8x8 Work Reviews

8x8Work is really innovative and convenient for those that need to take work calls on the go. However, I wish the option to FaceTime people was not on the call screen. My cheek FaceTimes clients unfortunately often and then they try to FaceTime my cell number back and I don’t like that. I also would like to see an option to separate the calls from my cell call log and only see work calls in 8x8Work . Because it is easy to accidentally call a client back instead of my mother. Especially when my toddlers clumsy fingers are trying to make calls. And my personal calls get lost in the 65 work calls I get a day. Other than that 8x8Work is always lagging. It gets frozen on screens and won’t let me answer calls. Sometimes I see calls coming in on the computer app but it isn’t ringing through on my cell app. And the vm takes a while to update. 8x8Work has great features and potential to be a trail blazer. But there’s some key things like mentioned here that could really turnaround my overall view of 8x8Work and it’s overtaking of my cell phone.

I have been using this product for a few months now and I have found that the voice quality and functionality of 8x8Work are just fine. My major complaint is how difficult it is to provide feedback and get answers to when certain features will eventually be available. My business relies on SMS as well as MMS for communicating with customers, and I am a bit frustrated that I have to go to a third-party in order to accommodate picture messages outside of this interface. I switched from ringcentral because I was not happy with their technical support and lack of certain basic features but it at least supported MMS out of the box.

My only other issue is VM lag sometimes during playback and transcription. I wish transcripts were shown in the desktop app instead of via email.

Overall I’m happy and sticking with it.

Please go back and reread my previous feedback along with your “developer response”.
My complaint was specific to this iOS app and I even clearly stated that the mobile app does not have the same transfer directly to voicemail feature that is on the desktop app and desk phone and you sent me a link directing me to instructions on how to transfer from a desktop app and a desk phone. The same thing happened when I called your tech support, it’s like no one understands that there are three options for using this program (cell phone app, desktop app, and desk phone) and two of the three ways give you the feature but the third (the cell phone) does not. Hence my review being in the AppStore, and specifically stating that it was for this mobile app.
Again, let me restate it: the desk phone and the desktop app have a feature where you can transfer a call directly to another extension’s voicemail, but the iOS app for iPhones does NOT have this same feature.

8x8 has a great bundle of features. I have our business with 10 phones, 5 in California and the other 5 in Washington state plus a FAX on OBI300s at each location. Easy to change things like how many rings before calls go to voice mail. Backup transfers if the Internet goes down so we don’t miss a call. Yesterday, I added an extra extension to our ring group for extra coverage, then took it out when we didn’t need the extra coverage. Voice Mail with the beta voice-to-text is a big plus too. I especially like using the 8x8 APP on my smart phone and using the feature to switch the call from my desk phone to my cell phone and back. Initially setting up the system was a bit difficult, but once I got the hang of it, it was smooth sailing. Thanks 8x8

We have attempted to use 8x8Work across a few Apple devices, and for all of us the issues seems to be the same, high rate of freezes (8x8Work simply crashes).

We attempted to re-install gathered feedback from all of our employees, but. The fact is every time you open 8x8Work , you have a higher chance of it crashing than working. And if you are successful after 2-3 attempts of re-booting 8x8Work , it will freeze most likely when you get to switch between voicemail-phone-messages.

Update: I have a feeling that 8x8Work is becoming worse with updates instead of being improved. Once they added the “dark mode” 8x8Work would act ridiculous. I tried to delete and re-install it and it still gives me trouble. Biggest frustration is that I turn off notification on call from 8x8Work until tomorrow and it still rings the phone. I deleted 8x8Work , installed it again and even without logging in it rings my cell phone through my app 😳. This looks like a big security flaw! 8x8 crew!!! Address this issue asap!!!!

This service is great, in theory. However, I attempted to port my existing numbers into my 8x8 service and have been met with nothing short of a complete failure on the part of 8x8. I have tried over ten times to use the online porting service, and each time, I get halfway through and hit Continue, only to be given a blank page. No errors, no anything. Just a blank screen. I have tried in multiple browser to the same effect.

I then contacted customer support and spoke on three different occasions for over four hours, with no resolution. I am told to add comments to my Case via the support page in my portal, except the support page does not show my cases. Now their AI chatbot Otto will not even give me customer support phone numbers, not connect me to a live agent.

So again, in theory, this is a great service. In practice, I can’t even do something as simple as being my current numbers to the service. And when I try to get help, no one can even figure out how to do this simple task.

My previous review (listed below) had me frustrated with 8x8Work . Since the pandemic, the improvements on 8x8Work both phone & computer are amazing. From time to time you get a delay when talking but overall nice upgrade from the previous version.

First review

It’s convenient... when it works. I hate that it delays or drops my calls. What really bugs me is that it only rings once and then it goes into VM. I think 8x8Work overall needs a lot of updating but I see on the last update some of the issues have been cleaned up but there are a lot more that needs to be fixed. I also wish it would push to my Apple Watch. Please make that happen.

As a small remote business we greatly benefit from the amenities of a VOIP system. While 8x8Work functions, it has its quirks including freezing/crashing, occasional notifications not been pushed, and the lack of service. The lack of service is very frustrating when transitioning from Wi-Fi to Cellular data or vice versa. This leads to a number of dropped calls should one forget to turn off Wi-Fi. This should be a must for remote work forces. There also appears to be discrepancy between the desktop and mobile app with respect to voicemails. This is most notable when deleting a voicemail on one platform. Not always does it delete on the others. Lastly I would mention the lack of ability to customize voicemail, text, and ringtones. This would be beneficial to decipher the priority of the incoming call or message.

I used 8x8Work for my business so I didn’t have to carry 2 phones.

PROS: Great concept, app is easy to navigate, calls/texts are separated out from personal calls/texts

CONS: Website is difficult to navigate, confusing when setting up account, you have to use the website to change settings/cannot use 8x8Work , trying to find help on the website is pointless especially if using “Otto”, calls lag, service is not always consistent, the bills do not make sense, the billing department cannot explain their bills, and the BIGGEST issue of all is that I have not received text for more than 3 weeks now. Support cannot figure out the issue. I’ve had test texts from multiple and like carriers and support cannot figure out the issue. Switching back to using two phones or exploring other services.

I’ve had this service for many years and just haven’t been that satisfied. While customer service picks up all the time, they are rarely helpful. I’ve tried to switch service but was number isn’t portable so I’ll have to start over and that won’t work since I use this service for my business. Also the cost is ridiculous. The taxes are nearly the same as the two lines. 8x8Work works sometimes and I have multiple phantom numbers that I shouldn’t have so my clients have several numbers for my office when there should just be one number. This service gets the job don’t but with allot of issues. Att is cheaper and offer the same thing. Do your research because you may be stuck with this service unless you don’t mind switching numbers.

8x8Work is very convenient when working from home – your iPhone becomes your 8x8 extension. Audio quality is very good in both directions, much better than cell phone quality.

On the downside, we do have misgivings about 8 x 8 itself. Our needs have changed and we’ve been trying for two years to work out a new plan with their sales people, who do not return calls. It’s weird.

Update 4/2/21 -i’ve called four times in past two weeks to request account review. Reached a human once, promised call back, left messages, recording promised call back in 30 minutes, no one has called back.

We’ve been working with this company for less than a month and already want to leave. We were told by the initial sales person that more than one person can text from the same phone number and be logged in at the same time which is what we relied on when we signed up despite this company being more expensive than their competitors. Less than a month in,We are already finding issues with the services that were promised to us and with communicating with customer service. We were supposed to have a configurations call today and never got a phone call. I strongly believe that how a company does anything is a great indicator of how they do many things and so far first impressions have not been good. I am calling their company now to cancel our services

We have been using 8x8 including this mobile softphone app for several months now (80 employees) - pbx is extremely stable, call quality is excellent (8000 calls made so far, not a single call dropped). Outsourced tier 1 support is not great, however, after a while you will learn how to manage without them, since huge majority of issues - are transient, there is no fix or you can fix it yourself. I will add that we have evaluated their closest competition extensively - and i mean it (cloud pbx / saas) - and 8x8 offers the best mix of enterprise features, for companies considering jump from on-prem to cloud/saas.

My biggest complaint is that when calls are forwarded to your phone, they very quickly switch over from the 8x8 designation to just a phone number. I’m not sure why it ever switches at all. This causes me to either not answer bc I don’t typically answer calls on my cell I don’t know (unless they are under the 8x8 designation) or on the odd occasion I do answer, I don’t answer with my work greeting which confuses people as to whether they called the right place. Why can’t you just ring through as an 8x8 call the entire time? I thought I’d get used to this but I haven’t. I also wish there was just an out of office option I could set for a certain amount of time rather than having to select do not disturb and then remembering to go in and turn that off.

Worst phone service in history. I had an older 8x8 phone that worked just fine. I left for vacation and moved my office calls to be forwarded to my cell. When I got back from vacation I noticed my older 8x8 phone wouldn’t work anymore. 8x8 told me that they don’t support the older phone any longer. I had already purchased two new 8x8 phones, but 8x8 couldn’t figure out how to get them to work in my office. The older phone worked just fine, but the newer phones wouldn’t. After spending more than 10 hours on the phone with customer service over seas, I have given up. Even the call forwarding to my cell phone only works half the time. Terrible company with terrible service. I would avoid this company like the plague and if you own the stock, sell it!

8x8Work works well for me as I’ve been working from home since March. However, there is one major problem with it that resulted in my 3-star rating: If I am wearing headphones when I make a call (which is most of the time), the tone volume as I dial each number is completely maxed out and feels like it’s literally damaging my hearing. The call volume is normal after I dial, but it is absolutely unbearable while I am dialing. That needs to be fixed.

Update: Uninstalling and reinstalling 8x8Work fixe the issue. Updated my rating to five stars. Thanks!

the software and app itself are all great when setup correctly. but heaven help you if you need customer service because you probably won't get it. most incompetent support I've ever had to deal with, and I've talked to all manner of software vendors, ISPS, etc. even when I point out that they are wrong they just continue to send links to irrelevant documentation. our only saving grace is that our Account Manager is absolutely fantastic and can usually straighten things our for us. we are screwed if he ever leaves.

Would love for the desktop app to talk to the mobile app. What I mean is when I clear my calls on the desktop app they dont clear on my phone. Perhaps theres a setting I havent found that will do this. If not it would be a great feature. Another item would be if my forwarding is on and a call gets forwarded it would be great if it was listed that that call was forwarded. I tend to go through my list after meetings to make call backs but most of the time my co worker answered because call was forwarded to them during my meeting. I have no way of knowing this and end up making unnecessary calls.

I can get on 8 x 8 on my IPad , only thing that doesn’t work right with it is my wireless headphones, the headphones show being connected but when you receive calls or call someone instead of the call coming through the headphones it rings on the iPad. Nothing comes through the head phones, I tried to go in and change the settings in 8x8, nothing to switch it to headphones. Only able to speak through speakerphone. My headphones are connected and I can use them to do zoom calls with no problem. Wireless headphones don’t work with the 8x8 on iPad, 2nd wireless headphones I’ve tried. They work with everything else except with 8x8.

When we were sent home last year to work from home, I was having all calls transferred through to my personal cell phone and had to make outgoing calls from my personal cell phone. I really didn’t want the world having my information. Once I got all set up with the 8x8 app, I can control what days and times calls come through to my phone and when I make calls, it’s as though I’m using my work number. Couldn’t be happier about that.

Every update makes 8x8Work worse to use. 8x8 doesn't care, because they don't have to.

CallKit integration is perhaps the worst thing Apple has done to us. I DON'T WANT my work calls mixed in with my personal calls and 8x8 doesn't give us the option to disable CallKit like Skype does. Too much work is my guess.

Virtual Office rings when 8x8Work was closed, not in the background, but CLOSED. 8x8 tries to sell it as a feature! Total garbage.

My extension started dumping to voice mail when I was running Virtual Office. Even when one of the call pools was directed to my handset. 8x8 says reinstall 8x8Work , which is the kind of useless "support" we get. The most recent update fixed it but as far as I know that ticket's still open. Follow up? What's that?

8x8 doesn't care because I'm stuck since I don't make decisions at my work. If I could trash this piece of crap I would, but I need it for my job. So why would 8x8 care about me? They don't. And it shows.

I asked my Director of Finance why we use this awful company, especially when he spends a few hours a week on their tech support line not getting a solution. His answer: they're cheap. And it shows.

Also works horribly with Apple Car play- people can never hear me and I always have to call them back outside 8x8Work . The text functions are also difficult b/c they don’t always deliver messages (both ends)... the other major frustration is that (and this has happened to myself and a number of coworkers) the phone rings at my desk for about a half of a second or maybe one ring. By the time I move my hands from my keyboard to the phone the call is gone and in my voice mail. NO- this is not a setting function, that was the obvious and immediate thought. Nope. Not it. Sometimes it just “goes away” but I’m currently dealing with missing most of my calls unless I have super fast pick up abilities!

I am using 8x8Work for my medical practice and we are in a horrible situation! The mobile App has HORRENDOUS call quality - so much so that I end up just calling people back on my regular cell phone without using the 8x8 app. Additionally, we have tried tweaking the settings of 8x8Work multiple different ways, but we get calls that just go straight to voicemail without ever ringing our phones. Comparatively, we have used RingCentral before for a previous setup, but went with 8x8 this time because it was cheaper. Looks like you get what you pay for :-( I am very displeased. I will be warming my other Medicial colleagues that 8x8Work is not stable enough to handle vital communication related to patient care. I can’t imagine it would do well with starting a business either!

I enjoy how 8x8 Virtual Office make separating business from personal while using one device. Simple and easy to use. I promote it to all my contacts and associates still using two devices. Clear calls are a must in my line of work and Virtual Office does not disappoint.

My only not so happy is on SMS not sending/receiving all the time and sometimes my contact list does not fully populate from my phone contact list.

Few inconvenient moments though overall a must have solution.

When working remotely, at times calls were on a lag, and it was awkward. It would also be nice if 8x8Work would work with the Apple Watch so it would ring through to the watch when my phone is on silent and out of sight. Other than that, it’s pretty nice to be able to have office calls ring to my cell and coworker be able to chat with me, no matter what office I am working out of.

This seemed like an amazing idea. I have so many problems, and I’ve lost so many clients because of this phone system not working. Even when they tell me the back up is that the phones will ring on our mobile phones, half the time that doesn’t happen. I have a very difficult time with customer support and have spent hours upon hours of my time not to mention my employees time trying to get this to work, to no avail. On top of that, I’ve spent a lot of money and have never been offered any compensation for the countless times my system has not worked. Disappointing.

I’m always on the road, I work remotely and have two teams to work with in two separate time zones, yet I never miss a meeting and I’m always up to date. And on the off chance I can’t make it to a call, it can be recorded for later review. I’m always one click away to my team and vice versa and all our conversations are on stored in this single source or truth.

I love this product! For full disclosure I an employee of 8x8.

So many problems with 8x8Work! My status is constantly set as invisible no matter how many times I set it to available. There’s a constant loading circle around the status that flashes green for 1 second and goes back to gray/invisible. Call log and voicemail log doesn’t appear on 8x8Work but I can see everything on my virtual office desktop app. Very frustrating and it’s impossible to get in touch with someone to resolve the issue. Have tried multiple times and am told to “uninstall and reinstall 8x8Work ” even though I have done this multiple times and this is a brand new phone!

The update to 8x8Work for IPhone does not work well at all especially with voice mail. I can not retrieve them, only see that I have them and initially I could not even get to them. It is very frustrating.

And as suspected if I give a bad review I cannot post because if given one star every single nick name no matter how ridiculous is “taken”....

At least 9 out of 10 calls show “poor connection”. This happens regardless of the network. I’ve tried both on cellular and on WiFi (multiple WiFi networks at that) and it consistently has this issue. Calls are regularly dropped, get choppy, and we’re often times unable to even answer an incoming call. The problem is so bad that my partner refuses to use Virtual Office and calls from her personal cell. I don’t want my personal number commingled with business, so I unfortunately and stuck with the unprofessional appearance and sales damaging effect of poor phone service.

First, I realized that I couldn't send or receive text messages. After three or four days, that issue was resolved. Now, I'm not receiving calls on my iPhone--they'll show up as missed calls even when 8x8Work is up and running. It consistently displays a message that says, "Unable to connect to phone service". My 8x8 landline works and my desktop app works for making and receiving calls. Just not my up iphone. What good is a mobile app for my business line if it doesn't work? Terrible disappointment.

Great application concept. Use it for my 8 person office. Works well since staff are working at office, home and at clients. However sometimes the call quality is bad even though a call to same number use my cell phone is perfectly fine. More issue when sometimes I cannot get a call to connect. My current remedy is to uninstall 8x8Work from my IPhone and reinstall.

My biggest pet peeves are apps that violate notifications settings. I have all notifications off and 8x8Work closed and 8x8Work still rings my cellphone every time my desk phone rings. This is annoying and confusing especially when my settings have all notifications off. I want to be able to decide when I see work calls on my phone and the only way to do this is to logout of 8x8Work completely and login only when I want to use it.

Notifications for texts and voice calls should be separated.

I've turned on notifications and done all the settings correctly yet 8x8Work doesn't ring when I get an incoming call... iphone X

Spoke to support at 8x8 for over an hour, nada.
It won't ring when connected to Wi-Fi, yet on the desktop app it rings when connected to the same Wi-Fi network.. Any suggestions?