Contact Amazon Store Card Support

I don't think I've ever had a worse banking experience. I tried several times to make a payment, but for one reason or another it wouldn't go through. I don't know if the problem arose from Synchrony, my bank, or me myself, but the real frustration began and continued when I tried to get support. There seems to be no way in the app to contact support except by phone, and we all know what that means. Sometimes the person on the other end was very difficult to understand (combination of British pronunciation on top of an Asian accent), or they were of no help. Most frustrating was that there was no way for them to communicate whether or not a payment had gone through before a notice was sent of late fees charged. Also there seems to be no way to close the account after I sent a check by mail and requested it to be closed. So I will forever be receiving notices of my $0.31 credit which is apparently not available. I just hope no one is able to hack into my account and create more problems.

When I make my $50 payments, the balance reflects that in two days. This time I made a payment of $225, trying to ge my balance down so I can use my card to purchase what I need for this week. It has now been 6 days and it still shows as the card having reached its limit. When I called in, they tell me that it takes 10+ days to clear so they can make sure the money is in my bank account. The money has been taken out of my account for about a week now. The agent kept saying ‘we do this to ensure that the money is available’. If the money was already taken from my bank and on this app it says it processed and went through, why is it that I’m unable to use my card at all??! Customer service was no help, so don’t even waste your time.

This app barely does the basic things it’s supposed to do properly. And generally not very well. When a purchase is made, your balance is updated immediately, but it takes time to show what the purchase was for. Sometimes so long the purchase has disappeared from recent transactions before you can clearly see what it was for. And if you make a payment, your balance is not updated immediately. A payment can even leave your recent transaction list and still show an outdated balance weeks later,leading you to believe a payment is still needed to pay off balance. And when you make another payment, eventually your balance goes negative when your two (weeks apart) payments are finally applied to your account balance and the balance finally updated properly. And this issue has been reported multiple times to their built-in feedback system for many months…without the issue being fixed. App needs a lot of work.