How to Cancel Philips Sonicare

How to Cancel Philips Sonicare

Written by on 2022-04-05

We have made it super easy to cancel Philips Sonicare subscription
at the root to avoid any and all mediums "Philips" (the developer) uses to bill you.
Now let us get into the crux of this guide.

Rate Philips Sonicare's Cancelation Policy


Complete Guide to Cancel and Delete Philips Sonicare

There are a few things you must do and know before canceling subscriptions. They are:

  1. Once you subscribe to a plan and you don't cancel it manually like you subscribed, that plan will renew automatically because you gave the permission.
  2. When you subscribe for a trial period and then you cancel, you run the risk of losing that trial content altogether.
  3. You must remember to manually cancel a subscription 24 hours before the trial period ends.

We have made it super easy to cancel Philips Sonicare subscription at the root to avoid any and all mediums "Philips" (the developer) uses to bill you. Now let us get into the crux of this guide.


How to Cancel Philips Sonicare Subscription on your iPhone or iPad.

  1. First, open the settings app and tap on your name.
  2. Then, tap on the "Subscriptions" tab.
    (Note that you might not automatically see this tab. In that case, tap on iTunes & Appstore)
  3. Next, tap on your Apple ID. View Apple ID then sign in and scroll down to the "Subscriptions" button.
  4. Next, tap on Philips Sonicare (subscription) you want to review.
  5. Now, Tap on Cancel.
    (Note that if you don't see a "Cancel Subscription" button for Philips Sonicare, then it's definitely canceled already. It won't be renewed anymore).

How to Cancel Philips Sonicare Subscription on your Android device

To cancel Philips Sonicare subscription on Android, you need to realize that deleting the Philips Sonicare app alone won't cut it. Follow the steps below:

  1. First, open the Google Play Store. If you have multiple Google accounts, be sure you're signed into the right one.
  2. Click on menu, then go to "Subscriptions".
  3. Choose the Philips Sonicare subscription you wish to cancel and tap on the "Cancel Subscription" option.
  4. Finish up as directed.

Once your Philips Sonicare subscription has been removed from Google Play, your future subscriptions will be cancelled and won't be renewed anymore.

How do I remove my Card from Philips Sonicare?

Removing card details from Philips Sonicare if you subscribed directly is very tricky. Very few websites allow you to remove your card details. So you will have to make do with some few tricks before and after subscribing on websites in the future.

Before Signing up or Subscribing:

  1. Create an account on Justuseapp. signup here →
  2. Create upto 4 Virtual Debit Cards - this will act as a VPN for you bank account and prevent apps like Philips Sonicare from billing you to eternity.
  3. Fund your Justuseapp Cards using your real card.
  4. Signup on Philips Sonicare or any other website using your Justuseapp card.
  5. Cancel the Philips Sonicare subscription directly from your Justuseapp dashboard.
  6. To learn more how this all works, Visit here →.

After Signing Up:

  1. If you didn't use a Justuseapp Card when you subscribed, your only option is to contact Philips Sonicare directly. Get their Contact info →

How to Cancel Philips Sonicare Subscription on a Mac computer.

To cancel Philips Sonicare subscription on your Mac, do the following:

  1. First open the Mac App Store, then click on your name at the bottom of the sidebar.
  2. Click on the "View Information" tab at the top of the window and sign in if asked to do so.
  3. Scroll down on the next page shown to you until you see the "Subscriptions" tab then click on "Manage".
  4. Click "Edit" beside the Philips Sonicare app and then click on "Cancel Subscription".

Note: Always make sure to use the exact username and ID you used to set up the subscription to manage that subscription when necessary. This is sometimes different from the Apple ID or Android brand ID you have set up.

If you don't remember your password however, contact the App for help/to reset password.

How to Cancel Philips Sonicare Subscription on Paypal.

To cancel your Philips Sonicare subscription on PayPal, do the following:

  1. First log into your PayPal account at .
  2. Click on the settings tab which is beside the logout option.
  3. Press "Payments" from the menu provided to you and click on "Manage Automatic Payments" in the Automatic Payments dashboard.
  4. You'll be shown a series of merchants' agreement you've transacted before. Click on "Philips Sonicare" or "Philips" to cancel.
  5. You will be shown a confirmation page. Click on the "Cancel Automatic Payments" tab to affirm that you want to stop making payments to Philips Sonicare.
  6. Then click "Done" on the verification page to complete the unsubscription.

What to do if you subscribed directly on Philips Sonicare's website?

Here's how to cancel your Philips Sonicare subscription when billed through a payments provider that is not the Appstore, Playstore or Paypal.

Sometimes, you may start a subscription directly on a company's website without using an extra layer of security like Paypal or Apple. To unsubscribe, you might have to sign into Philips Sonicare's website or directly reach out to their payments provider.

Generally, here are some steps you can take if you find yourself in that fix:

  1. Finding the company's information, then reach out to them directly: Get all Philips Sonicare's contact details here

  2. Visit the website of Philips Sonicare. Click to visit .

  3. Login to your account.

  4. In the menu section, look for any of the following: "Billing", "Subscription", "Payment", "Manage account", "Settings".

  5. Click the link, then follow the prompts to cancel your subscription.

How to delete Philips Sonicare account

You might have created an account on Philips Sonicare during the course of using the app. Many apps make it so easy to signup but a nightmare to delete your account. We try to make it easier but since we don't have information for every app, we can only do our best.

Generally, here are some steps you can take if you need your account deleted:

  1. Reach out directly to Philips Sonicare via Justuseapp. Get all Contact details →

  2. Send an email to [email protected] Click to email requesting that they delete your account.

Bonus: How to Delete Philips Sonicare from your iPhone or Android.

Delete Philips Sonicare from iPhone.

To delete Philips Sonicare from your iPhone, Follow these steps:

  1. On your homescreen, Tap and hold Philips Sonicare until it starts shaking.
  2. Once it starts to shake, you'll see an X Mark at the top of the app icon.
  3. Click on that X to delete the Philips Sonicare app from your phone.

Method 2:

Go to Settings and click on General then click on "iPhone Storage". You will then scroll down to see the list of all the apps installed on your iPhone. Tap on the app you want to uninstall and delete the app.

For iOS 11 and above:

Go into your Settings and click on "General" and then click on iPhone Storage. You will see the option "Offload Unused Apps". Right next to it is the "Enable" option. Click on the "Enable" option and this will offload the apps that you don't use.

Delete Philips Sonicare from Android

  1. First open the Google Play app, then press the hamburger menu icon on the top left corner.
  2. After doing these, go to "My Apps and Games" option, then go to the "Installed" option.
  3. You'll see a list of all your installed apps on your phone.
  4. Now choose Philips Sonicare, then click on "uninstall".
  5. Also you can specifically search for the app you want to uninstall by searching for that app in the search bar then select and uninstall.

How easy is it to cancel/delete Philips Sonicare?

Our crowdsourced data from Philips Sonicare and Justuseapp users, shows that it is Very Difficult to cancel a Philips Sonicare subscription.

If you haven't rated Philips Sonicare cancellation policy yet, Rate it here →.

What is Philips Sonicare?

Do you remember when you learned to brush? Neither do we! It turns out, most people don’t brush properly. Have you ever wondered how well you are actually brushing your teeth? When you connect your Philips Sonicare toothbrush to the app, you’ll receive personalized insights and guidance as well as tips to improve your brushing habits. That helps you achieve a healthy mouth and a confident smile. Please note you must have a connected toothbrush to use the app. By connecting to the app, you’ll also receive the latest updates to your brushing experience. With our most advanced toothbrush – Sonicare 9900 Prestige -- the app works in harmony with your brush to access the full range of benefits, including: - Real-time guided brushing to brush your best. - SenseIQ to sense and automatically adapt your brushing style. - Auto-sync to update without your phone nearby. Your Sonicare app experience will vary depending on which toothbrush you own and where you live: PREMIUM - 9900 Prestige – SenseIQ, mouth map, personalized guidance and tips. ADVANCED - DiamondClean Smart and FlexCare Platinum Connected – mouth map with position guidance and missed area notifications. ESSENTIAL - DiamondClean 9000 and ExpertClean - SmarTimer and brushing guides. In the Sonicare app: Real-time brushing guidance The Sonicare app monitors your habits, like if you’re reaching all areas of your mouth, how long you brush or how much pressure you’re using, and coaches you with tailored advice. This coa...

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Have a Problem with Philips Sonicare? Report Issue

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Why should I report an Issue with Philips Sonicare?

  1. Pulling issues faced by users like you is a good way to draw attention of Philips Sonicare to your problem using the strength of crowds.
  2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a Philips Sonicare customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Philips Sonicare.

User reviews of Philips Sonicare

  • By mary_claire

    My Teeth Feel SO Clean—I love this toothbrush!

    My sweet boyfriend got me this Sonicare — he’s a dentist & highly recommended this product. I had a different electric toothbrush before this sonicare, but he INSISTED I try it. I was skeptical that it would be ANY different or better than what I was already using. I was pleasantly surprised when I felt the results! My teeth feel INCREDIBLY clean after I used it. Surprisingly, they were more clean than they had been with other electric toothbrush! My teeth really feel a LOT cleaner after I use the sonicare. Needless to say, my boyfriend was right— at least this time around😉! I also LOVE the app. I love documenting my flossing, mouthwash use, etc. It keeps you accountable and shows you the work you put in toward your oral health. I’ve never had an app that lets me document my oral health, so I really appreciate having this app. The product has great technology! When I’m brushing the teeth while using the app, it follows where I’m brushing. & it’s very precise! It always lights up exactly where I am brushing. I really appreciate the feedback (eg— too much pressure, missed this area). If you want a toothbrush with great technology AND a brush that really does its job taking care of your teeth, I highly recommend this product. I think many of you will love that clean feeling and feel assured you’re taking great care of your oral health!

  • By Neshia Marie

    The Best Brush Ever!...DiamondClean Smart 9700 Series!🥰

    This is my first Sonicare and I absolutely love it! Thanks to Philips Sonicare’s DiamondClean Smart Brush, I’m able to actually see which areas of my mouth I need to add more brushing to. I love how it keeps me in check: cuing on if I’m moving the brush too fast; applying too much pressure; if I flossed, rinsed, or scraped; brushed twice a day. I can go on and on. The best part is that my ENTIRE mouth has a deep clean feeling ALL DAY! This feeling leaves me anxious and eagerly awaiting the next brush! I finally found my PERFECT toothbrush! P.S. I couldn’t be the only one in the house with a mouth so clean, so I had to buy my 2 kids and my husband a Sonicare (and before they laid a finger on mine)! Thanks again Philips Sonicare!❤️

  • By ljstrick74

    Good but could be so much better

    The app often does not recognize where in the mouth you are brushing. For example, in touch up, where the zone inside is yellow, I am brushing on the inside, yet the app is highlighting the outside area that is already a clean white. I can appreciate if the device does not think that I have brushed adequately, but when it does not register that any brushing has taken place, it is quite frustrating. Called technical support and went through a series of resets with no improvement. They then sent a new handle (under warranty), but still having same issues. It is a great concept and very good incentive to good oral care, I just wish that the bugs could get sorted out! Firmware and app are both up to date... This is an update to previous review. The solution to my problem was found in another review—-the toothbrush must be level for the feedback to the app to be accurate. The only way to achieve this is to have the phone mounted in front of you on the mirror. My husband’s Oral B toothbrush came with this mount, which he does not use. It works like a charm and should be part of the package when buying the brush along with instructions to mount the phone and keep the toothbrush level! I would give this 5 stars, if the mount were included.

  • By rt941546

    Overall good, but needs many refinements

    Ultimately, this app does exactly what it’s supposed to - provide paced brushing routine to help achieve a better clean and market other Sonicare products to the consumer. My gripe is that this app seems like an afterthought rather than a priority to the brand. Firstly, it has been almost 6 months since the release of the iPhone X and yet, there has been no update to the user interface to complement this device. Next, from my experience with my DiamondClean 9700, it seems that there is only communication in one direction (brush -> app), not the other way around. When everything goes according to plan, the usage of the app is clean and polished. The issue is when completing a touch up - the app will day “All Done” but the brush will continue a regular cleaning without a care in the world what the app thinks. Also, why doesn’t the whitening cycle allow for extra cleaning? Once it’s done, it’ll complain about missed spots but provide no way to retouch these areas. This could be fixed if the app could control the brush. Finally, I wish there was a way for the brush to log cleanings when the app isn’t open and then transfer that information on the next app connect. I’m not sure if it’s a memory constraint within the brush, but having offline logging would be great for those times when it is inconvenient to go grab the phone.

  • By AndersWanders

    Recent Updates Make App Crash

    This app is, on the surface, great. Especially given that when working properly, it provides real-time and detailed feedback on where and how you should be brushing, as well as creating a record of your brushing activity. However, recent updates to the app have all but made it impossible to use. Beginning a few months ago, the app started to take far longer to load, crash somewhat more frequently, have trouble connecting to the brush via Bluetooth and inaccurately record where in your mouth you are brushing. With the more recent updates, it began crashing consistently in the middle of brushing, and now, it is impossible to open the app at all, rendering it completely useless. Hopefully, the team at Philips can address these software/firmware issues, because again, when working well, this is a great and innovative product/app pairing. Additionally, Philips introduced auto-refill ordering through the app a few versions back. However, they do not offer replacement tongue scrapers that are the same as the one that came with the brush originally, or even ones that are compatible with the app/brush. This is the case both with the auto-refill and their online store. It would be nice if they could remedy this.

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