Contact Bitmoji

Contact Bitmoji Support

Published by on 2023-02-02

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How to Contact Bitmoji Customer Service/Support

Bitmoji Contact Information

Listed below are our top recommendations on how to get in contact with Bitmoji. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact Bitmoji. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).



NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Bitstrips



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Developer: Bitmoji

E-Mail: [email protected]

Website: Visit Bitmoji Website



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Reported Issues: 21 Comments

4.1 out of 5

By Marni

2 years ago

why do my contacts now show up? i can not longer use friendmoji in Imessage

By michael kaufman

2 years ago

All my family members have bitmoji accounts and have created avatars/stickers. I just ordered 11 mugs (Zazzle order#131755 164446748576) but received an order cancellation due to conflict with content guidelines. How can I proceed to create gifts for family members using their Bitmoji’s. HELP!!!

By Debra Fry

2 years ago

I have my first bitmoji account username “staker5”. I can’t open it because It’s too late that I forgot change my new phone #302-668-5002 from old phone #302-530-0530. Please give my reset password.

By Lila Gaitan

2 years ago

I have a friendmoji with my son on iOS, but once we connected his aviator is under my name and mine is under his name for our contacts. I cannot figure out how to fix this and I can’t figure out how to delete him as a friend.

By Kennedy

2 years ago

You guys should make a feature where you can take a photo of your outfit in real life and Bitmoji would crest the outfit and put it on your Bitmoji. Thanks!

By Michelle Botros

3 years ago

I can't log in. It told me my email/password was incorrect. They sent me a link to change the password. I successfully changed it. It is still telling me I have the wrong email/password.

By Donna Aviles

3 years ago

When I try to send a bitmoji on a text it just says it doesn't attach to Messages????

By Shannon

3 years ago

Every since i switched over to the iphone 11 pro my friendmoji hasnt been working on imessage or snapchat. My friends can use my Bitmoji in theirs but I cannot access friendmoji, it just says i have no friends. It has worked in the past with no problem. I have reset my phone, deleted apps multiple times etc. nothing has worked. Help!

By Lilia

3 years ago

Bitmoji needs more hairstyles. I really would like them to make a straight hair but the hair is right above the shoulders by the tiniest bit

By Caroline

3 years ago

Stickers only anchor at bottom of text. Is there a setting that will anchor them at the top of the text message because the sticker sets the tone for the rest of the text. I have tried using 3 different keyboards including bitmoji. No change.

By Julie Johnson

3 years ago

I am unable to get my 3D bitmoji to appear on screen. It doesn't show up in lenses either, can you tell me what I am doing wrong? I believe I have the most updated app.

By jamari

3 years ago

i don't have a device and can't get in to bitmoji i'm on a computer

By Mayela

3 years ago

I've seen really neat bitmoji's. How can I make mine look like a science teacher, with a lab coat and holding a flask?

By Cathy Gordon

3 years ago

I have a smartphone and when I try to text with a bitmoji included in the text, the email will not send. I can send messages using line, but when I text, the text does not send.

By Dustin

3 years ago

I need some help. I have updated my bitmoji on my phone in the app, but when I use the chrome extension it will not update to my new bitmoji. I just need to change the clothing and I know I cant do that on the computer. How do i get the account to update. Please help.

By Delores E Dousias

3 years ago

My first bitmoji screen on Google Chrome has me click on my icon, which opens a new window but it just keeps spinning. I can't get any bitmojis into my Google Classroom.

By Abi

3 years ago

I am very angry! It is a very wonderful app but I’m just mad because the male has an option for a floral Hawaiian shirt, and the women do not! Women should have more variety in clothes along with the male. Men and women should be able to dress however they not want not be subjected to a specific type of style.

By Emily

3 years ago

I have salt and pepper gray hair, I want options for my gray hair!!!

By Kool_Dood_098


why are we forced to gender our bitmoji?

I like bitmoji a lot, you can make yourself or how you wish to be. however, i have a problem with it. im not a big fan of having to choose the gender of my bitmoji. my bitmoji shouldn’t be limited to female and male. if i chose the female bitmoji, it would give me a chest even if i chose to not have one. the male bitmoji is awkward and doesn’t match with me, so i have no choice but to go with the female one. having a non-gendered bitmoji would make this so much easier. if snapchat really was an ally to the lgbtq+ community, they would think about non-binary people, agender people, and others who don’t think of themselves as male or female. here’s an idea to get rid of the gendered bitmoji: just combine all of the choices into one. for example, instead of seeing male and female when you first make it, it could just be “make your bitmoji” with a blank person. all of the previous options could be on it. my biggest issue is the chest, though. i chose to go with the flattest chest, but it still gives me a chest with a shadow. it makes me uncomfortable because it’s not me and it’s not what i want to have. i enjoy making myself a lot, so i hope you can understand and take my suggestions! :)



By Shadow Pacific


Clothes, Jewelry, and Accessories

The bitmoji app is great and fun to use while texting friends or using Snapchat. However, I have noticed a few flaws that could be improved. For example, the clothes are difficult to find and the accessories are limited. First, searching for clothes is difficult. I use to be able to search up different categories for outfits, but now I have to scroll down and try to find different categories that way which takes long and is a pain! I also noticed that they get rid of clothes that aren’t in season. Now, if I wanted to put on a Christmas sweater the day after Halloween or I wanted to put on a Halloween outfit in August (early I know but I get excited) I can’t because the option won’t pop up until closer to that time. The option of necklaces and bracelets is nonexistent. I think it’d be something nice to add and would complete some of my outfits. I was very happy to see they added earring, but we could still use some more jewelry. Also, what about scarfs? I like to wear plaid scarfs with plain sweaters and jeans in the winter. I’d like my bitmoji to have the same cute outfits. It may not be necessary, but it’d certainly be a nice touch. In conclusion, this app is fun to use, but it could use some improvements. I highly suggest you listen to what I listed above and fix these flaws. Without the flaws I listed above, this app truly would be great.



By Fashion Story Reviewer


Room for Improvement!

Wow! Bitmoji is a terrific app to use and I absolutely love it. My family, friends, and I have competitions to see who can go the longest only talking in Bitmojis. Amazing app! A few things are limited though. I role play in Bitmoji (weird, I know) so I would love to see some updates in headgear and clothing. In some Bitmojis, it changes your outfit (bride, groom, puppy), so I would love to see those outfits available for use in the wardrobe. Any long dresses would be much appreciated! Also for wardrobe, it would be cool if you started by either looking at featured outfits or choosing a brand (Black Label, BitmojiSun, Brrrrmoji, etc) so you wouldn’t have to scroll all the way down. My biggest complaint; Snapchat. I would LOVE to use 2 player Bitmojis and Bitmoji Parties in Apple messages or texting! However, I’m sure there are lots of people like me who don’t have Snapchat or aren’t allowed to use it (kids)! So please try to let some other apps allow 2 Person Bitmojis and Bitmoji Parties! I am completely aware though that, being owned by Snapchat, Bitmoji is trying to advertise Snapchat. One more thing- multiple Bitmojis! I have lots of friends and they all say “Oh, do a Bitmoji of me!” And I have to say “I can’t, it would overwrite my data. And you’d look terrible in Bitmoji Classic LOL.” Please improve game! Still sad Bitstrips got canceled! Stay safe! 😷😷😷




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Why should I report an Issue with Bitmoji?

  1. Pulling issues faced by users like you is a good way to draw attention of Bitmoji to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
  2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a Bitmoji customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Bitmoji.


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