Contact Apphi Support
Published by Apphi on 2023-09-06 About: Schedule, manage and autopost for your
Instagram/Facebook/Twitter/TikTok/LinkedIn/Pinterest/Google Business.
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How to Contact Apphi Customer Service/Support
Listed below are our top recommendations on how to get in contact with Apphi: Social Media Scheduler. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact Apphi: Social Media Scheduler. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
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Developer: Apphi
E-Mail: [email protected]
Website: Visit Apphi Website
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Reported Issues: 35 Comments
By Emily
3 years agoIS THIS APP A SCAM? I HAVE PURCHASED A YEARLY SUBSCRIPTION ARD $150, ONLY USED IT FOR ABOUT A MONTH & THEN IT WENT UNDER MAINTENACE FOR AS FAR AS GOD KNOWS WHEN. WE WANT A REFUND! WHY WOULD WE PAY WHEN APPHI CANNOT PROVIDE THE SERVICE?!
By BBav
3 years agogot a Notification saying they will be back online soon. They comped me 3 month also!
By Lydia Boucher
3 years agoI paid around $300 for a yearly package and only enjoyed 2 months of it and customer service isn't responding with an update or a refund.
By Mackenzie
3 years agoI need a refund immediately. I paid for a year and 2 weeks later the system shut down
By Daniel Richards
3 years agoWhat can we do about this "Under Maintenance" issue? We can't go on paying for a service that we can't use. No response from our emails to customer service either.
By Brooke Ingalla
3 years agoApphi sent a late email out saying that their app was under maintenance. Its been under for WEEKS, still haven’t heard anything back, there is no other contact & i paid over $300 for a yearly subscription and i only used it for a month. seems shady to me.
By Kresha waldrop
3 years agoHi-I signed up for the pro version of your app to the tune of $300+ In February. It is now the end of August and your app hasn’t worked in weeks. I’d like to cancel my subscription, get a prorated refund and some kind of explanation for why there has been zero communication.
By Courtney
3 years agoI have been without the app for several weeks! What is going on! I need a refund!!!
By Hayden
3 years agoThis app has been down for weeks. We renewed our plan and then it 'Suspiciously' went offline. We have contacted customer support to no response. We are chasing a refund and will never use this app or recommend it again.
By Dayna Moore
3 years agoI purchased the premium that was around $150 and now the app is down before my year was up. How do I get a refund?
By diana
3 years agoI also purchased a years subscription in May. Look at this Facebook group to ask for Apphi refund: https://www.facebook.com/groups/240215047040726
By So Mee Choi
3 years agoThis app has been under maintenance for weeks now.. for now i have canceled the subscription but i would like to receive a refund. The reason for it is also because of its poor customer service. I havent received a single response to my question..
By Kayy
3 years agoPurchased a years subscription 5 months ago. When I got a new phone in July and tried to redownload the app, it didn’t exist in the Apple store. I thought it might be an update. So I check my old phone, then the app wouldn’t open. The desktop version stop working, when you log in, takes you to a google doc questioner AND THATS ITTT ! They gave us no email or indication that something would be happen with the app And there’s no way to contact them for a refund. This was one of the best apps and now it’s the worst simply for their customer service. I’ve been trying to get answered for 2 going on 3 weeks!!!!!!!!
By Marian
3 years agoI’m not sure what’s going on with this app. Apparently it’s under maintenance but it’s going on 5 days now. How long is this going to take? I’ve contacted customer support and no response. I’ve lost all of my planned posts along with captions. Any recommendations for an app that has similar features?
By Paul
3 years agoSuch poor customer service. Haven’t told us how long the app would be down, won’t respond to messages. I run pages for multiples clients... all my prepared content on the app is all gone... its outrageous! Looking around for other options pronto.
By Jrena
3 years agoI have paid for a yearly package and have 7 months remaining! This is absurd service! I have not heard back about their reason or when the app can be up and running again! I feel like i have been robbed!!!! Any suggestion anyone???
By Deanna
3 years agoHas anyone heard back about when maintenance will be over?
By John
3 years agoIt seems like these guys might be going out of business, why else would they not be able to get back to anyone in over a week?
By Kimberley
3 years agoI only subscribed for Premium use 2 weeks ago and I was loving the app up until last week when it began saying the app is under maintenance. The app is fantastic but not worth paying the $37 a month i'm being charged if it doesn't work. If this is not rectified by Friday I'm unsubscribing
By Caroline
3 years agoI paid for premium service and the app has been down for a week! I loved it until this! Not sure what to do- please help!
By Penny
3 years agoHello I paid for the full year and the app is completely down over a wk now I would like a full refund if it’s not back up ASAP!!
By Sam
3 years agoThis has happend to me also. The app is no longer on the app store!!!!!!!
By Adams
3 years agoI think what we have to do is report them to paypal and our banks to get the money we paid for
By Sunny Sunshine
3 years agoApp under maintenance? Why is Apphi Support not getting back to me? I've emailed them twice so far and they've been down for about a week. Communication would be great!
By Kelley
3 years agothis app has been under maintenance for over a week and we pay for scheduled ads that cannot be set...... how do we go about getting a credit for the days that your app has been down?
By Lola Wood
3 years agoIs the app still under maintenance?
By Ed Hennel
3 years agoI love this app but only when it’s working! What’s going on Apphi??
By Joris Mitkevicius
3 years agoDear Apphi Support, How long is the maintenance going to take? If it's going to take a while, I might as well switch to an other instagram scheduler. Thanks
By Sarah
3 years agoHow have they not provided an update on the maintenance / how long it is going to take? The only thing I was sent was a cryptic email. This is outrageous service, and we all deserve our money back. Has anyone found a way to get in touch with customer service?
By Mardia Williams
3 years agoHello, I paid over a $150 for this app and service has not been delivered. The app also been under maintenance for weeks. I'm requesting a refund
By Grant
3 years agoThis "maintenance" has been going on for almost 5 days now. I'm paying the premium price and I have not received any customer service and now am fearing the worst that they just scammed everyone in the app to be trapped in a subscription that can't be cancelled.
By Andreanna Seymore
3 years agoWhy has this app a stopped working and website down?
By RococoMLS
Good Idea, Bad Suport
I got this app to help manage more instagram accounts than the app lets me use. I paid for it for 6 months, and it did work quite well, so by that token, it’s an effective app. My complaint is with the services. I found a workaround that I can do for the other accounts that doesn’t require me using the paid service from Apphi, so I wanted to cancel it. I repeatedly emailed asking for them to cancel, after unsuccessfully being able to cancel through the app. They refused, said I had to cancel through the app, even though it wasn’t working to do so. By the time I finally was able to use another device to cancel, I had paid for an additional 2 months of an app I was not using, which I believe is why they make it so hard to cancel. The customer service was not helpful, and was unable to answer anything but with the same two sentences they’d obviously been coached on. For this reason, even though the app was useful, and I might have considered using it again in future if I needed more multiple account access, for that reason I will not be using it again.
By pcl_hou
From great to worst to thieves
I have an instagram account with 65K followers and we promote local business on it. We had all our posts scheduled on this app and all of a sudden they disappeared. They simply deactivated their social media, removed the app from the App Store and deactivated their website. There was no way to contact them. We went to Twitter and to our surprise a lot of people were in the same situation. There were people that had 100 clients accounts with posts scheduled for the next couple months and their posts simply vanished as they had no way to access the app. Some people had paid 1 year in advanced and lost their money. We were on a monthly plan so we immediately canceled it. However, the damage was done. We lost a lot of good clients because of Apphi. After a lot of research my best guess is that instagram discontinued their Legacy API and that messed them up due to their lack of planning and in turn they turned our lives upside down without notice. We tired to contact the owner but he does not reply. Now they are back with little to no features and with no excuse other than we give you 3 months for free. What a joke! Please be aware that if you place your business in their hand you will end up disappointed. They really don’t care and they can at any moment vanish with your money and content and quite possibly get your social accounts blocked.
By nicksjkdie
DO NOT USE THIS APP! Find a better one
This app is useful if it actually posts to your instagram without you having to do it manually. Worst customer service ever! They make it incredibly hard to cancel your subscription. I got charged for a yearly subscription of $120 when it’s been months since I even used the app, and didn’t approve the transaction. When I contact customer service they were extremely unhelpful, and unwilling to refund me all my money during a time of hardship. I’m struggling to put food on the table for my family during this pandemic, but all these owners care about is profit. Sadly, I’m not the only customer this has happened to. I highly recommend finding another app that has the same function that actually cares about its reputation and it’s paying customers.
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