Zoho Desk Overview
What is Zoho Desk?
The Zoho Desk mobile app is a help desk software that allows businesses to provide great customer service and support on-the-go. It is an award-winning, context-aware app that helps businesses keep their customers happy by resolving tickets with ease and functionality.
Features
- Custom Views and Work Modes to prioritize tickets easily
- Relevant and actionable information at your fingertips with contact information from Zoho CRM
- Seamless collaboration with other departments and team members
- Notification Center to stay updated on ticket updates, comments, and mentions
- Quick and easy swipes for frequently performed ticket actions
- Time Tracking to follow up with tasks for each ticket and track agent's time spent on tickets.
Official Screenshots
Product Details and Description of
Put your customers at the heart of your business, even when you're on the move. Zoho Desk is award-winning, context-aware help desk software that helps you provide great customer service and keep your customers happy! The Zoho Desk mobile app is a flexible and efficient ticketing system that helps you resolve tickets with the same ease and functionality as your desktop version. Here's how Zoho Desk makes your customer support help desk truly mobile: Prioritize easily: Automatically organize your tickets by your chosen criteria using Custom Views and Work Modes, so you can start working on the tickets that really need your attention. See more context with each ticket: Resolve tickets with relevant and actionable information at your fingertips. Literally. Put a face to each ticket by bringing contact information from Zoho CRM into Zoho Desk. Collaborate seamlessly: Work seamlessly with other departments, tag your team on tickets, and collaborate with them on the Team Feed to close tickets faster than ever before. Stay notified: Constantly stay in the loop, wherever you go, with the Notification Center—get notified through push notifications about ticket updates, comments, and mentions. Do more with gestures: Simplify frequently performed ticket actions like editing, closing, and moving tickets with quick and easy swipes. Track tasks and ticket times: Follow up with tasks for each ticket and track how much time your agents spent on tickets with Time Tracking. We're always working to make your Zoho Desk mobile app experience as smooth as possible. If you face any issues, write to us at [email protected] and we'll get back to you right away.
Top Reviews
By Dr Squeak
THE BEST
I’ve been using this software for over a year and absolutely love it
By TechSupportcom
Zoho Desk
App works great!
By Michaelp6of7
Easy, effective tickets.
This app is an affect tool to create and manage service request tickets on your phone or tablet. The nice design allows you to check and update statuses without too many complicated menus. I am using the free Zoho Desk product and I’m happy with what it offers me both via the web and on my phone. I recommend it!
