Bird — Ride Electric Software

Bird does more than rent customers scooters out, they help people out. Offer discount program for commuters. Customers service is over the standard reputable, they respond as fast as they can and that’s not an hour or so. It’s under 30 mins or less. Average for me it’s 3-7 minute they respond with concern, check to make sure I’m ok, offer what they can do for me. Beyond corporation metaphor image, they take humanity actions. They help out. Scooters always get maintained, spite of sour lime, I have almost gotten run over by cars and bus few times, almost crash into wall because lime is behind with maintenance. I am proud of their company spread across the world. But maintenance here in America....I don’t know. I never had problem with bird. I wonder why I love birds now? Sign up with bird. You won’t regret it. Make sure you got something in your pocket and they will provide you excellent service you need.

So first off, I’ve had around 20 rides and loved all but one (the scooter was damaged but you can report things like that easily in the app). It’s FAST, FUN, and so convenient! Best of all? The price. Phenomenally low costs, I joy-rode around a park with my mother one day for over an hour, and we each paid less than $9. That system was put to the test today when I took an emergency Bird and made it to my meeting just in time—naturally, I forgot to lock it and presumably left the meter running so to speak. I realized this an hour later and checked the app ready to be disappointed, but it recognized that 40 of the minutes it had been unlocked were spent immobile and I was only charged for the time I actually used it. Incredible system!! It’s how things should be, but how they so rarely are; keep it up Bird, and don’t mind the bad press, you are loved.

This is a fun side gig, and I love riding the scooters. The app is fast on iOS 12 and it seems like this has really good potential! However: People are straight up stealing them. Just 2 days ago I saw a delivery kid with a U-lock on the bird he was using. People are hoarding them on private property and using them like personal scooters, which makes collecting them to charge really hard or almost impossible. Or, maybe they’re hoarding them to wait until they lose battery to get a higher price for charging them? Either way....I think you all should figure out a way to combat this. Maybe do what the grocery stores do and lock the wheels outside a certain radius or after a certain time. OR maybe impose fines for keeping a bird past a certain time once unlocked, or make the alarms a lot louder. This would make things a lot easier for you and us!