MediacomConnect Reviews

I get it that you don’t have people to answer phones and chat 24 hours a day. However, if I go into MediacomConnect to troubleshoot a problem and it results in me needing to talk with someone and request a callback, maybe you should just stop right there and say, “sorry, no one is available at this time, please come back at such and such time.” No, instead, it proceeds to ask you to request a time to talk, ask you what is wrong, ask for number, and then a message as to what the issue is. That would be great, except....sorry, please come back during such and such time as no one is available. Ok, so next I try to request a callback thinking surely, I can leave a message and they will call me back when someone is available. So again, tell them what is wrong, leave my number and a message as to the problem....NOPE! Sorry, need to contact us during such and such time. So finally, I result to leaving an email. By this time, I am so ticked off, that I am just plain rude on my message and just tell you to call me. Did anyone run through these steps during a beta test?!?! Come on! It’s 2018, you could fix this real easy by just allowing it to leave a message and allow it it call have you call us back the next day and maybe even at a specific time range. Holy Crap! What an idea!! You guys wonder why so many people cut the cord....

MediacomConnect is listed as supporting iPads, but I fail to see how that can be true. It does not support landscape mode, it all text communication is occurring via text messaging (SMS, not even iMessage). For biometric support, it assumes fingerprint. If you intent to use with iPad I would stay away.

MediacomConnect also provides very little functionality. Although this is really not the fault of MediacomConnect , but more of Mediacom as they really don’t want anyone to be able to change or remove subscribed services. At first I only wanted to cut out phone, but left it on because it was so hard to get in touch with Mediacom to make any changes. Then I settled on cutting out cable too. Again, after many attempts to contact it’s nothing but unanswered online chats and endless hold times on the phone. Now I’m just done with them entirely. So, while MediacomConnect is largely useless it’s not offensive. The business practices are offensive as they are nothing but an attempt to make it too hard to leave. Ironically that’s a good enough reason to leave any company these days as there is always choice, even if it’s a little hard to get there.

Let’s imagine you open a restaurant. You need to hire cooks, waiters, etc in order for the restaurant to be successful. Someone to take the orders, someone to cook the food, someone to deliver the orders and someone to manager it all. Pretty simple business plan.

Now let’s enter Mediacom. Their business plan got lost in translation somewhere along the way. You would want someone to handle the customers and someone to service the product, once again, fairly simple business plan, right? No. Mediacom has done the route of hiring cold callers and snobs as their customer service and what seems to be HAM radio techs for their service installers. When I say the last 8 years of Mediacom has been a nightmare, I mean it in every sense of the phrase. I would rather pull my own teeth out then to have to call and talk to these people, and if a technician is needed, you might as well plan for 3 visits because it is NOT going to get done in the first one. One more thing you can absolutely rely on… they will sell you something and give you something much less and completely different, and then raise your price every 3 months. This company disgusts me.

MediacomConnect def is in the right direction. Clean, neat and simple. That being said, the UN/PW entry is flawed. The UN was set to a Mediacom email address, which I had never used and obviously forgot over time. Trying to get it reset didn’t work until I got a rep to plow through it. The PIN is on a bill, not a memorized number, and the associated phone nor account number gets you nowhere- so did the security question. If they could get this easier or simply linked to the AC#/Phone/Current Email, then it would probably work perfectly. The fingerprint part works great once it’s accessed and turned on.

Btw- the “nickname” function to submit a review is not working well either.

MediacomConnect use to be a great tool in getting my issues taken care of. I could pay my bill, chat with service or get an actual phone number to contact mediacom. My payments were instant and if I had been disconnected my service was up in seconds.

Then the calls started going overseas, payments stopped going through and foreigners were telling me yes my payments went through but ai needed to pay a special $2 service fee for immediate reconnection. My speeds were throttled down daily from my 100Gb service into single digits and no one would help.

Now the text feature does not work the call feature is for call backs only ( that never call) and absolutely no support available. I had to search forums on the internet to connect to a live body and at least they were in the US. They claim there is no fee and it was never instant but We know better. They say they will connect you but yet here we are hours later, no service, no support and a worthless app that only takes payments and provides no service!

I have used Mediacom for about 3 years now. Originally my bill for basic service was about $60/month. After 1 year they changed my service to $94/month. I called to complain because basic internet shouldn’t cost me this much. Mediacom told me that if I decided to agree to a contract with them, my bill would be $20 less per month until my contract was up. I decided to go with this option. 1 year after my 2 year contract with Mediacom my bill went back to $94/month. When I called to see why my bill went up, a representative told me that the contract states that after 1 year my bill will go back to original price and I am liable to pay the remainder of my contract, and if I were to terminate I would be charged $10 per month for each remaining month I owe on the contract. I was NEVER told this when I decided to take the 2 year contract. So in order to get out of my current contract I will need to pay an additional $120. Please do not use Mediacom unless you have no other choice in your area. Mediacom is a JOKE.

MediacomConnect ui looks bright and fresh, but navigation is NOT improved upon. Biggest main use people have for MediacomConnect is to check their usage level because of mediacom’s data caps. They made the look smaller, put in a new line-graph format vs the old bar graph (that showed previous months usage) which doesn’t make sense (since it compares previous months usages with your usage of literally today; which goes a bit like this: Jan-243gb , Feb-237gb, Mar-6gb...”um, it only Feb 20th...why are you line graphing incomplete billing cycles in real-time?!”) and they gave you less up front info that was clear and simple. I hate people changing things for the sake of changing things. If you change something make it for the better; not just rearrange stuff and change fonts and colors. It gets annoying. ALSO...your pw used to be able to be saved, but now you have to type it in each time you want to login...so they are actually giving you less functionality with the latest iteration.

I have not been getting my billing statements regularly in the mail. I will go months without receiving one, leaving it impossible for me to review the bill to ensure the billing is accurate. Medicine cannot email the statements , they can only send them “by mail”, which is an extremely outdated process. To enroll online or use MediacomConnect you need a “pin” they only will print on the billing statement. This leaves me with no way to review my statement unless I drive to their “local” office 13 miles from my home. So a 26 mile trip, to get a monthly statement to make sure billing is correct so I can pay my bill on time. MediacomConnect is just as helpful , as the statements I don’t receive.

I asked to cancel service and that required a 7 day notice which is fine I will give that but I’m still left with driving to the office to make sure all billing the last few months is accurate. I’m cancelling service simple because I can’t get reliable billing even though they have an app that could have prevented losing a customer .

I was late on my payment because I forgot my password. When I made numerous attempts to reset it I ran into a problem no matter which way I tried. I got a new phone so I couldn’t just fingerprint scan (I know first world problems) and I couldn’t remember which email I used. Looked up “Mediacom” in my emails, and the email that had emails from mediacom wasn’t the same one that’s linked to my account. Once I figured that out I could finally get them to send me an email to reset password. HOWEVER, once I put in my new password I got an error saying that the email the account was “assigned” to was “null” (it didn’t exist). So I couldn’t reset my password but i did manage to remember what my password was in the first place out of pure frustration. They need to refresh their email/username/account fiasco I had to deal with. Make it less difficult to log in.

Completely worthless App if there ever were one! If MediacomConnect worked even 50% of the time I wouldn’t complain. I guess shame on me for hanging in and trying. If the definition of insanity is to repeat the same process expecting a different result then I’m completely nuts I guess. And to think now Mediacom wants us to stop getting paper bills so we can all “Go Green”! Oh brother, can you imagine? MediacomConnect doesn’t work, the email is sketchy at best and now you don’t want to mail me a bill and trust your system. Uhhh, no. I was told my system must be old and antiquated. Not so much. All new stuff and it still won’t work. The old way of thumb print password never did work. Ever. My fault? Hmmm, well every other App worked. Now, Face ID doesn’t work. Hmmm, same face everyday. Every other App still knows me. What can I say? I guess I am crazy expecting a different result.

UPDATE: Received notification of font problems and payment selections were updated. App working correctly again. Thank you to Developers for modifications to app, now I can view and pay bills with less stress. 😊

Payment options, view bill or payment history, and select payment method ARE NOT WORKING! Login is working correctly and hitting Continue to actually pay bill are the ONLY THINGS WORKING! I can't select which payment method I want, can't even view which ones I have setup. What happened??? Font on first page is waaaaaaaay too light and too small to read!! WHY would a developer create something like this??? Horrible!

I live in area with 2 choices in internet, with only mediacom having the speeds that I need. After my internet was set up, I downloaded MediacomConnect so that I could see my usage remaining for the month. Turns out mediacom sets up an email address for you??? I don’t know who as ever wanted an email from their isp, but they did not let me know in any way, so it took multiple days until I gave up on password resets and such and called them. It was a pain, but they were able to setup the account with a temp password. The problem is, there is no way in MediacomConnect that I can see to change that password to anything else. I also have yet to be able to see my remaining data, the primary reason I downloaded it.

Honestly, MediacomConnect itself might be mediocre, but what makes it so bad is the system built around it.

Recently moved to a different state. I updated my info via the mobile app. Noticed the billing address updated but the service address still showed previous address. I received my paper bill today which included a late fee. I signed in to the mobile app which showed a zero balance and my old address as the service address. I had to uninstall your mobile app then go through the hassle to reinstall it. Once I opened MediacomConnect after reinstalling did it finally updated my service address to include the late fee and all that reflected the paper bill I just received. Thanks Again Mediacom for not paying attention to the details of your mobile app including your service reps for the “shrugging of the shoulders” attitude when I brought the error to their attention

I’ve had Mediacom for quite a while now. My internet is always going down and I tried using the troubleshooting feature on MediacomConnect but it just continues to say error. It claims my internet is up and running and that there is no outage BUT there is no internet (I also checked online and many people in my town are having the same issue surprise surprise). I don’t like having to complain but this has happened far too many times. When you try and contact customer support they just always come to the conclusion that they can’t do anything to fix the problem, which is a complete lie because my internet used to work fine. I even got a new router to make sure that wasn’t the issue. I shouldn’t have to pay $90 a month for internet that doesn’t work half the time.

Once you can get into MediacomConnect , it’s actually pretty good; easy to navigate and take care of basic functions, which is all I want out of it. However - if you have a Mediacom account, you know how frustrating it is to log in via their website (which email address do I use here, my actual one or the one they assigned me? etc) which was the entire reason I got MediacomConnect . Well, every time they update MediacomConnect or I update iOS, the d*** thing forgets my login information behind my Touch ID. Every time. And it’s only MediacomConnect that I have this problem with. And then it won’t take my password when I type it in, even though I know it’s right, so I have to go through the 7th layer of hell known as resetting your Mediacom password. Just typing this review is raising my blood pressure.

Every month when I sit down to pay bills, I have forgotten that MediacomConnect is “labor intensive”, in that it does not retain my address or billing information. So what should take 30 seconds, takes several minutes. I have to find my purse, dig out my card and enter the information manually. Out of all the apps I use to pay bills, this is the one I am most disappointed in. I was very satisfied with the previous version. It was user friendly. I could access my account, pay my bill, and do it all in seconds. This one, not so much. In fact, not at all. The next time you work on it, I would appreciate you making it more like the old app. I have been told that it would be easier if I access Mediacom via my home computer and their home page. No. That is not easier. Not for me.

As with most Mediacom services, MediacomConnect isn’t worthy above anything over 3 stars. The main problem is that is is very buggy on current iOS. I frequently have issues adding a custom payment amount as it won’t prompt my phone to open the keyboard. It also has authentication issues if you back out of MediacomConnect . It won’t renew the session until after you use MediacomConnect for a bit and all your work becomes invalid as it forces you to retype your password. I would have been very surprised if it had actually worked as expected given it took Mediacom 9 months to fix the grass that they tore up in my yard while they were setting up cable for the neighbors.

Like that MediacomConnect allows me to log on with fingerprint
I cannot set up payments to come out on a later date. It takes me to the main website. If I wanted to do all this online I would’ve just used the laptop. And I did since it has all my information saved. So basically MediacomConnect is a waste of space.

I don’t usually use MediacomConnect for anything else. Checking the usage, we have such a high amount of data that I never worry about going over. And I don’t have cable since streaming is cheap and is what works for me and my family.

Mediacom is the worst company and the only reason I have them is because there is no other options for my area... they should not be used if there are other options... not only does my bill increase every few months and they say that’s apart of the plan I’m on when I pay month to month with no contract. On top of that the internet works about 50 percent of the time and they will not refund money for the long periods of no internet. I complain very rarely and have no complaints about every other company that I need in my life such as trash and electric but mediacom should be avoided if at all possible. There customer service is trash as well. They do not treat a customer like someone they would want to keep. Probably because they know I have no other options

Being able to troubleshoot from MediacomConnect has helped a handful of times and being able to see how much data you have is great. However, auto pay has been inconsistent. Some times it will pay right on time, other times, even when I have the money in my account, it will not charge causing me to have to pay for a late fee I shouldn’t have to pay for. Even when fiddling with the setting it still just decides not to charge sometimes. This would be a 5 star app for what it’s worth and Mediacom for the most part has been the best internet service I’ve ever had, but being screwed over every once in a while really brings the whole thing down.

Good app & easy to use. However, on the current usage page, I wish it would tell us the date your data allowance starts over. Currently it only says (for example): “data renews in 3 days”. That isn’t very helpful, because when you check your bill it actually starts over on the 4th day. (Depends on day you are actually looking at it.) I always end up having to open the pdf of my last billing to check the date that actually starts my new month of data. Another issue is the graph showing usage over time. It says it’s showing the last 4 months of usage. Not true! It’s showing the previous 3 months plus the current month. Also wish the print were a larger font. Fix these issues & would be 5 stars.

Our balance is always reflected wrong and when we call, one agent always says something different than the other. We have always made our regular payment every month but somehow we have a past due balance. When we call they say we’re current but balance reflects otherwise then we’ll get letters about past due balance, call and we’ll be fine. You can’t delete old bank account on MediacomConnect and you don’t get a screen to look over your payment before finalizing, thus, I have made two payments with an old bank account since you can’t delete old ones and it automatically defaults to the old account every time. We have considered switching internet companies because we’ve had so many issues with monthly payments.

I love MediacomConnect! Easy to use and navigate. Paying bills has never been easier. I can pull up current and past bills with ease, check internet usage, report a problem or even schedule an appointment if necessary. No need to hunt for my credit card when I use MediacomConnect it stores all my information. Actually I have several accounts stored for my payment methods. All I have to do is choose the one I want to use. The initial sign up and loading of payment methods takes a little bit of time but well worth it! 👍🏼