hue evolve over the years, that’s goes for the tie into 3rd party cloud APIs (Echo/Alexa has been a ride) as well, but the Philips App serious was lacking, frustrating to use and just became mundane. I actually got so sick of it I’d write my own software to control the lights (gg on the API Philips). So yeah, if you haven’t downloaded version 3 of this app, it’s pretty kick a**, finally you can move things around, before you had to delete everything and add them back in a specific order, trying to color match was a nightmare, and so many other issues the previous apps had, this resolves! So for now, it’s hats off to Philips, thank you and please keep making improvements on your hardware and software, you’ve certainly won me back with this one. Cheers, ~T



  • By VirtualMirage
    4

    Finally! Power On Behavior Settings!

    I’ve been using Hue in my home for almost two years now. My biggest issue with the system is how the lights would all turn on bright white after a power outage or if lights connected to a light switch would reset to the default white if someone turned it off from the wall switch. Now with this update, my largest gripe has been resolved! I will say that the firmware update required for this feature took longer on some bulbs than others. Most of my bulbs received the update within 30 minutes or so. But I had a handful that took over day, almost two days! They did eventually update and now all bulbs are on the latest firmware. The next thing I am waiting for is the ability to use Hue Entertainment with my AppleTV so that I can sync my lights to what’s on the screen. Hopefully, that comes sooner than later. Other areas of improvement would be to the routines. It would be nice if I could set a routine to turn on at sunset but turn off at a fixed time of day without having to create two separate routines (one for on and the other for off). At the moment, the only other option that it gives you within a single routine is to have the lights turn off at sunrise if they are set to turn on at sunset.



  • By SuperDuperPoop
    4

    Disappointed.

    Updated August 4th, 2014 After some app updates and resets, the app is working better. Changed from 2 stars to 4 stars. The app is much letter than before the major update, but some UI changes are a little wonky. ——— At first, the new update ran great and I didn’t have any issues. For whatever reason now, my lights take 10-15 seconds to show any sort of change. Simply turning on and off the lights takes 20 seconds. At first I thought my gen1 bridge was dying so I replaced it. I’ve factory reset my gen2 bridge about 5 times and re set everything up so many times over. 3rd party apps like on switch control lights better and immediately. I gave this app two stars instead of one because I’ve had my Phillips hue bulbs for almost 5 years now and they’ve been really good to me. But this app has made working with these bulbs a pain and I’ve wasted soooooo much time trying to get the app to work properly. I’ve even reset my router and managed switch to default to see if it’s a network issue. It’s not. The hue app is constantly connecting and reconnecting and failing to connect over and over. Extremely frustrating. You guys can do better. You teased this app update for so long and I held off getting rid of these bulbs hoping this update would fix my issues. Please take the time to address this app and fix these bugs.



  • By PinkWhimsy
    3

    Shortcut for alarms, please!

    I’ll start off by saying that I’ve barely touched the Hue app in several years, since I’ve been able to control everything I need with HomeKit. However, I’d recalled that Hue has this nifty way to wake you up where it slowly adjusts lighting over time, instead of a jarring sound or something, and I wanted to try using this. The only way to do this is through the Hue app itself. I got even more excited when I learned that Hue started supporting Shortcuts, hoping that I’d be able to incorporate an action to set this type of alarm in the app in my shortcut for bedtime (I work varied shifts throughout the week, waking up as early as 5 and as late as 8am). There doesn’t appear to be a way to execute this shortcut without just telling Shortcuts to open the app, like I can do with the clock app. I’m not sure if this is a limitation of available actions developers are permitted to donate, or if this is just not something that had been considered, but I would love to see this! The only other downgrade is for how confusing it is to set up new lights and assign them to rooms. I’ve set up this stuff probably 50 times (moving several times as well as adding new accessories over the years) and I never remember that you name the light and then have to back all the way out and add it to a room. It seems kind of clunky.



  • By Mjfcy
    3

    Mostly cool, some holes

    I just got Hue, and for the most part, it’s super cool! The general system is amazing and really fun to play with. The app? A little funky. While some parts are fairly intuitive, I had to do a lot of poking around on my own to figure it out, which isn’t the worst thing, but I also had to do a fair amount of running back and forth from the basement to the first floor and back down because it seemed like the bulbs were syncing to the wrong room. Finally got all the bulbs assigned to the correct space, but my big frustration (and the main star-dropper) is that I cannot for the life of me log into my account through the app. I keep getting error messages—one of which said something about being connect to the wrong app (??), which I installed yesterday and controls everything just fine over WiFi. Here’s the kicker—the screen is displaying a “sign out” button, which leads me to believe I’m technically signed in. But I can’t do anything that requires sign in, because... I’m not... signed in? I’m very confused. Hue gods! Help me please!




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