Postmates - Food Delivery Software

Why am I paying for the Unlimited if you guys don’t wanna take full responsibility for your drivers actions they mess up our orders and then when we report it (this app Support) favorited thing to say is .... *“After continuous research, unfortunately, we will not be able to take further action regarding this matter. Due to the frequent refunds on your account, we are unable to give any compensation for the next 30 days until further notice. I apologize for the inconvenience.”* !!????.... like do you really think it’s our fault your employees are ordering our food and messing it up or completely not delivering our food at all!!? Like I lost track of how many this app drivers have ran off with my food and this app only response is the one above its obvious that these people are strangers and all of them are NOT good and they’re going to mess over people food or simply not deliver it and take it, so how about you stop making your customers feel like it’s their fault that their food was incorrect or not delivered or half of their order is missing.....because its not it’s YOUR responsibility to take care of what happens to your customers food that is supposed to be delivered especially your Unlimited Members.

We had a driver who refused to deliver to the door even though I was alone with a newborn and could not go down to the street to pick up the order. He was rude and he told me he would be returning the food if I could not leave me apartment. I told him then that he would have to do this. He left and I assumed that was it and I would have to reach out to customer service. A half hour later, the guy starts to call and call to try to deliver. I guess he realized he would have to eat the bill since I did not cancel. We had left already once my husband got home, to go get food. I contacted customer service and they told me that they would only be refunding a small portion of my bill even though we did not receive any food. this app has the absolute worst customer service and I will no longer be giving them my business (and obviously canceling my this app unlimited service) and I will be making sure to post this information on social media so my friends and family can see that they stole my money to pay to feed their driver. They are stealing money from good customers and refusing to do anything about it. Not refunding someone’s money for something they never received is stealing no matter how you look at it. I never write reviews, but this is honestly the worst customer service and company that I have ever dealt with. Good riddance this app! I’ll be using ubereats and door dash from now on!

The app usually works but I wish they had a phone number for instant support. I never know if I should order a new meal elsewhere or wait around cranky and hungry until someone emails me back. Usually a helpful response takes at least an hour. this app will send you an email with someone attempting to respond by pasting the answers to their FAQ in the response...as if users haven’t already read the FAQ / used the app before. It’s a tad insulting. Most of your experience will depend on how ambitious your driver is. Some of the drivers seem a tad entitled while others are excellent. I usually tip between $4 and $8, but I’ll tip lower if the driver complains about having to take an elevator or park their car. I also wish drivers would confirm the order before leaving the restaurant... I’ve gotten the wrong food on several occasions. Perhaps if this app shared the average customer tip with the drivers, the drivers would make more of an effort making deliveries for customers that do want to pay well for convenience. Also, don’t bother with unlimited. I tried this and they just tacked on a higher “service” fee instead of a “delivery” fee—either way, you end up paying extra in addition to your membership. In my opinion, unlimited is pointless unless all extra fees (apart from taxes obviously) are eliminated.