How to Cancel Genies & Gems

How to Cancel Genies & Gems

Written by on 2022-04-06

We have made it super easy to cancel Genies & Gems: Puzzle & Quests subscription
at the root to avoid any and all mediums "Jam City, Inc." (the developer) uses to bill you.
Now let us get into the crux of this guide.

Rate Genies & Gems's Cancelation Policy


Complete Guide to Cancel and Delete Genies & Gems: Puzzle & Quests

There are a few things you must do and know before canceling subscriptions. They are:

  1. Check the Terms, Service policy or Privacy policy of Genies & Gems to know if they support self-serve subscription cancellation or account deletion:
  2. Once you subscribe to a plan and you don't cancel it manually like you subscribed, that plan will renew automatically because you gave the permission.
  3. When you subscribe for a trial period and then you cancel, you run the risk of losing that trial content altogether.
  4. You must remember to manually cancel a subscription 24 hours before the trial period ends.

We have made it super easy to cancel Genies & Gems: Puzzle & Quests subscription at the root to avoid any and all mediums "Jam City, Inc." (the developer) uses to bill you. Now let us get into the crux of this guide.


How to Cancel Genies & Gems: Puzzle & Quests Subscription on your iPhone or iPad.

  1. First, open the settings app and tap on your name.
  2. Then, tap on the "Subscriptions" tab.
    (Note that you might not automatically see this tab. In that case, tap on iTunes & Appstore)
  3. Next, tap on your Apple ID. View Apple ID then sign in and scroll down to the "Subscriptions" button.
  4. Next, tap on Genies & Gems (subscription) you want to review.
  5. Now, Tap on Cancel.
    (Note that if you don't see a "Cancel Subscription" button for Genies & Gems: Puzzle & Quests, then it's definitely canceled already. It won't be renewed anymore).

How to Cancel Genies & Gems: Puzzle & Quests Subscription on your Android device

To cancel Genies & Gems subscription on Android, you need to realize that deleting the Genies & Gems app alone won't cut it. Follow the steps below:

  1. First, open the Google Play Store. If you have multiple Google accounts, be sure you're signed into the right one.
  2. Click on menu, then go to "Subscriptions".
  3. Choose the Genies & Gems: Puzzle & Quests subscription you wish to cancel and tap on the "Cancel Subscription" option.
  4. Finish up as directed.

Once your Genies & Gems subscription has been removed from Google Play, your future subscriptions will be cancelled and won't be renewed anymore.

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How to Cancel Genies & Gems: Puzzle & Quests Subscription on a Mac computer.

To cancel Genies & Gems subscription on your Mac, do the following:

  1. First open the Mac App Store, then click on your name at the bottom of the sidebar.
  2. Click on the "View Information" tab at the top of the window and sign in if asked to do so.
  3. Scroll down on the next page shown to you until you see the "Subscriptions" tab then click on "Manage".
  4. Click "Edit" beside the Genies & Gems: Puzzle & Quests app and then click on "Cancel Subscription".

Note: Always make sure to use the exact username and ID you used to set up the subscription to manage that subscription when necessary. This is sometimes different from the Apple ID or Android brand ID you have set up.

If you don't remember your password however, contact the App for help/to reset password.

How to Cancel Genies & Gems: Puzzle & Quests Subscription on Paypal.

To cancel your Genies & Gems subscription on PayPal, do the following:

  1. First log into your PayPal account at .
  2. Click on the settings tab which is beside the logout option.
  3. Press "Payments" from the menu provided to you and click on "Manage Automatic Payments" in the Automatic Payments dashboard.
  4. You'll be shown a series of merchants' agreement you've transacted before. Click on "Genies & Gems: Puzzle & Quests" or "Jam City, Inc." to cancel.
  5. You will be shown a confirmation page. Click on the "Cancel Automatic Payments" tab to affirm that you want to stop making payments to Genies & Gems: Puzzle & Quests.
  6. Then click "Done" on the verification page to complete the unsubscription.

What to do if you subscribed directly on Genies & Gems's website?

Here's how to cancel your Genies & Gems subscription when billed through a payments provider that is not the Appstore, Playstore or Paypal.

Sometimes, you may start a subscription directly on a company's website without using an extra layer of security like Paypal or Apple. To unsubscribe, you might have to sign into Genies & Gems's website or directly reach out to their payments provider.

Generally, here are some steps you can take if you find yourself in that fix:

  1. Finding the company's information, then reach out to them directly: Get all Genies & Gems's contact details here

  2. Visit the website of Genies & Gems. Click to visit .

  3. Login to your account.

  4. In the menu section, look for any of the following: "Billing", "Subscription", "Payment", "Manage account", "Settings".

  5. Click the link, then follow the prompts to cancel your subscription.

How to delete Genies & Gems account

You might have created an account on Genies & Gems during the course of using the app. Many apps make it so easy to signup but a nightmare to delete your account. We try to make it easier but since we don't have information for every app, we can only do our best.

Generally, here are some steps you can take if you need your account deleted:

  1. Reach out directly to Genies & Gems via Justuseapp. Get all Contact details →

  2. Send an email to [email protected] Click to email requesting that they delete your account.

  3. Check Genies & Gems's Privacy/TOS/Support channels below for their Data-deletion/request policy and contact them:

    *Pro-tip: Once you visit any of the links above, Use your browser "Find on page" to find "@". It immediately shows the neccessary emails.

Bonus: How to Delete Genies & Gems: Puzzle & Quests from your iPhone or Android.

Delete Genies & Gems: Puzzle & Quests from iPhone.

To delete Genies & Gems from your iPhone, Follow these steps:

  1. On your homescreen, Tap and hold Genies & Gems: Puzzle & Quests until it starts shaking.
  2. Once it starts to shake, you'll see an X Mark at the top of the app icon.
  3. Click on that X to delete the Genies & Gems: Puzzle & Quests app from your phone.

Method 2:

Go to Settings and click on General then click on "iPhone Storage". You will then scroll down to see the list of all the apps installed on your iPhone. Tap on the app you want to uninstall and delete the app.

For iOS 11 and above:

Go into your Settings and click on "General" and then click on iPhone Storage. You will see the option "Offload Unused Apps". Right next to it is the "Enable" option. Click on the "Enable" option and this will offload the apps that you don't use.

Delete Genies & Gems: Puzzle & Quests from Android

  1. First open the Google Play app, then press the hamburger menu icon on the top left corner.
  2. After doing these, go to "My Apps and Games" option, then go to the "Installed" option.
  3. You'll see a list of all your installed apps on your phone.
  4. Now choose Genies & Gems: Puzzle & Quests, then click on "uninstall".
  5. Also you can specifically search for the app you want to uninstall by searching for that app in the search bar then select and uninstall.

How easy is it to cancel/delete Genies & Gems?

Our crowdsourced data from Genies & Gems and Justuseapp users, shows that it is Unrated to cancel a Genies & Gems subscription.

If you haven't rated Genies & Gems cancellation policy yet, Rate it here →.

What is Genies & Gems: Puzzle & Quests?

Thieves have stolen the jewels from the Palace and there is only one person who has the power to get them back! From the makers of Cookie Jam and Panda Pop, comes Genies & Gems, the treasure of match 3 puzzle adventure games. Journey through mystical worlds with Jenni the Genie and her companion, Trix the Fox, to crush the thieves that have stolen the Palace’s riches. Swap ,match, and crush gems, recover ancient relics, and collect gold bars and enchanted keys on this one-of-a-kind enchanted exploration! With thousands of levels and challenging game modes, and daily events, Genies & Gems provides endless hours of fun and exciting match 3 puzzle gameplay: * Swap, match, and crush gems in thousands of fun and challenging match-3 puzzle levels
 * Collect keys to unlock new worlds and crush challenges!
 * Use exciting power-ups the Gilded Rainbow or Gilded Butterfly to swiftly advance through challenging levels!
 * Uncover idols and collect gold along the way!
 * Play exciting new events and challenging match 3 puzzle levels daily! 
 * Soaring Streaks: Get prizes for beating levels without losing a life
 * Bandit Rush: Catch bandits at different points in your journey to win boosters
 Download Genies & Gems and begin your magical journey today! Already loving Genies & Gems? Like us on Facebook to get the latest news on new levels, content and features. Follow us on Instagram: @geniesandgems In an effort to support the capabilities...

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Stop apps from taking your money without permission. Protect yourself! Get a Justuseapp Card and keep your subscriptions in check today.

Have a Problem with Genies & Gems: Puzzle & Quests? Report Issue

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Why should I report an Issue with Genies & Gems: Puzzle & Quests?

  1. Pulling issues faced by users like you is a good way to draw attention of Genies & Gems: Puzzle & Quests to your problem using the strength of crowds.
  2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a Genies & Gems: Puzzle & Quests customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Genies & Gems: Puzzle & Quests.

User reviews of Genies & Gems

  • By Flora Leigh

    Was my favored game!!!

    I’ve played and loved this game for a few years. The thanks I get is cheated on extra 5 moves I buy you never get 5. You get cut off 1 short of winning!! They just cut you off!! . Now I’m getting Kicked Out of the App in the middle of play and at the worst times!! It’s making it impossible to play a game that was my Favsrite!!! Most Frustrating! And A Pretty Poor Excuse!! Just bought an Hour of play and didn’t get Credited!! These things Keep happening more and more. I’m not getting credits where I should. I see this is happening with other people and NO help from Customer Service !! This is SO frustrating and takes All the joy out of playing this game and I’m at almost level 1400 . And not the first time up!! I’m sick of being Cheated and Controlled !!! This shouldn’t be allowed!! And I have put money into these little extra because they put you in a position where you lose a level for SO long you are cornered like one move to win but you Have to buy 5 moves to keep from losing the chance to finally pass the level!! I give !! Careful of this trap!!! Things are good at first

  • By Jus1nita

    Game crashed after winning Level 1748

    By the mere fact that I made it to Level 1748 indicates that I must really like this game. However, I was having a difficult time passing this Level that I finally broke down and spent 4.99 to purchase the coins in the piggy bank just so that I could get off this level. After using the coins to purchase more moves, I was finally able to win Level 1748, but the game crashed while the fox did his little happy dance, and did not advance me to the next level. While I’m aware that there may be system glitches from time to time, it certainly did not feel good to think that I have been swindled out of money just so that I could win a level that did not advance to the next level. I have reached out to issue my complaint! Hopefully my request to be reimbursed for either my money or the coins or advanced up one level will be honored.

  • By crabbynanny

    Please fix the bugs

    I absolutely love this game!!! I play it every single day all day!!! I had an issue with getting a package I purchased but after 2 days of waiting for support to reply I finally got credited most of what I paid for. I really really enjoy this game but I will not continue to play it if this continues. I have reached level 589 and had won a chest with 2 hours life and a gilded cross. I already had and 1 1/2 of life remaining when I won the chest but when I clicked on the collect button on the chest it bumped me to having five lives took away my 1 1/2 life and didn’t give me my chest. This is the second time this has happened. Please fix the bugs. I don’t want to give up this game but I’m not going to play and not get my rewards. It makes it very boring and not really worth playing.

  • By HcHoney77

    Love this game.

    First of all, I'm on level 2138 so I've been playing for awhile with no issues until the last update (5/3/18). At first it would just freeze and I wasn't able to make moves and had to quit the game, losing my lives in the process. When I contacted support, they said to check for updates, unlink from facebook and shut down my phone.. Power on and reconnect with facebook. That issue wasn't resolved. Today I try to see if the issue is ongoing and it's now somehow worse. It's so glitchy I can't stand it! The animation and responsiveness are terribly delayed. I give up until they fix it. Too bad since its my favorite game. 😣 UPDATE: Everything seems to be working fine again. No freezing and no glitchiness. Not sure how it got fixed but I'm sure glad it did!

  • By Beautys Queen

    Long time player

    I’ve been playing this game for a while. I remember when the multi color use to multiply the paws... long time, what I have found is that the game has certain cheats, like it will freeze when I’m almost finish with a level; and then I have to use a new life. It will still have a butterfly sitting. Oh the butterflies are not good if you have one move and one gold bar because it won’t go there. I have screenshots of the madness. I guess overall I keep playing so it’s addictive but sometimes I stop for weeks because of the cheats so there is a lot of little things that are not right, but how are they to keep you playing huh... I’m on level 2902

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