ActiveCampaign Reviews

Merge destitute is broken. Quote from AC support: “ we consider there is a 'conflict' whenever at least one of the contacts has a value for a field, even if the other contact does not have a value for that same field. “

This is product madness! Example - I have a contact with an address & one with a phone number, gender, etc. Two totally different data sets, 2 different contacts. With this, I have to pick which group of data I want to keep in the merge. Will update my review once AC functions like any basic $5 CRM

When you first login, instead of seeing your lists listed right there, you see your number of contacts and actually have to search for the specific contact?! Amazing choice, all I need is an app where I can click on a list, see all contacts with most recent on top, click that contact, call them back or email and make a note... I believe this would have been the most obvious first iteration, would have loved to have been in the meeting where they somehow talked themselves into way over complicating it. Really like Active Campaign, just needed it on my phone.

I would have given 5 stars but it baffles me that you can’t send an email to a contact and Cc anyone else. It makes the email function useless for us for anything other than sending campaigns. It would be far more useful if we could also use it to track direct communications with our clients, who usually come in groups of 2 or 3 people because of the nature of our business. We would also like to Cc other team members. I hope AC fixes this.

After signing me up for the wrong tier for over a month they finally got me on the top tier plan by then I had been through a months worth of “training” (primarily told to watch videos) so my free month of training wasn’t at all organized no one had any idea what was going on. I stayed with them for a total of 3 months. Hoping things would improve after all it was supposed to be the backbone of my business. When I realized things weren’t going to improve I requested a refund ($200+\month) and was granted one month refund then they stopped taking my calls and responding to email. Definitely felt like a cash grab more then a helpful service.

ActiveCampaign is worthless if you use this app to send campaigns or automations. You can’t see campaigns, reports, automations, segments, etc. I’m amazed that they don’t have a simple app to show that for their other clients.

And really, it wouldn’t be so bad if I could easily view the info through Safari and log into my account via the browser. But their mobile version is awful definitely not optimized well so a simple app (that is not only focused on “Deals”) would fill that gap.

I recently switched to this app from another service for my email list and campaigns, and it’s a big disappointment to not have my account information readily available on my iPhone.

ActiveCampaign is really useful for checking how many subscribers you have. I also like the new update that allows you to see campaigns. I talked to the developers of ActiveCampaign and I have confidence mobile users will get some incredibly useful features like automatic resend to no opens soon.

Despite spending nearly 50 USD a month, it’s unfortunate that ActiveCampaign is not available to non-CRM clients. I am just a solo entrepreneur, who could greatly benefit, but not moving up tiers with Active Campaign and will be looking for a company that can at least offer a mobile access to paying clients in 2018.

Extremely useful when you’re away from the computer, especially the new campaign reporting features!

I just recently switched from Mailchimp to this app and I love the web-based app. However, I find the mobile app lacking in functionality.

One thing I really like about the Mailchimp mobile app was you could edit and send campaigns from it. There is no such functionality with the this app mobile app. I hope you add that functionality soon!

Absolutely useless when it comes to actually working with the program. I would call this more of a dashboard than an app. You can see your customers and sales and communications. But want to do anything about them...useless.

Can’t send messages, emails, campaigns or automations from ActiveCampaign . Can’t see or edit any of the ones in draft. Can’t create new ones.

In 2021 it baffles me that this is the level of capability.

The recent updates have really made ActiveCampaign more usable. I’d love if they added automatic call/text tracking like Pipedrive’s app does. I just use a second SIM, not a call service, so I don’t have a way to integrate unless ActiveCampaign were to pick it up.

What I believe is missing:
-list of recently added contacts, in addition to a search bar. This way we can take action on new contacts.
-ability to search tags and custom fields of contacts
-automation to create a task when a new contact is added so they don’t get lost thru the cracks
-I can’t see everyone’s tasks, I can only see my own. There should be a toggle switch to see all tasks.

After having used infusion soft, HubSpot, Copper CRM and even a couple other programs I really liked like active campaign the best

I love Active Campaign but it needs major improvements with UX and mobile-friendly usage. ActiveCampaign would be better if it allowed the same options as the desktop version does.

Please add an option to redirect links to the mobile app directly

Edit: developer reached out to assure me this would be added, and was a part of their roadmap. I’ve updated rating to account for their responsive development team

The account logged me out and it won’t let me log back in. I have an extremely important and time sensitive campaign to send out tomorrow morning. When things like this happen we need more information and we need a way to contact somebody that doesn’t rely on waiting for an email

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What a disappointment compared to other email campaigns like male chimp. ActiveCampaign doesn’t show me at all about my latest campaign, or shows my lists. It just shows the search box they have to search directly for somebody specific. Doesn’t show you any of the analytics or any of the data it’s pretty much a waste of digital space.

I use Active Campaign for managing my email list. I thought it could also be used as my CRM since I’m already paying a monthly fee. ActiveCampaign doesn’t have any useful CRM features that I can tell.

Developers- please create an app for email campaign management! That’s your business after all. The mobile version of your web site is almost impossible to use.

The only way to find contacts is by exact search. Why can't we filter all contacts by tags? Why can't we see companies? Why can't we just browse all?

ActiveCampaign is super awesome because you can manage your entire business from your phone..

Lets you see deal tasks and contact tasks, but doesn’t send push notifications when a task is do. This is an essential missing ingredient that would make this mobile app from average to killer!

I used to be able to see deals, mails sent, etc. Now I only see contacts. Is “Deals” coming back?

I only see a contacts section and it’s blank but days I have X amount of contacts but have to search by name for them to show up. Don’t see options like the screenshots show in ActiveCampaign download.

Echoing Luke Allen’s review, the choice to make me execute a search to find a contact instead of just showing me a list of contacts makes ActiveCampaign unuseable for me. I’m also stunned at this UX choice: under Contacts I should just see all my contacts sheesh.

Too scaled down to be of any use. Not sure why the functionality would be so limited vs online. It would be useful to minimally be able to add contacts with tags or scroll through all contacts (instead of typing a contact name and see their limited info).

No ability to manage lists and campaigns is a given. But you can’t even search contacts by tag. ActiveCampaign is not all that useful.

The this app CRM fundamentally changes how easy it is for me to update my deals on the fly. Game changer!