Contact 30 Day Fitness Support

I am beyond upset with the financial and customer service with this application. I’ve consistently been overcharged. It is absolutely ridiculous that your ap promotes paying 4.99 a week, but I was charged 20 dollars on the same day on the 28th. Now, three days later on the 31st, which is less than a week I’m being charged another 4.99. This amounts to 25 dollars in one week, which is absolutely unacceptable. When I tried to voice my concerns and request a refund, I received an automatic email and then a failure to respond once I replied to the automatic email. There is also a malfunction with your software that forces me to subscribe more than once which results in you overcharging my account for multiple subscriptions. Even after I canceled the extra subscription and received a refund from Apple, the same issue occurred in a matter of a week. As someone who was truly enjoying this application and recommended it to many of my friends and family, I am deeply disappointed in the lack of customer service and regard for people’s finances. I will ensure to leave a review of my awful experience on any fitness website and on Apple as possible. I will also be receiving a refund from my credit card institution. I hope you all can improve one day. Sincerely, not happy. PS: Now that I’m trying to leave this review it isn’t letting me because I rated it so low. You all are scam artists.

Your Ads are misinforming many people who are uninformed when it comes to their health and what “ideal” truly is. Telling people in your ads that 2-5% body fat is “essential” is extremely wrong. It is extremely unhealthy to live at this % of body fat. It is not in anyway “essential” or the “perfect” amount. The only people that should be doing this, if at all, are professional competitive bodybuilders. However, they reach this ONLY for competition and don’t live with it for longer than a week. Many of them have reported a decrease in quality of health during this 1 week period (obviously). They end up going back up to about 10-12% body fat or even higher after competition. Also, advertising that muscle isn’t “weight” is also very wrong. I’m not sure if the creators of this app are english speakers, but in the ad it says, “Put on muscle, not weight”. People need to understand that when you’re building muscle you’re going to gain weight. Misleading people into thinking you’re going to lose weight while gaining muscle is not the best thing because they’ll possibly lose motivation in their goal if they see that they’re gaining weight. It is totally healthy to put on extra weight, whether it’s muscle or fat.

First and foremost, I am a health educator and epidemiologist. I set my goal weight in this app and it claimed I would reach that goal through the customized 30 day plan. I figured it was asking my goal weight to set up a plan based on making proper progress towards that... but no, it actually claims it’s going to get you to your goal weight in 30 days. Unless your goal is 10 pounds or less, or you’re extremely morbidly obese and susceptible to lots of weight loss in a short time with discipline, there is literally no way that’s happening. Again, I am a health educator. For context, I would like to lose 25 pounds. The app says it would get me there within 30 days if I ate 1200 calories a day (HA). Also, you cannot use this app unless you pay for it. You just can’t. You make your account, do a couple beginning questions, and it takes you to the screen to sign up for a free trial which then will charge you 4.99/week (ridiculous), that’s how much I pay to be a member at my local gym.. let alone use an app with unrealistic, unscientific workout plans. Anyway, if you do not want to end up getting charged 5 bucks a week, you cannot use the app. You get stuck on the free trial agreement, and that’s it. I deleted the app a good 10 mins after downloading.