How to Cancel Genies & Gems

How to Cancel Genies & Gems

Written by on 2022-09-07

We have made it super easy to cancel Genies & Gems: Puzzle & Quests subscription
at the root to avoid any and all mediums "Jam City, Inc." (the developer) uses to bill you.
Now let us get into the crux of this guide.

How Easy is it to Cancel Genies & Gems?


Complete Guide to Cancel and Delete Genies & Gems: Puzzle & Quests

A few things to note and do before cancelling:

  1. Check the Terms, Service policy or Privacy policy of Genies & Gems to know if they support self-serve subscription cancellation or account deletion:
  2. Subscribing to a plan and not cancelling it manually will result in the plan auto-renewing.
  3. Cancelling a subscription during a free trial may result in losing the trial account.
  4. You must always cancel a subscription at least 24 hours before the trial period ends.


How to Cancel Genies & Gems: Puzzle & Quests Subscription on iPhone or iPad:

  1. Open Settings » ~Your name~ » and click "Subscriptions".
  2. Click the Genies & Gems (subscription) you want to review.
  3. Click Cancel.

How to Cancel Genies & Gems: Puzzle & Quests Subscription on Android Device:

  1. Open your Google Play Store app.
  2. Click on Menu » "Subscriptions".
  3. Tap on Genies & Gems: Puzzle & Quests (subscription you wish to cancel)
  4. Click "Cancel Subscription".

How to Cancel Genies & Gems: Puzzle & Quests Subscription on a Mac computer:

  1. Goto your Mac AppStore, Click ~Your name~ (bottom sidebar).
  2. Click "View Information" and sign in if asked to.
  3. Scroll down on the next page shown to you until you see the "Subscriptions" tab then click on "Manage".
  4. Click "Edit" beside the Genies & Gems: Puzzle & Quests app and then click on "Cancel Subscription".

How to Cancel Genies & Gems: Puzzle & Quests Subscription on Paypal:

To cancel your Genies & Gems subscription on PayPal, do the following:

  1. Login to .
  2. Click "Settings" » "Payments".
  3. Next, click on "Manage Automatic Payments" in the Automatic Payments dashboard.
  4. You'll see a list of merchants you've subscribed to. Click on "Genies & Gems: Puzzle & Quests" or "Jam City, Inc." to cancel.

What to do if you Subscribed directly on Genies & Gems's Website:

  1. Reach out to Jam City, Inc. - the company behind Genies & Gems directly: Get all Genies & Gems's contact details here

  2. Visit Genies & Gems website: Click to visit .

  3. Login to your account.
  4. In the menu section, look for any of the following: "Billing", "Subscription", "Payment", "Manage account", "Settings".
  5. Click the link, then follow the prompts to cancel your subscription.

How to delete Genies & Gems account:

  1. Reach out directly to Genies & Gems via Justuseapp. Get all Contact details →

  2. Send an email to [email protected] Click to email requesting that they delete your account.
  3. Check Genies & Gems's Privacy/TOS/Support channels below for their Data-deletion/request policy and contact them:

    *Pro-tip: Once you visit any of the links above, Use your browser "Find on page" to find "@". It immediately shows the neccessary emails.

Delete Genies & Gems: Puzzle & Quests from iPhone:

To delete Genies & Gems from your iPhone, Follow these steps:

  1. On your homescreen, Tap and hold Genies & Gems: Puzzle & Quests until it starts shaking.
  2. Once it starts to shake, you'll see an X Mark at the top of the app icon.
  3. Click on that X to delete the Genies & Gems: Puzzle & Quests app.

Delete Genies & Gems: Puzzle & Quests from Android:

  1. Open your GooglePlay app and goto the menu.
  2. Click "My Apps and Games" » then "Installed".
  3. Choose Genies & Gems: Puzzle & Quests, » then click "Uninstall".


Thieves have stolen the jewels from the Palace and there is only one person who has the power to get them back! From the makers of Cookie Jam and Panda Pop, comes Genies & Gems, the treasure of match 3 puzzle adventure games. Journey through mystical worlds with Jenni the Genie and her companion, Trix the Fox, to crush the thieves that have stolen the Palace’s riches. Swap ,match, and crush gems, recover ancient relics, and collect gold bars and enchanted keys on this one-of-a-kind enchanted exploration! With thousands of levels and challenging game modes, and daily events, Genies & Gems provides endless hours of fun and exciting match 3 puzzle gameplay: * Swap, match, and crush gems in thousands of fun and challenging match-3 puzzle levels
 * Collect keys to unlock new worlds and crush challenges!
 * Use exciting power-ups the Gilded Rainbow or Gilded Butterfly to swiftly advance through challenging levels!
 * Uncover idols and collect gold along the way!
 * Play exciting new events and challenging match 3 puzzle levels daily! 
 * Soaring Streaks: Get prizes for beating levels without losing a life
 * Bandit Rush: Catch bandits at different points in your journey to win boosters
 Download Genies & Gems and begin your magical journey today! Already loving Genies & Gems? Like us on Facebook to get the latest news on new levels, content and features. Follow us on Instagram: @geniesandgems In an effort to support the capabilities of newer iOS devices, Genies & Gems no longer supports the iPhone 4S and iPad 2 devices TOP REVIEWS FROM PLAYERS: Love this game! (5 STARS) Love this game it helps me relax and keeps me busy instead of being bored....... (5 STARS) I love love love Genies & Gems what a great game to play, thanks guys. (5 STARS) Just love the game. It kind of reminds me of playing Candy Crush, but it’s more fun, with better challenges. (5 STARS) If you love jewel like puzzle games or games like Candy Crush, then this game is equally fun and addictive. (5 STARS) GENIES AND GEMS, the GENIES AND GEMS logo, the Rainbow Gem Design, the GENIES AND GEMS characters, and related indicia are registered and/or unregistered trademarks and copyrights of Jam City, Inc. and may not be used without permission. © 2020, Jam City Inc. All rights reserved.

Reviews & Common Issues: 5 Comments

By Flora Leigh

Was my favored game!!!

I’ve played and loved this game for a few years. The thanks I get is cheated on extra 5 moves I buy you never get 5. You get cut off 1 short of winning!! They just cut you off!! . Now I’m getting Kicked Out of the App in the middle of play and at the worst times!! It’s making it impossible to play a game that was my Favsrite!!! Most Frustrating! And A Pretty Poor Excuse!! Just bought an Hour of play and didn’t get Credited!! These things Keep happening more and more. I’m not getting credits where I should. I see this is happening with other people and NO help from Customer Service !! This is SO frustrating and takes All the joy out of playing this game and I’m at almost level 1400 . And not the first time up!! I’m sick of being Cheated and Controlled !!! This shouldn’t be allowed!! And I have put money into these little extra because they put you in a position where you lose a level for SO long you are cornered like one move to win but you Have to buy 5 moves to keep from losing the chance to finally pass the level!! I give !! Careful of this trap!!! Things are good at first

By Jus1nita

Game crashed after winning Level 1748

By the mere fact that I made it to Level 1748 indicates that I must really like this game. However, I was having a difficult time passing this Level that I finally broke down and spent 4.99 to purchase the coins in the piggy bank just so that I could get off this level. After using the coins to purchase more moves, I was finally able to win Level 1748, but the game crashed while the fox did his little happy dance, and did not advance me to the next level. While I’m aware that there may be system glitches from time to time, it certainly did not feel good to think that I have been swindled out of money just so that I could win a level that did not advance to the next level. I have reached out to issue my complaint! Hopefully my request to be reimbursed for either my money or the coins or advanced up one level will be honored.

By crabbynanny

Please fix the bugs

I absolutely love this game!!! I play it every single day all day!!! I had an issue with getting a package I purchased but after 2 days of waiting for support to reply I finally got credited most of what I paid for. I really really enjoy this game but I will not continue to play it if this continues. I have reached level 589 and had won a chest with 2 hours life and a gilded cross. I already had and 1 1/2 of life remaining when I won the chest but when I clicked on the collect button on the chest it bumped me to having five lives took away my 1 1/2 life and didn’t give me my chest. This is the second time this has happened. Please fix the bugs. I don’t want to give up this game but I’m not going to play and not get my rewards. It makes it very boring and not really worth playing.

By HcHoney77

Love this game.

First of all, I'm on level 2138 so I've been playing for awhile with no issues until the last update (5/3/18). At first it would just freeze and I wasn't able to make moves and had to quit the game, losing my lives in the process. When I contacted support, they said to check for updates, unlink from facebook and shut down my phone.. Power on and reconnect with facebook. That issue wasn't resolved. Today I try to see if the issue is ongoing and it's now somehow worse. It's so glitchy I can't stand it! The animation and responsiveness are terribly delayed. I give up until they fix it. Too bad since its my favorite game. 😣 UPDATE: Everything seems to be working fine again. No freezing and no glitchiness. Not sure how it got fixed but I'm sure glad it did!

By Beautys Queen

Long time player

I’ve been playing this game for a while. I remember when the multi color use to multiply the paws... long time, what I have found is that the game has certain cheats, like it will freeze when I’m almost finish with a level; and then I have to use a new life. It will still have a butterfly sitting. Oh the butterflies are not good if you have one move and one gold bar because it won’t go there. I have screenshots of the madness. I guess overall I keep playing so it’s addictive but sometimes I stop for weeks because of the cheats so there is a lot of little things that are not right, but how are they to keep you playing huh... I’m on level 2902

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