How to Cancel Citizen

How to Cancel Citizen

Written by on 2022-04-15

We have made it super easy to cancel Citizen: Connect and Stay Safe subscription
at the root to avoid any and all mediums "sp0n, Inc." (the developer) uses to bill you.
Now let us get into the crux of this guide.

Rate Citizen's Cancelation Policy


Complete Guide to Cancel and Delete Citizen: Connect and Stay Safe

There are a few things you must do and know before canceling subscriptions. They are:

  1. Check the Terms, Service policy or Privacy policy of Citizen to know if they support self-serve subscription cancellation or account deletion:
  2. Once you subscribe to a plan and you don't cancel it manually like you subscribed, that plan will renew automatically because you gave the permission.
  3. When you subscribe for a trial period and then you cancel, you run the risk of losing that trial content altogether.
  4. You must remember to manually cancel a subscription 24 hours before the trial period ends.

We have made it super easy to cancel Citizen: Connect and Stay Safe subscription at the root to avoid any and all mediums "sp0n, Inc." (the developer) uses to bill you. Now let us get into the crux of this guide.


How to Cancel Citizen: Connect and Stay Safe Subscription on your iPhone or iPad.

  1. First, open the settings app and tap on your name.
  2. Then, tap on the "Subscriptions" tab.
    (Note that you might not automatically see this tab. In that case, tap on iTunes & Appstore)
  3. Next, tap on your Apple ID. View Apple ID then sign in and scroll down to the "Subscriptions" button.
  4. Next, tap on Citizen (subscription) you want to review.
  5. Now, Tap on Cancel.
    (Note that if you don't see a "Cancel Subscription" button for Citizen: Connect and Stay Safe, then it's definitely canceled already. It won't be renewed anymore).

How to Cancel Citizen: Connect and Stay Safe Subscription on your Android device

To cancel Citizen subscription on Android, you need to realize that deleting the Citizen app alone won't cut it. Follow the steps below:

  1. First, open the Google Play Store. If you have multiple Google accounts, be sure you're signed into the right one.
  2. Click on menu, then go to "Subscriptions".
  3. Choose the Citizen: Connect and Stay Safe subscription you wish to cancel and tap on the "Cancel Subscription" option.
  4. Finish up as directed.

Once your Citizen subscription has been removed from Google Play, your future subscriptions will be cancelled and won't be renewed anymore.

How do I remove my Card from Citizen?

Removing card details from Citizen if you subscribed directly is very tricky. Very few websites allow you to remove your card details. So you will have to make do with some few tricks before and after subscribing on websites in the future.

Before Signing up or Subscribing:

  1. Create an account on Justuseapp. signup here →
  2. Create upto 4 Virtual Debit Cards - this will act as a VPN for you bank account and prevent apps like Citizen from billing you to eternity.
  3. Fund your Justuseapp Cards using your real card.
  4. Signup on Citizen: Connect and Stay Safe or any other website using your Justuseapp card.
  5. Cancel the Citizen subscription directly from your Justuseapp dashboard.
  6. To learn more how this all works, Visit here →.

After Signing Up:

  1. If you didn't use a Justuseapp Card when you subscribed, your only option is to contact Citizen directly. Get their Contact info →

How to Cancel Citizen: Connect and Stay Safe Subscription on a Mac computer.

To cancel Citizen subscription on your Mac, do the following:

  1. First open the Mac App Store, then click on your name at the bottom of the sidebar.
  2. Click on the "View Information" tab at the top of the window and sign in if asked to do so.
  3. Scroll down on the next page shown to you until you see the "Subscriptions" tab then click on "Manage".
  4. Click "Edit" beside the Citizen: Connect and Stay Safe app and then click on "Cancel Subscription".

Note: Always make sure to use the exact username and ID you used to set up the subscription to manage that subscription when necessary. This is sometimes different from the Apple ID or Android brand ID you have set up.

If you don't remember your password however, contact the App for help/to reset password.

How to Cancel Citizen: Connect and Stay Safe Subscription on Paypal.

To cancel your Citizen subscription on PayPal, do the following:

  1. First log into your PayPal account at .
  2. Click on the settings tab which is beside the logout option.
  3. Press "Payments" from the menu provided to you and click on "Manage Automatic Payments" in the Automatic Payments dashboard.
  4. You'll be shown a series of merchants' agreement you've transacted before. Click on "Citizen: Connect and Stay Safe" or "sp0n, Inc." to cancel.
  5. You will be shown a confirmation page. Click on the "Cancel Automatic Payments" tab to affirm that you want to stop making payments to Citizen: Connect and Stay Safe.
  6. Then click "Done" on the verification page to complete the unsubscription.

What to do if you subscribed directly on Citizen's website?

Here's how to cancel your Citizen subscription when billed through a payments provider that is not the Appstore, Playstore or Paypal.

Sometimes, you may start a subscription directly on a company's website without using an extra layer of security like Paypal or Apple. To unsubscribe, you might have to sign into Citizen's website or directly reach out to their payments provider.

Generally, here are some steps you can take if you find yourself in that fix:

  1. Finding the company's information, then reach out to them directly: Get all Citizen's contact details here

  2. Visit the website of Citizen. Click to visit .

  3. Login to your account.

  4. In the menu section, look for any of the following: "Billing", "Subscription", "Payment", "Manage account", "Settings".

  5. Click the link, then follow the prompts to cancel your subscription.

How to delete Citizen account

You might have created an account on Citizen during the course of using the app. Many apps make it so easy to signup but a nightmare to delete your account. We try to make it easier but since we don't have information for every app, we can only do our best.

Generally, here are some steps you can take if you need your account deleted:

  1. Reach out directly to Citizen via Justuseapp. Get all Contact details →

  2. Send an email to [email protected] Click to email requesting that they delete your account.

  3. Check Citizen's Privacy/TOS/Support channels below for their Data-deletion/request policy and contact them:

    *Pro-tip: Once you visit any of the links above, Use your browser "Find on page" to find "@". It immediately shows the neccessary emails.

Bonus: How to Delete Citizen: Connect and Stay Safe from your iPhone or Android.

Delete Citizen: Connect and Stay Safe from iPhone.

To delete Citizen from your iPhone, Follow these steps:

  1. On your homescreen, Tap and hold Citizen: Connect and Stay Safe until it starts shaking.
  2. Once it starts to shake, you'll see an X Mark at the top of the app icon.
  3. Click on that X to delete the Citizen: Connect and Stay Safe app from your phone.

Method 2:

Go to Settings and click on General then click on "iPhone Storage". You will then scroll down to see the list of all the apps installed on your iPhone. Tap on the app you want to uninstall and delete the app.

For iOS 11 and above:

Go into your Settings and click on "General" and then click on iPhone Storage. You will see the option "Offload Unused Apps". Right next to it is the "Enable" option. Click on the "Enable" option and this will offload the apps that you don't use.

Delete Citizen: Connect and Stay Safe from Android

  1. First open the Google Play app, then press the hamburger menu icon on the top left corner.
  2. After doing these, go to "My Apps and Games" option, then go to the "Installed" option.
  3. You'll see a list of all your installed apps on your phone.
  4. Now choose Citizen: Connect and Stay Safe, then click on "uninstall".
  5. Also you can specifically search for the app you want to uninstall by searching for that app in the search bar then select and uninstall.

How easy is it to cancel/delete Citizen?

Our crowdsourced data from Citizen and Justuseapp users, shows that it is Very Easy to cancel a Citizen subscription.

If you haven't rated Citizen cancellation policy yet, Rate it here →.

What is Citizen: Connect and Stay Safe?

The most powerful safety app for today’s world. Download Citizen to feel safer at home or out. Get real-time safety alerts and live video of incidents happening near you, updates on natural disasters or protests, and know if your loved ones are near a dangerous incident. Plus, 24/7 access to a trained Protect Agent who can help whenever you feel unsafe. Citizen notifications have urged people to evacuate burning buildings, deterred school buses from nearby terrorist attacks and have even led to a rescue of a 1-year-old from a stolen car. Citizen may notify you of a crime in progress before the police have responded. It's meant to protect you and your community — please use it responsibly. NEW! 24/7 access to a trained Protect Agent who can discreetly help, silently monitor your live location and audio, alert other users, call 911, monitor heart rate through your apple watch and more. No situation too big or small. See friends on your Safety Map: Know their safety status at a glance and find out if (and when) they are near a dangerous incident in real-time. You can turn on Ghost Mode to keep your location private at any time. Real-time Safety Alerts: Location-based notifications help you avoid potentially dangerous situations. Live Breaking Video: Watch live video of an incident unfold from different angles or broadcast live from the scene. Keep Your Community Safe: Report incidents right when they happen to protect the people around you In case of emergencies, Citize...

Stop ridiculous app charges!

Stop apps from taking your money without permission. Protect yourself! Get a Justuseapp Card and keep your subscriptions in check today.

Reported Issues: 2 Comments

By Richard Lee
May 15 2021

Richard Lee is an idiot

By Richard Lee
Apr 27 2021

I would like to cancel my subscription

Have a Problem with Citizen: Connect and Stay Safe? Report Issue

Leave a comment:

Why should I report an Issue with Citizen: Connect and Stay Safe?

  1. Pulling issues faced by users like you is a good way to draw attention of Citizen: Connect and Stay Safe to your problem using the strength of crowds.
  2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a Citizen: Connect and Stay Safe customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Citizen: Connect and Stay Safe.

User reviews of Citizen

  • By Karen in Gotham

    Some “Update”

    I really liked Citizen until last week’s update—you know, the one that promised it would play better with the battery. Shortly after the update installed, and despite light usage phone usage, the battery began to drain at an alarming rate. Checking battery usage, I learned that Citizen was the culprit, consuming , on average, ~70+% of my charge. The problem persisted despite logging out and was only resolved when I, reluctantly, deleted it. Your bad, Citizen. If it ain’t broke, don’t fix it. ETA: Meghan, you’re as good as your word. My iPhone battery performance is back to normal and the rating is being boosted accordingly. Thanks for being so responsive!

  • By gemk12

    This would work

    How about having an option to play video or go live video since many users like to record an incident just to get viewers. Aside from that I’m thankful for this app. I’m more aware of what’s happening around me than before. It’s great knowing that I can be notified if I’m in a dangerous area but I think having that option would be great that way we wouldn’t have unnecessary recordings of someone’s apartment or their pets thats nowhere near the main incident. If its live or a recording we get the option before doing so. Thanks Citizen hopefully this can be added in a future update. thanks.

  • By Fddggjfdfgddg

    They can still save their app

    First, I used to be able to see what was going on in my neighborhood - now I’m told to look at the crime gossip outside my area without any focus on events close to my location. Second, I used to be able to look up old reports (at least it’d be nice to see the headline?), but they’ve censored the history. No reason to censor it. Finally, the recent feed fights over what’s popular and what’s actually local - so I end up getting updates i’m not looking for as i scroll through the feed. It’s becoming a small mess. Will update stars if they can make it work right.

  • By Mary*Ku

    Love love love this app

    Sure, it’s helped me be more aware that it’s a dumb idea to walk around SF, iPhone in hand (put that away!) and let me know what that peculiar odor was a couple of weeks ago. But I *love* Citizen for its delightful random surprises, like the time the guys were fighting at Macy’s, flinging scarves at each other, or when the woman was dancing in the street holding a hot dog. It let me know the time the man at a nearby BART station tried to assault people using a sandwich as his weapon and informed me when he returned later that day, tossing Skittles. You can’t make this stuff up, but you CAN video it.

  • By n64king

    Interesting but needs more moderation

    They need someone to moderate this more. An Xmas parade is not an incident, to be marked by red. Police blocking off the road for an event is not cause for alarm. What is cause for alarm is when there’s a “woman exposing herself” type event and there’s like 10 comments of people being overly sexual saying they wish they didn’t miss it, people threatening others and cussing up a storm. Also it hinders the app when people post these grainy blurry smudged videos of the aftermath where they can’t hold the phone upright, obviously not a developer issue but it’s nonetheless an issue that takes away from the app. Like you’re warning me about someone with a loaded gun but you’re showing me a blurry video of you waving the phone around in the darkness and you’re yelling into the mic. It’s basically 2020 and people still don’t know how to use a phone. The idea is good and this is still useful but those issues are major.

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