Contact Alarm Clock HD Support

I like to read reviews and choose things based on highest rating from most people. Unfortunately, I didn’t see that all of the glowing reviews are from previous versions of the app. In the last year they started to change, and I’ve been finding out why. This morning is the 6th or 7th time that my alarm failed to make any noise and wake me up (I’ve been using the app for several months now). I’m a teacher so more often than not, I keep my ringer on vibrate and don’t bother to switch it on when I’m not at work. It appears that (sometimes?) the app requires the ringer to be on in order for the alarm to sound. Most of the time a little warning message pops up saying that the alarm won’t sound because my phone is muted, so I remember to turn it back on. Sometimes it says that the alarm won’t sound when muted unless the phone is charging. Sometimes it pretends everything is fine until morning when it makes no noise at all. On these days, half the time it indicates that it’d been “going off” for an hour and (I’m presuming) has snoozed itself enough times to just stop trying. The other half it’s like I never set an alarm - no indication anywhere that anything happened at the time my alarm is set for. It’s heartbreaking because I wanted something that I could customize, and this was perfect! It’s too much of a gamble to be worth it though - alarms need to be consistent, and there’s truly no room for the possibility of it not going off.

The one star is for the current version out there in the past you’ve been a 5. I have used this alarm app for years over the built in Apple one and never had an issue until this morning. Sorry to say the issue forced me to delete the app so I could use my phone. This morning the alarm did go off but muted my phone volume so no alarm. This caused me to sleep in and because the alarm had muted my phone I didn’t hear the calls from my work wondering where I was. When my internal body clock woke me I was already an hour late and could not access my phone because the alarm app was looping and kept setting off the muted alarm. If I came out the app the volume indicator was also looping and showed the phone as muted and a constant notification alert that the alarm was going off. I switched the phone off and when it rebooted went straight into the alarm sounding. Once I entered my password it went straight back into the alarm muted loop. With some difficulty I managed to get the app deleted as all attempts to stop the alarm failed. Let me know when you fix the bug as you have a good product that I’ve used for years with out trouble and I’m willing to give you another chance. Everyone is allowed an error just can’t trust the app until the issue is resolved.

DO NOT DOWNLOAD IF YOU WANT TO WAKE UP! Not sure what is going on with this app lately. I have the paid version and I’ve been using it for years. My kids use it for school and work as well. The past 6-9 months have had lots of quirky issues. Unfortunately, it’s become more and more unreliable and this past week was the last straw when it caused my daughter to miss college classes, me to be late to work and for my son to miss one of his basketball games because it froze and never woke us up!! This past week I have woken up to seeing the snooze and stop buttons on the screen but no sound and the buttons could not be pressed. Another day similar situation but I was able to hit snooze but had to hit it several times for it to start but then it froze and never went off. Yesterday it froze at the alarm time with no snooze or stop buttons and no sound. So disappointed! I loved this app. It was simple, easy to use and reliable. How hard is it?! I just want an alarm clock that works and now I’m thinking I’m gonna have to go back to the good old fashioned alarm clock and not my phone.