Contact Media Converter Support

I just purchased this app and it is crashing and not converting my movie. I upload the movie then selected convert and chose the mp4 option. Soon as I hit the “convert” button I get a message to keep the app open in the foreground but then the app immediately closes. Once I re open the app the mp4 file is sitting there in the que as if it worked but the file is empty. If I select the mp4 file in the que and hit the “play” option I get a black blank screen and if I try to share it i get an error message. I purchased the app after attempting two or three times and thinking maybe I needed the pro version for it to work properly. I figured the ratings for the app were so high that it was probably a good tool to have for the price. Now I’m just disappointed.

Followed instructions but it doesnt work. Selected video file to convert as instructed but the option to convert then does not appear. Another area of app said to first select what format you want to convert to but there is nowhere on app I could find to do that. Yet another area of app says select file to convert then hit share and select Media Converter but Media Converter does not pop up as option even though I authorized it for selected files in settings. Various messages would pop up with terminology I didn’t understand. A big fat dud. I deleted it.

Update:Still the best app, last update had glitch and I emailed about it and it was fixed the next day! So now I can add awesome customer support to the below review ;) IMPORTANT SUGGESTION: Please add ability to select exact seconds to cut video by, the slider is fine for short videos, but long ones only let you stop at certain points, usually by the min, not second, and even that takes forevor to get it to "land" on the closest spot, I have had to do entire process multiple times just to get close and that takes hours with long ones. Please add this! Prior review: Been trying to find app like this for awhile, and this one finally did what said, simple, fast, easy, and can select length of audio (I like to take a meditation music track and cut 10 min from to make a loop for background use while meditating) And its completley free, you only pay to remove adds (wich is worth it) but you can use it for free. Thankyou for this! Please dont ever take it away id be lost!