How to Cancel Philips Sonicare

How to Cancel Philips Sonicare

Written by on 2022-07-14

We have made it super easy to cancel Philips Sonicare subscription
at the root to avoid any and all mediums "Philips" (the developer) uses to bill you.
Now let us get into the crux of this guide.

How Easy is it to Cancel Philips Sonicare?


Complete Guide to Cancel and Delete Philips Sonicare

A few things to note and do before cancelling:

  1. Subscribing to a plan and not cancelling it manually will result in the plan auto-renewing.
  2. Cancelling a subscription during a free trial may result in losing the trial account.
  3. You must always cancel a subscription at least 24 hours before the trial period ends.

How easy is it to cancel or delete Philips Sonicare?

It is Very Easy to Cancel a Philips Sonicare subscription. (**Crowdsourced from Philips Sonicare and Justuseapp users)
If you haven't rated Philips Sonicare cancellation policy yet, Rate it here →.


How to Cancel Philips Sonicare Subscription on iPhone or iPad:

  1. Open Settings » ~Your name~ » and click "Subscriptions".
  2. Click the Philips Sonicare (subscription) you want to review.
  3. Click Cancel.

How to Cancel Philips Sonicare Subscription on Android Device:

  1. Open your Google Play Store app.
  2. Click on Menu » "Subscriptions".
  3. Tap on Philips Sonicare (subscription you wish to cancel)
  4. Click "Cancel Subscription".

How to Cancel Philips Sonicare Subscription on a Mac computer:

  1. Goto your Mac AppStore, Click ~Your name~ (bottom sidebar).
  2. Click "View Information" and sign in if asked to.
  3. Scroll down on the next page shown to you until you see the "Subscriptions" tab then click on "Manage".
  4. Click "Edit" beside the Philips Sonicare app and then click on "Cancel Subscription".

How to Cancel Philips Sonicare Subscription on Paypal:

To cancel your Philips Sonicare subscription on PayPal, do the following:

  1. Login to .
  2. Click "Settings" » "Payments".
  3. Next, click on "Manage Automatic Payments" in the Automatic Payments dashboard.
  4. You'll see a list of merchants you've subscribed to. Click on "Philips Sonicare" or "Philips" to cancel.

What to do if you Subscribed directly on Philips Sonicare's Website:

  1. Reach out to Philips - the company behind Philips Sonicare directly: Get all Philips Sonicare's contact details here

  2. Visit Philips Sonicare website: Click to visit .

  3. Login to your account.
  4. In the menu section, look for any of the following: "Billing", "Subscription", "Payment", "Manage account", "Settings".
  5. Click the link, then follow the prompts to cancel your subscription.

How to delete Philips Sonicare account:

  1. Reach out directly to Philips Sonicare via Justuseapp. Get all Contact details →

  2. Send an email to [email protected] Click to email requesting that they delete your account.

Delete Philips Sonicare from iPhone:

To delete Philips Sonicare from your iPhone, Follow these steps:

  1. On your homescreen, Tap and hold Philips Sonicare until it starts shaking.
  2. Once it starts to shake, you'll see an X Mark at the top of the app icon.
  3. Click on that X to delete the Philips Sonicare app.

Delete Philips Sonicare from Android:

  1. Open your GooglePlay app and goto the menu.
  2. Click "My Apps and Games" » then "Installed".
  3. Choose Philips Sonicare, » then click "Uninstall".


Do you remember when you learned to brush? Neither do we! It turns out, most people don’t brush properly. Have you ever wondered how well you are actually brushing your teeth? When you connect your Philips Sonicare toothbrush to the app, you’ll receive personalized insights and guidance as well as tips to improve your brushing habits. That helps you achieve a healthy mouth and a confident smile. Please note you must have a connected toothbrush to use the app. By connecting to the app, you’ll also receive the latest updates to your brushing experience. With our most advanced toothbrush – Sonicare 9900 Prestige -- the app works in harmony with your brush to access the full range of benefits, including: - Real-time guided brushing to brush your best. - SenseIQ to sense and automatically adapt your brushing style. - Auto-sync to update without your phone nearby. Your Sonicare app experience will vary depending on which toothbrush you own and where you live: PREMIUM - 9900 Prestige – SenseIQ, mouth map, personalized guidance and tips. ADVANCED - DiamondClean Smart and FlexCare Platinum Connected – mouth map with position guidance and missed area notifications. ESSENTIAL - DiamondClean 9000 and ExpertClean - SmarTimer and brushing guides. In the Sonicare app: Real-time brushing guidance The Sonicare app monitors your habits, like if you’re reaching all areas of your mouth, how long you brush or how much pressure you’re using, and coaches you with tailored advice. This coaching helps to ensure consistent, complete coverage, every time you brush. Dashboard The Dashboard connects to your Sonicare toothbrush to collect your brushing habits. Each day and week, you will receive an accurate, easy-to-read report, giving you the brushing insights you need to improve and maintain your oral health. Automatic brush head reordering service Never run out of replacement brush heads again. The Sonicare app monitors your brush head’s actual usage and the brush head reordering service automatically delivers replacements, right when you need them. The brush head reordering service is currently available in the United States, United Kingdom, Germany, France, Spain, Italy and Japan. Connect with Apple Health We heard you! You can now link the Sonicare app to the Apple Health app. When you do, you can track your brushing habits along with the rest of your health data, so you can set goals and be in control of your personal health.

Reviews & Common Issues: 5 Comments

By mary_claire

My Teeth Feel SO Clean—I love this toothbrush!

My sweet boyfriend got me this Sonicare — he’s a dentist & highly recommended this product. I had a different electric toothbrush before this sonicare, but he INSISTED I try it. I was skeptical that it would be ANY different or better than what I was already using. I was pleasantly surprised when I felt the results! My teeth feel INCREDIBLY clean after I used it. Surprisingly, they were more clean than they had been with other electric toothbrush! My teeth really feel a LOT cleaner after I use the sonicare. Needless to say, my boyfriend was right— at least this time around😉! I also LOVE the app. I love documenting my flossing, mouthwash use, etc. It keeps you accountable and shows you the work you put in toward your oral health. I’ve never had an app that lets me document my oral health, so I really appreciate having this app. The product has great technology! When I’m brushing the teeth while using the app, it follows where I’m brushing. & it’s very precise! It always lights up exactly where I am brushing. I really appreciate the feedback (eg— too much pressure, missed this area). If you want a toothbrush with great technology AND a brush that really does its job taking care of your teeth, I highly recommend this product. I think many of you will love that clean feeling and feel assured you’re taking great care of your oral health!

By Neshia Marie

The Best Brush Ever!...DiamondClean Smart 9700 Series!🥰

This is my first Sonicare and I absolutely love it! Thanks to Philips Sonicare’s DiamondClean Smart Brush, I’m able to actually see which areas of my mouth I need to add more brushing to. I love how it keeps me in check: cuing on if I’m moving the brush too fast; applying too much pressure; if I flossed, rinsed, or scraped; brushed twice a day. I can go on and on. The best part is that my ENTIRE mouth has a deep clean feeling ALL DAY! This feeling leaves me anxious and eagerly awaiting the next brush! I finally found my PERFECT toothbrush! P.S. I couldn’t be the only one in the house with a mouth so clean, so I had to buy my 2 kids and my husband a Sonicare (and before they laid a finger on mine)! Thanks again Philips Sonicare!❤️

By ljstrick74

Good but could be so much better

The app often does not recognize where in the mouth you are brushing. For example, in touch up, where the zone inside is yellow, I am brushing on the inside, yet the app is highlighting the outside area that is already a clean white. I can appreciate if the device does not think that I have brushed adequately, but when it does not register that any brushing has taken place, it is quite frustrating. Called technical support and went through a series of resets with no improvement. They then sent a new handle (under warranty), but still having same issues. It is a great concept and very good incentive to good oral care, I just wish that the bugs could get sorted out! Firmware and app are both up to date... This is an update to previous review. The solution to my problem was found in another review—-the toothbrush must be level for the feedback to the app to be accurate. The only way to achieve this is to have the phone mounted in front of you on the mirror. My husband’s Oral B toothbrush came with this mount, which he does not use. It works like a charm and should be part of the package when buying the brush along with instructions to mount the phone and keep the toothbrush level! I would give this 5 stars, if the mount were included.

By rt941546

Overall good, but needs many refinements

Ultimately, this app does exactly what it’s supposed to - provide paced brushing routine to help achieve a better clean and market other Sonicare products to the consumer. My gripe is that this app seems like an afterthought rather than a priority to the brand. Firstly, it has been almost 6 months since the release of the iPhone X and yet, there has been no update to the user interface to complement this device. Next, from my experience with my DiamondClean 9700, it seems that there is only communication in one direction (brush -> app), not the other way around. When everything goes according to plan, the usage of the app is clean and polished. The issue is when completing a touch up - the app will day “All Done” but the brush will continue a regular cleaning without a care in the world what the app thinks. Also, why doesn’t the whitening cycle allow for extra cleaning? Once it’s done, it’ll complain about missed spots but provide no way to retouch these areas. This could be fixed if the app could control the brush. Finally, I wish there was a way for the brush to log cleanings when the app isn’t open and then transfer that information on the next app connect. I’m not sure if it’s a memory constraint within the brush, but having offline logging would be great for those times when it is inconvenient to go grab the phone.

By AndersWanders

Recent Updates Make App Crash

This app is, on the surface, great. Especially given that when working properly, it provides real-time and detailed feedback on where and how you should be brushing, as well as creating a record of your brushing activity. However, recent updates to the app have all but made it impossible to use. Beginning a few months ago, the app started to take far longer to load, crash somewhat more frequently, have trouble connecting to the brush via Bluetooth and inaccurately record where in your mouth you are brushing. With the more recent updates, it began crashing consistently in the middle of brushing, and now, it is impossible to open the app at all, rendering it completely useless. Hopefully, the team at Philips can address these software/firmware issues, because again, when working well, this is a great and innovative product/app pairing. Additionally, Philips introduced auto-refill ordering through the app a few versions back. However, they do not offer replacement tongue scrapers that are the same as the one that came with the brush originally, or even ones that are compatible with the app/brush. This is the case both with the auto-refill and their online store. It would be nice if they could remedy this.

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